“Customer service and made feel very welcome
Able to handle any situation
Shows were amazing especially the bird of prey. The conservation message at the end is a perfect ending”
“We stayed only one night but we enjoyed our stay there. Easy to get there, easy to park and few shops next to it that make all easier.
Staff was kind and helpful and room comfortable and cleaned .”
“Breakfast was great and we were served by a lady called Saima who was an absolute treasure! Due to our little one, we arrived at breakfast late and she still accommodated us and waited for us to finish (I even had to breastfeed and she happily waited and allowed me to enjoy my food). She kept the breakfast area spotless and was always on hand to assist.”
“Toilets, kettle, carpet, spoons etc were fithy.
Had a power fuse thrice thoughbthe reception came quickly on calling and sorted by switching it back on. My kids were terrified of the dark and my husband had to go to the reception at 10:30 at night to call the lady.
Breakfast was not halal, I paid for 4 kids £4.50 each only to find out at the breakfast place that they don't have much choice over there for us. They should have mentioned that when we were paying for it. Also, breakfast was cold and served in takeaway boxes. Breads were only served on asking. Why can't they make it 'help yourself' kind so we can fetch what we wish by ourselves. Everything felt overpriced from the room to the breakfast.”
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