Everything was superb!

Stayed in September 2024

I had a dress taken up a few inches, which they very kindly offered to organise however I was charged 70e which is three times what I would pay in London.

I came back to Villa Gallici after I went with my fiancée last year, we planned to celebrate our two year anniversary at the Hotel. The Hotel itself is absolutely stunning, very relaxing and overall I would recommend the hotel for a short stay and I would likely return in the future. However there was a couple of points this year that just really let down my entire experience. Firstly; last year the staff were phenomenal. Exactly what you expect from a 5* hotel and the very reason that we went back. This year was a truly average experience, the reception staff overall were fine. But the wait staff over the rest of the hotel were sharp, unwilling to go the extra mile, no one once asked me in 6 days how my experience was. The restaurant & pool staff were clearly inexperienced, overworked and their hearts just were not it in. The whole experience overall was - meh. I didn’t feel looked after, I also didn’t have any huge complaints except point number two - the food. This was my absolute nightmare overall, the food menu is nutritionally unbalanced. The hotel just does not cater for a stay longer than a night or two. You can’t even get a decent salad at the pool. The Gallici salad has no protein, I ate the Burrata salad four times and had to ask for them to add ham just for some nutritional balance. The gastronomic experience is 150e a head and it was - ok. Nothing special. Very small portions and underwhelming. I did raise the issue one day with the server and she quite literally said ‘go into town then’ which I did. For the very first time in my life staying at a hotel, I ordered Deliveroo 3 times during my stay. I did speak with a few guests casually during the course of my stay and every, single, person said the same thing. The only pool option is quite literally greasy pizza or a burrata salad. The restaurants are often empty and I can see why. Overall as I said the Hotel itself is really quite beautiful, but the service & food really lets it down.

Stayed in August 2024

the air conditioning is not proficient for summer months in the Provence. The room was hot at night and there was no way to cool further.

The property is perfect. The service is exceptional. The food delicious. Great location highly recommended!

Stayed in July 2024

Nothing

Third visit to this lovely hotel. We use it as a stop off when travelling further south. Highly recommend .

Stayed in June 2024

The entire property was stunning and the staff exceptionally helpful and pleasant. We particularly enjoyed afternoon tea on the terrace.

Stayed in April 2024

The breakfast is very limited considering that they have an excellent frestaurant, so you would expect more then just some sweet stuff and a bit of ham, samon, cheese and scramble eggs

I like all the ambience, service staff is friendly and helpfull. SPA therapists are very good, Poool area nice too.

Stayed in May 2024

Design, comfortable bed, great service, great location

Stayed in April 2024

No complaints

The staff and service; the spa; the food

Stayed in November 2023

nothing to say except THANKS can rate everything 10+

Stayed in October 2023

Our only concern was the cost of the drink, we paid $24AUD for a coke! We didn't get a menu before ordering, so completely our fault!

It's a stunning location, the room was amazing, the beds were so comfortable, it has a fantastic turn down service and the staff are all so friendly and helpful.

Stayed in September 2023

Almost too fancy, which made you feel uncomfortable sometimes

Staff were fantastic, could not do enough for you

Stayed in August 2023

Nothing to dislike

It’s absolutely beautiful. Wonderful facilities and staff. Love the pool. Our third stay and will be back

Stayed in September 2023

Nothing at all

Stylish ambiance, very friendly and helpful staff. All very comfortable. Excellent breakfasts and dinner menu left nothing to be desired. Short walk to centre of Aix or Atelier Cezanne

Stayed in September 2023

Nothing

Stunning hotel

Stayed in September 2023

We loved everything beautiful location , quiet but delvers everything we wanted to relax and eat great food

Very simple breakfast , but very nice and great service

Stayed in September 2023

Everything from start to finish was first class and out of this world! No wonder it was rated amongst the best hotels in France. Truly remarkable and magical experience! Bravo and hats down to the staff, management and owners! Definitely recommending thsi hotel and experience to our close ones and we shall be returning!

Stayed in July 2023

No service for food and drinks by the pool.

Looks beautiful.

Stayed in September 2023

Staff was exceptional Matteo is spectactular

Stayed in August 2023

Everything

Stayed in July 2023

Straight out of a fairytale

Stayed in July 2023

Nothing at all

Everything! The room was better than perfect. Very friendly staff, perfect facilities, welcome drinks, great dinner venue, freshly squeezed fruit juice, magnificent pool and jacuzzi.

Stayed in June 2023

Nothing

Wonderful hotel and location. Staff went over and above in all aspects. We have stayed before and were not disappointed on our second visit. The restaurant was first class. It doesn't have a Michelin star but it should. We will stay again without question.

Stayed in June 2023

Everything was absolutely perfect.

We had the most wonderful waiter who has been workin at the property for many years (since it was opened). His charm and character were delightful and it made our stay so enjoyable. The concierge and reception was also very accommodating and took care of all of our needs

Stayed in June 2023

It's an uphill 15 mind walk from centre of Aix which is challenging after dinner. Also, it does not really have an area to for guests to 'hang out'; except outdoors and up a rather intimidating spiral staircase. Most of the staff are helpful but we stayed for 5 nights and as our stay progressed, the service slipped. It would be good for the hotel to keep up the same standard of service throughout.

It's a great place to stay for a short break. The decor and attention to detail is first rate. The breakfast choice is outstanding. The rooms are clean and spacious. It has a fantastic dining terrace. The pool area is superb.

Stayed in June 2023