15 Mason Street, Manchester, M4 5FT, United Kingdom
#39 of 118 hotels in Manchester
Guests' ChoiceBased on 5598 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.9
Value for money
8.3
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Harry
United KingdomThe TV not letting me connect my phone, and watch ITV or BBC iplayer.
Mostly all good
Stayed in June 2024
Reviewed: 24 June 2024
F
ItalyTv was not connecting to Netflix after many tries. The double bed came in two separate beds and it was very uncomfortable.
Staff was really nice
Stayed in June 2024
Reviewed: 24 June 2024
Giorgio
United KingdomWell located
Stayed in June 2024
Reviewed: 23 June 2024
Wenqi
United Kingdom-
Spacious room. Great mattress. Very comfortable with complimentary bar. Quiet during the day.
Stayed in June 2024
Reviewed: 21 June 2024
Chelsea
United KingdomThe staff were professional and friendly.
Stayed in June 2024
Reviewed: 20 June 2024
Kerry
United KingdomNo tea bags or sugar in the room. No glasses for drinking water in the room.
Excellent service
Stayed in June 2024
Reviewed: 20 June 2024
Bertha
United KingdomNo microwave, AC goes off sometimes, TV sometimes stopped randomly
The room was beautiful and the building. Every single staff there was amazing wth great attitude
Stayed in June 2024
Reviewed: 18 June 2024
Jade
United KingdomNA
was very clean and very suitable size rooms with plenty in them in case you forgot to pack the essentials
Stayed in June 2024
Reviewed: 18 June 2024
Emmyjay
United KingdomBed was slightly uncomfortable, mattress should be a lot better for the price
Amazing experience here after a mess up at another hotel and Groupon I had to last minute book. The receptionist was lovely (I can't remember her name maybe mimi?) She really did save the day and made me feel so much better and less stressed. Team went above and beyond so friendly and the room was great for a short stay. Really great location. Thankyou
Stayed in June 2024
Reviewed: 18 June 2024
Hayley
United KingdomLast minute booking very easy to book lovely room and helpful staff
Stayed in June 2024
Reviewed: 18 June 2024
Kelsie
United Kingdomhow comfortable the beds are!
Stayed in June 2024
Reviewed: 18 June 2024
Trevor
United KingdomThere is nothing on this trip. All was good.
It was a very peaceful experience 😌
Stayed in June 2024
Reviewed: 16 June 2024
Nick
United KingdomBathroom was very small and cramped. Room overlooked by other rooms
The checking in process was very quick and seamless. Room was extremely clean and well presented. Bed was large and comfortable. Sockets beside the bed. Hotel looked well maintained. Great location for AO arena.
Stayed in June 2024
Reviewed: 16 June 2024
Vanessa
United KingdomNothing to not like
Clean & staff very friendly
Stayed in June 2024
Reviewed: 16 June 2024
Hamed
United KingdomAmazing staff and perfect room will definitely be back
Stayed in June 2024
Reviewed: 16 June 2024
Beth
United KingdomEverything was great
Very clean and friendly, good location
Stayed in June 2024
Reviewed: 15 June 2024
Lydia
United KingdomStylish and new
Stayed in June 2024
Reviewed: 15 June 2024
Andy
United KingdomNothing
Comfortable and clean
Stayed in June 2024
Reviewed: 15 June 2024
Jake
United KingdomNothing
Good location, reasonable price
Stayed in June 2024
Reviewed: 15 June 2024
Gwenno
United KingdomN/a
Was more luxurious than other hotels.
Stayed in June 2024
Reviewed: 15 June 2024
Carrie-ann
United KingdomLocation ideal, lovely spacious room, nice and clean
Stayed in June 2024
Reviewed: 15 June 2024
William
United KingdomClean friendly and great bed
Stayed in June 2024
Reviewed: 11 June 2024
Courtney
CanadaWe didn’t have any issues during our stay.
The hotel is conveniently located right next to the Northern Quarter. We just stayed for 1 night but it was exactly what we needed, with a good location and nice comfortable room. Hotel staff were nice as well.
Stayed in May 2024
Reviewed: 10 June 2024
Jakub
United KingdomN/A
Great location, lovely staff and tasty breakfast!
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content