16 rue des Pontis, 16100 Cognac, France
#5 of 13 hotels in Cognac
Guests' ChoiceBased on 165 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.8
Staff
9.4
Value for money
8.8
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 September 2024
Anna
GreeceAmazing location
Stayed in September 2024
Reviewed: 24 September 2024
Jane
United KingdomBed was very firm, the room was very warm, only 1 coffee pod and 1 tea bag per person.
Fantastic location, easy walk to the old town, lovely grounds. Big room. Excellent shower. Easy parking.
Stayed in September 2024
Reviewed: 7 September 2024
Karen
United KingdomNothing to dislike
Superb location and choice of quirky accommodation. Immaculate gardens and public areas, a stones throw from the river, town and restaurants/bars
Stayed in September 2024
Reviewed: 22 August 2024
Carole
United KingdomGood size balcony overlooking peaceful well maintained gardens. Close to Henessey tour, also 10-15 minute walk into central Cognac
Stayed in August 2024
Reviewed: 21 August 2024
Holly
United KingdomEverything was perfect.
Everything about the hotel is excellent. It was such a relaxing stay. The room was clean and modern with a lovely balcony overlooking the beautiful garden and river. The pool was clean and quiet. The gardens overlooking the river so peaceful. The staff were all so friendly and nice. We loved it here and we will come back.
Stayed in August 2024
Reviewed: 14 August 2024
Rebecca
United KingdomCan't check in until 4pm. No milk for tea/coffee.
Lovely breakfast. Good location. Staff helpful. Excellent value for money.
Stayed in August 2024
Reviewed: 8 August 2024
Alevtina
BelgiumCognac is a very beautiful city. The location of the hotel is great, on the river bank, in a quiet place, next to the embankment. Excellent breakfast, very nice people at the reception. Good room. Everything is very clean and comfortable. Good big parking. I recommend. Very cozy
Stayed in August 2024
Reviewed: 30 July 2024
Manar
Germanythe sofabed was horrible
the staff and the location
Stayed in July 2024
Reviewed: 16 July 2024
Neil
BelgiumNothing of any importance. But perhaps the name of the hotel could be better signposted from the street
A good location for a stopover for a night on the way south (or north!), but it would be a fine base for a holiday in the region . The gardens are lovely and there are some fun and quirky rooms. The room was well appointed and I enjoyed the terrace at the end of a long day
Stayed in July 2024
Reviewed: 19 June 2024
Nigel
United KingdomNothing it was perfect.
Room was spacious with high quality furniture and a lovely outlook.
Stayed in June 2024
Reviewed: 11 June 2024
Graham
United KingdomLocation / room / pool / breakfast
Stayed in June 2024
Reviewed: 23 May 2024
Merilyn
FranceLocation, gardens
Stayed in May 2024
Reviewed: 14 May 2024
Alison
United KingdomThe rooms were fine, and very clean but just like any other hotel room. What we loved was the surroundings - the beautifully tended garden and the different types of accommodation to suit every taste. Not suitable for people with young children who would need close supervision due to the river.
We found the hotel by chance and made a late booking. The hotel feels as if it is the middle of the countryside and yet it is very close to the centre of Cognac. Surrounded by gardens there are gypsy type caravans, cabins on stilts and little studio type appartments to stay in as well as normal hotel rooms. There is a swimming pool and the whole complex is on the banks of the river. The breakfast in a conservatory attached to the main building was excellent. There are conference type facilities and space for weddings or similar. We wish we could have stayed longer. It is an enchanting place in a beautiful area well worth the overnight stop we were making. There is secure parking. Finally there is an Italian restaurant (La Scala) within walking disance across the river with a decor worthy of a film set! Food was good too!
Stayed in May 2024
Reviewed: 12 May 2024
Elizabeth
United KingdomBeautiful hotel and grounds in a great location. Clean and comfortable rooms, friendly and helpful staff. We have stayed here before and we'll definitely stay again.
Stayed in May 2024
Reviewed: 6 May 2024
Brian
United KingdomThe bathroom had a clear glass window, which could be viewed from garden
Our room was ground floor and opened right out to the garden
Stayed in May 2024
Reviewed: 4 May 2024
Jose
BrazilEverything fine
Everything all right
Stayed in April 2024
Reviewed: 29 April 2024
Laura
United Statesnothing
We rented a cabin on the water and my just loved it. Super quiet, fully stocked and had everything we needed for our stay. The cabin had 2 beds, but the one bed was a full, not big enough for my husband and I, so we each had our own bed. The pool was closed, but it looked fine.
Stayed in April 2024
Reviewed: 28 April 2024
Lisa
United KingdomNothing
The spacious room was very comfy & very clean
Stayed in April 2024
Reviewed: 27 January 2024
Neal
United KingdomEverything Stayed there before and will again in the future
Stayed in January 2024
Reviewed: 16 September 2023
Phil
United KingdomNothing
Superb experience, I’ll go again.
Stayed in September 2023
Reviewed: 9 September 2023
Steven
Hong KongModern, large room and a pleasant private sitting out area.
Stayed in September 2023
Reviewed: 8 September 2023
Cheryl
United KingdomWould have been nice to have had an evening meal
Everything
Stayed in September 2023
Reviewed: 7 September 2023
Claire
United KingdomBreakfast was mediocre. Eggs had probably been cooked the day before & the fruit loaf & nut loaf was stale both days.
Great location, in tranquil garden setting but only a few minutes walk from the town & cognac visits. Lovely spacious room & terrace. Very comfortable bed.
Stayed in September 2023
Reviewed: 2 September 2023
Lisa
United KingdomNothing
Everything!!!!
Stayed in September 2023
Machico, Portugal
Bad Bleiberg, Austria
Berlin, Germany
Agia Galini, Greece
Sant Antoni de Calonge, Spain
Oetz, Austria
Terchová, Slovakia
Pattaya Central, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content