Value for money, I think the rooms could of been nicer for the amount paid. Breakfast was just standard

Nice and clean, friendly staff and good location

Stayed in June 2024

Not enough light in the room, it could really do with some lights in the ceiling. I was there for business, and it was hard to do the work I needed to do without adequate light. The bedding was very average and the towels looked worn out..

A magnificent building, really impressive rooms on the first floor, good shower and excellent location.

Stayed in June 2024

There were no room service for drinks or food.

Mid Day Check out 1200hrs.

Stayed in June 2024

Not a great selection at breakfast when the hotel is busy.

Great location and surprisingly quiet on an evening.

Stayed in June 2024

Stained pillows under the clean sheets

The staff were great. Good shower. Comfortable beds

Stayed in June 2024

The bar had no red wine and could not make cocktails. The shower gel had not been refilled in the room.

Comfortable bed and pillows. Friendly and welcoming check-in staff.

Stayed in June 2024

Nothing

Beautiful hotel very near waterfront

Stayed in June 2024

Location is fantastic for mathew st and the nightlife

Stayed in June 2024

The rooms could have been cleaner. Mainly the carpets around the edges.

Location Staff Bar and restaurant area were well eqipped and amazing architecture

Stayed in June 2024

Nothing

Location, free pool, breakfast

Stayed in June 2024

No TV remote in the room, this was quickly remedied. Also no coat hangers, which didn't matter as we were only there for 1 night.

Lovely clean room. Great location short walk from Lime Street close to bars and Liverpool 1. Fabulous breakfast. Helpful, polite staff.

Stayed in June 2024

All the staff were helpful. The breakfast were really good and plenty off it. You could sit and relax no one bothering you. The rooms a clean and tidy beds are comfy but wasn't to keen on the pillows (a bit soft). It's central to all parts of the city attractions.

Stayed in June 2024

Bathroom was in need of repair

Location/ breakfast

Stayed in June 2024

Small rooms layout No cash taken in hotel Left for dinner could have spent in hotel

Good location

Stayed in April 2024

Dim lighting in the room, slow wifi

Location, breakfast

Stayed in June 2024

On checking in I arranged a late checkout with reception. Apparently, It was not recorded on the system. So the following morning I had to get out of the shower to find a receptionist (not the One from the previous night) knocking on the door and telling me in a very unfriendly and unprofessional way that checkout was 12pm! I explained that I’d arranged late checkout till 2pm. She was totally non understanding and had a really bad attitude to the situation when the fault was with their administration, not me, the guest.

Really quirky building in a great location. Receptionist Pippa was very professional and helpful.

Stayed in June 2024

Very good breakfast

Stayed in June 2024

I was concerned with the bathroom items and the lack of shower gel / shampoo despite disposals in the shower.

The cleanliness of the hotel and quality of rooms were outstanding.

Stayed in June 2024

Nice big rooms which are nicely furnished and clean. Really good breakfast in relaxed atmosphere.

Stayed in June 2024

Checkin was slow - nt enout staff when it could esily be predicted that there are busy times for checkin.

This is a great location for central Liverpool. A very impressive (ex-insurance) building dating from the 19th century and on near to many old buildings and great pubs - also within walking distace of the waterfront. I frequentyly use this hotel

Stayed in June 2024

when we arrived in our room there was a problem with the lighting ie the hall light was inop we enquired with reception and they informed us that they were aware of this and waiting for parts to repair but they did quickly supply us with an extra floor standing light,the other thing that annoyed me was i put some clothes on one of the shelves and when i took them down to wear they were covered in dust upon inspection it was obvious the higher shelves had not been cleaned.

it was a nice large room on the back of the hotel away from the noise,the location of the hotel was perfect plenty of pubs and restaurants nearby and only a short walk down to the docks area,the breakfast was very good plenty of choice and of a good standard

Stayed in June 2024

No early check in available. No one answered front desk when I called either. Breakfast was more premier inn standard than 4 star Marriott

Contained within grade 2 listed building

Stayed in June 2024

Everything was very good, hotel and location.

Stayed in June 2024

Breakfast: Jam had to squeezed on to a dinner plate - no little bowls for them. Coffee wasnt good but I am tricky with coffee because I don’t take sugar or milk. No black pudding! Room: we were moved to a larger room with a slightly better view after being so disappointed with the room we were given. It was like a cell. No phone. A view of a very dirty wall and two chimney pots. Room 218 was much better - but only one chair for two people. Bed comfy to sleep in but not to sit on. Paying £125 a night was not good value - when we looked at the other hotel prices close by. We were told by email That we had an upper floor. Which they wouldn’t give us unless we paid more. No information in the room. No water - we had to go and buy some. No newspapers available in the hotel. Building is a Liverpool treasure but the hotel lets itself down.

The classic building. The bed was very comfortable and the one chair which we had to take turns in sitting on!

Stayed in June 2024