The hallways and rooms had the pungent smell of fresh renovations.

Stayed in May 2024

Our room has designated for handicaped people (room 101 on the 1st floor). But this was not the problem. Let's start with the bed - the MATRESS WAS RUINED (damaged cogs created a valley on the right side of the bed). I dit not encounter this problem anywhere in the world. I should have asked the staff to replace it. In the bathroom, the drainage system was a little bit noisy (maybe because of the room's type). Our room was situated right next to the elevator and the stairs and you cand hear everything on the hallway (people entering their rooms, slamming doors and speaking loudly).

We just expected more from a KYRIAD hotel, because we arrived from St Malo, where we stayed at the same hotel. The staff was friendly. There were 2 parking options (free - in front of the hotel, paid - in the garage below the hotel), but you don't find every day a parking spot in these 2 locations. The hotel is located in a vicinity of a busy avenue, but you didn't hear the noise of the street. After a 10-15 minute walk, you reach the Centre of Rouen which is surprisingly a beautiful city.

Stayed in October 2023

The room was great, the AC worked remarkably but the matress was very old and not comfortable at all.

Walking distance from the city center but still convinient with parking

Stayed in October 2023

A little dated and tired in appearance.

Very quiet room in hotel close to city centre and all its attractions. Parking €7 per day was very reasonable, and allowed us to park up to 4pm on day of departure. Spacious room was clean and comfortable and we luckily had views of the cathedral towers in one direction and the River Seine in the other.

Stayed in September 2023

Parking was very tight

Location great

Stayed in September 2023

I had a problem with my Credit Card when I tried to pay on arrival. I contacted Visa and the problem was resolved and I paid by the card later in the day. On checking my card at 05:45 the next morning I noticed that 2 payments of €89.10 was deducted from my card. I spoke to the receptionist and he checked his computer and he said that only one payment was deducted. I contacted Visa this morning and they confirm that 2 payments were deducted. I have emailed the Kyriad Hotel this morning asking for a refund and so far I have received no response. As the booking was through Booking.com can you contact the hotel and arrange for the refund. I was staying in room 416. PLease let me know what is the situation!!! Michael Connolly.

Stayed in September 2023

Hotel in desperate need of refurbishment. Parking difficult for anything other than the smallest car.

Superb location for the centre of Rouen, friendly staff.

Stayed in September 2023

Someone smoking in room and setting fire alarm at 11.30pm

Stayed in September 2023

Very close to the river & city centre. Usual Kyriad standard so happy with the rooms and a safe place to store the bikes

Stayed in July 2023

We expected a private car park. Hotel seemed unloved & tired. Breakfast room lacked any joie de vivre or personality. Milk wasn't replenished on first day & no staff around. Room was compact so each time you brushed past the curtain it drew open. Expired lightbulb and coffee cups weren't replaced when room was serviced. Noise at night from other guests banging room doors. Be aware that hotel has busy roads on two sides!

We were able to park free of charge which was unexpected. Our room overlooked a corporate car park so was quiet - away from the busy roads. Comfy bed. Good bathroom/shower. Towels & toiletries were decent quality. Breakfast was fine. Area & location was very good - easy walk into the old town & also to the river & a supermarket.

Stayed in September 2023

Bit run down in rooms, small room,

Central to town, parking.

Stayed in September 2023

The fire alarm at 2 am in the morning

Lovely breakfast, room a good size for 3 people

Stayed in August 2023

The parking wasn’t very good and I wasn’t made aware about the actual hotel parking until the last night

The staff where very friendly and helpful

Stayed in August 2023

Cheap price , good quality

Stayed in August 2023

Small double bed

Good location near centre Parking although not many spaces The staff are really friendly and helpful

Stayed in August 2023

The room was swapped with someone else when I entered the room it was occupied by someone else , it was little intimidating but staff was nice they helped Parking was full when we arrived had to struggle somewhat for that Room gates was locked from inside we had to call reception to get us out of the room

Looked clean , location was good

Stayed in August 2023

if you want a clean room, a clean toilet, a clean mattress and a bathroom light that works do not go for this hotel..it was very dirty also the floor horrible

If you want a hotel near the center go for it,

Stayed in August 2023

It’s a bit worn out, but acceptable

Walking distance to the city centre. Very good price. We found free parking just in front of the hotel, but there is a parking for a small fee.

Stayed in August 2023

Parking was full on arrival. We had two rooms booked. When we arrived in the first it was filthy, obvious a young family had used it previously and the room and bathroom were in a shocking state. We were swapped into another room this room was better but in a bad condition

Location was great

Stayed in August 2023

Not the Cleanest Parking spaces very limited and small

Close to historic centre ok for a stopover

Stayed in August 2023

Smelled of cigarette smoke

Late check in, friendly staff, family room

Stayed in July 2023

Some one to help with suitcases as lift was broken

Lift was broken, and so tough climb to the top with suitcases .. no one to help carry them ..

Stayed in July 2023

No bar or food other than breakfast.

Friendly and helpful . Secure parking on site

Stayed in July 2023

Very limited breakfast options. No eggs (boiled/scrambled/omlet), no vegetables. Only 1 taste of juice (second was "empty"), no yellow cheese.

2 caffe machines, big dining room, quite, no running TV inside.

Stayed in July 2023