The Green, Sunderland, SR5 2HY, United Kingdom
#6 of 6 B&Bs and Inns in Sunderland
Guests' ChoiceBased on 236 hotel reviews
6.3Cleanliness
7.1
Comfort
7.0
Location
7.2
Facilities
7.1
Staff
7.1
Value for money
7.1
Free WiFi
6.8
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End of dialog contentReviewed: 22 July 2024
Anastasya
BelarusWhen we arrived, we were asked for a £40 deposit in cash. When we left the property, they did not return our deposit. Despite calling the number given to us by AA Sunderland North several times, either nobody answered, or we were told that someone from the agency or property would call us. However, nobody ever called us back.
Stayed in June 2024
Reviewed: 15 April 2024
Hazelmason88
MaltaCould have be3n much much cleaner. Id fix this of you can.
Stayed in April 2024
Reviewed: 17 February 2024
Easton
DenmarkLocation good Staff present plenty of shops around
Stayed in February 2024
Reviewed: 24 September 2023
Gina
United KingdomLight on sensor in hallway. always coming on. but I understand why it was needed
Location brilliant
Stayed in September 2023
Reviewed: 8 September 2023
Davis
United KingdomAm still waiting for my deposit back and I cancelled my second stay and still not refunded for this
Stayed in August 2023
Reviewed: 12 August 2023
Aminat
United KingdomThe bed was so uncomfortable I had to sleep on the floor
The space was clean
Stayed in July 2023
Reviewed: 2 August 2023
Bramwell-reeks
United KingdomLocation
Price
Stayed in July 2023
Reviewed: 18 July 2023
Adewale
United KingdomBad mattress. I think that was also the major complaints from people. I had to sleep on the floor. Old bed, old bedsheet, very soft bed.......
Neatness
Stayed in July 2023
Reviewed: 17 July 2023
G
United KingdomThe parking was a little out the way
Quick easy check in
Stayed in July 2023
Reviewed: 3 May 2023
Israel
United KingdomAvailability and cost.
The place came handy for me that night.
Stayed in April 2023
Reviewed: 21 March 2023
Gezim
United KingdomI checked out 4 weeks ago, still waiting for my security deposit back. i waited hours for the code to be sent so i could get in.
Stayed in February 2023
Reviewed: 1 November 2022
Emily
United Kingdomthe separate bathrooms and kitchen , as well as if not being very well sign posted and room was not ready for check in time
it was close to shops such as Greg’s and subway as well as bus stops right outside
Stayed in October 2022
Reviewed: 7 October 2022
Folashade
United KingdomThe difficulty of locating the apartment Responsiveness of the staff Being deceptive about the security deposit
Firstly, there is a hidden security deposit that's not listed until one has paid for reservation. Reservation fee is not refundable. Secondly, security deposit is to be refunded 7days after check out. In my case, it's past 7days and I'm yet to get a refund. Thirdly, one of the managers gave a wrong security code to the main entrance... Talking about the main entrance, it is difficult to locate. Staff is not responsive as they ought to.
Stayed in September 2022
Reviewed: 20 June 2022
Nicola
United KingdomIt took other a month to get deposit back....had to keep messaging....this should be done straight away
Cheap...value for money
Stayed in May 2022
Reviewed: 5 June 2022
Lorraine
United Kingdomit was very basic for the price charged we were supposed to be able to check in at 2-30 it was 3-40 before we got into the room they wanted a £300 security deposit which is an extortionate amount feel they took advantage of lack of places to stay due to concert
it was close to stadium we were going to
Stayed in June 2022
Reviewed: 30 May 2022
Javieru84
United KingdomInternet , mattress really old ( not comfortable)
Big bedroom
Stayed in May 2022
Reviewed: 15 May 2022
Natalia
PolandThere was no way to contact them before the stay. Not answering on booking, not answering emails or text messages sent to their phone. It got me scared and unsure if I had a place to sleep or not (especially after reading some of the earlier opinions). Fortunately, they contacted me a few hours before my check-in and since then it was much easier to stay in touch. They were slightly late with paying back the deposit but I got it back after contacting them so all was good after all.
Good price. Helpful staff during the stay. Rather clean except for some dishes in the kitchen. Working WiFi. No problem with noise or other guests.
Stayed in April 2022
Reviewed: 9 April 2022
Sutapa
United KingdomWiFi inside the room not at all good.kitchen and bathroom not cleaned every day.one of the bathroom tissue paper was missing full day
Location is near my office
Stayed in April 2022
Reviewed: 3 April 2022
Liam
United KingdomOther guests. Noisy and banging lots early hours. Not the accomodations fault.
Ideal for a night away. 25minute walk or 10 Min taxi into town.
Stayed in April 2022
Reviewed: 19 March 2022
Lee
United KingdomPerfect for me other than music from one room. But it was not played till late so not a big issue.
Want can I say it's basic but that's what your paying for.
Stayed in March 2022
Reviewed: 26 October 2021
Graham
United KingdomA wide screen TV that had a remote control. Thee one in the room wouldn't work, consequently.
The staff (Agustina & Jordan) were very helpful over the phone. It needs to be made clear that the room key is effectively a key safe and explicit instructions need to be issued when paument is made. I wasted half an hour trying to call them.
Stayed in October 2021
Reviewed: 29 September 2021
Mark
United KingdomFront door was broke and 1 of room doors had been kicked of its hinges
Clean room
Stayed in September 2021
Reviewed: 21 July 2024
Elle
United KingdomNothing! It looks rough
We were unable to enter the property we call the man who was dealing with our booking after paying the initial fee he then went on to ask for a further £50 each! We then were unable to access the property so had to then pull out another £200 to book somewhere else
Stayed in July 2024
Reviewed: 9 July 2024
Saima
United KingdomWe liked nothing as was false advertised, was like a bail hostel/ bedsit smelt really bad in there smelt like a sewer, dirty kitchen area and bedroom was dark with poor lighting, loads of noise, people smoking drugs in there and I was a none smoker with a baby plus I was told if I smoke in there I would be fine £300 so the people smoking the drugs must have been they family members lol, when I complained I was made to feel like I was lying.Area was not very nice either, people not very welcoming and intimidating. Booked it for the night but couldn’t bare staying there any longer then 2 hours. Service was totally unprofessional, they would not communicate through email only through WhatsApp which I find totally unprofessional and the pictures on website are nothing like what we found when we got there, totally miss sold. Could not speak to anyone, only communicated via text. I can’t believe a company like booking.com would Evan advertise something so disgusting.
We liked nothing.
Stayed in June 2024
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