Place du Slalom, 73440 Val Thorens, France
#1 of 214 hotels in Val Thorens
Guests' ChoiceBased on 56 hotel reviews
9.4Cleanliness
9.7
Comfort
9.8
Location
9.6
Facilities
9.6
Staff
9.5
Value for money
8.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 6 July 2024
Sean
IsraelThey rip you off they charge us 18 euro per glass of trash orange juice in the morning When we already head backrest included in our booking that didn’t stop them for charging us extra for everything Bottle of water in breakfast ( all included and paid already ) but the charge us for it
Location
Stayed in April 2024
Reviewed: 15 March 2024
Louis
South AfricaMy only small issue was Les Explorateurs, the Michelin star restaurant at the hotel. It is highly overpriced for what you get and the experience was lacking compared to other Michelin star restaurants I have been at. At the request of the restaurant, I provided my culinary preferences, and when we sat at the table, I was told they never received it. In addition, we had a table close to the kitchen, and it sounded like they were having a party in there - not what you want in terms of a quiet evening of fine dining.
The Pashmina is absolutely excellent. It is one of the nicest hotels I have stayed in. We had a deluxe XXL room with 2 bedrooms and a central lounge, which worked wonderfully for our family. We also had our own harman, which was a hit after a day's skiing.
Stayed in March 2024
Reviewed: 23 February 2024
Tal
United KingdomThe hotel is beautifully designed, The team is wonderful, efficient, pleasant and thoughtful Very convenient ski in & out and the equipment in the shop was of good quality. Pauline, with whom we corresponded prior to our arrival was very helpful and helped us secure restaurants, She had excellent tips. It was also great to be able to schedule massage at the spa in the last minute. Both masseures were very good!
Stayed in February 2024
Reviewed: 14 December 2023
Nathan
United KingdomNothing
Upon arrival my car was taken away to be parked. My luggage taken care of and room was upgraded which was a pleasant surprise. Location is superb. Spa area was fantastic. Breakfast was great very friendly attentive staff. On departure day I had an early flight out of Geneva… Asked for my car to be ready very early and there it was all prepared, heated seat on! A superb hotel which I will definitely come back to. Thank you for a fantastic stay.
Stayed in December 2023
Reviewed: 12 December 2023
Philip
United KingdomRooms a bit pokey. Parking charges were steep and early check out time is a bit annoying.
The staff - amazing. The spa - superb. The food & wine list - incredible.
Stayed in December 2023
Reviewed: 5 July 2023
Rom1pol
FranceFamily atmosphere with top notch facilities. Open through the end of the season
Stayed in May 2023
Reviewed: 11 April 2023
Catherine
Hong Kongnot much; it would be good if we had a look or experience of the igloo pod
staff very friendly; nice amenities; great location; good breakfast
Stayed in April 2023
Reviewed: 2 March 2023
Timothy
United Kingdomthanks for your support on the Igloo
Stayed in February 2023
Reviewed: 24 February 2023
Mehmet
TurkeyPeople at ski room and restorant were very friendly and experienced.
Stayed in January 2023
Reviewed: 10 February 2023
Antonius
ChinaThe staff go above and beyond, even when there are some mistakes make or hiccups occur you can see the difference between real 5 stars and not in how the staff are proactive in solving them and to meet and exceed guest expectations. This is the type of place you want to come back to.
Stayed in January 2023
Reviewed: 5 February 2023
Patricia
United KingdomRoom in the spa is a bit limited with only a handful of loungers. I missed a sweet small treat at turndown service. I thought the extra charge for some breakfast choices was a bit unnecessary in a hotel if this category.
The service was really fantastic with a lot of very attentive, friendly and dedicated staff. The ski shop was outstanding. I loved the breakfast and appreciate the fresh orange juice at breakfast, (although you would expect it from a 5 star hotel). The room and the entire hotel is very cosy and has a very warm feel to it. The ambience at the bar is the best in Val thorens.
Stayed in February 2023
Reviewed: 31 January 2023
Stuart
United StatesThat I had to leave after a week.
Incredible staff and location.
Stayed in January 2023
Reviewed: 16 January 2023
Yael
Israelbeautiful boutique hotel, excellent facilities and great service by staff.
Stayed in January 2023
Reviewed: 25 December 2022
Anna
United KingdomThe steam room could have been turned on a little earlier.
What can I say? There are no words to describe the excellent level of customer service, the staff were absolutely brilliant. When staying 5 star I often find staff a bit stiff and formal. Not here. Here, they were personable and down to earth, whilst still addressing me by name every time I saw them. The bar staff were so friendly and knowledgeable, the reception and concierge staff went over and above as did the ski hire staff and shuttle drivers. The shuttle bus was brilliant, as the hotel ski in, ski out was a bit steep for me. They dropped me off, right to the lift, and picked me up from the same place. You didn't need to book it, you just turned up at reception and off you went.
Stayed in December 2022
Reviewed: 12 December 2022
Laurens
NetherlandsGreat location on the slope, with an excellent shuttle service if needed. The Hotel is quite new, well maintained and clean. Excellent facilities, good restaurant and the most friendly staff. It also includes a rental shop for ski’s. If I go back to Val Thorens I will definitely be going again to this amazing hotel.
Stayed in December 2022
Reviewed: 2 December 2022
Charlotte
SwitzerlandThe spa area was great, but the hamman wasn't working and the outside jacuzzi was closed. The price I paid for 2 guests was a little expensive for the facilities available.
Excellent and convenient hotel. The staff were extremely helpful and accommodating. Great service from everyone. Very comfortable room with a great view of the pistes. Would definitely visit again.
Stayed in December 2022
Reviewed: 11 May 2022
Josef
Czech RepublicThe staff was extremely friendly, especially at the reception. They arranged a ride back to Geneva for a flight out. Even a simple coffee was always served with a smile. Over-all expectations.
Stayed in April 2022
Reviewed: 10 April 2022
Helen
United KingdomHot tub always full…maybe introduce a rota system. Would welcome a bar snack menu for more relaxed eating options, found ski out easy but ski in tricky. Shuttle bus made up for it though!
Breakfast, shuttle bus, friendly staff, ski shop on site with helpful staff, comfortable beds.
Stayed in April 2022
Reviewed: 30 March 2022
Ben
Israelthere has been a confusion with the hotel that we were supposed to get a room with a certain view to the mountain and eventually we got a different one.
amazing place to stay very unique style and thinking of all little details. there is a great spa, bar with a nice atmosphere at the evening. they have a ski shop which gives you a great service in case you need. The hotel staff are really nice and caring. That was the reason why we came back to the same hotel second time this season.
Stayed in March 2022
Reviewed: 20 March 2022
Denise
United KingdomWould have loved some proper English Breakfast tea - but that was my only criticism!
All the meals were first class. The wine list was extensive. Spa facilities very clean and massages excellent. Loved the décor, cosiness, log fire in the bar, outdoor jacuzzi and hot tub where we could watch people trying to ski down the piste having been to La Folie Douce (hilarious). Hotel ski shop very convenient and good equipment, lockers and ski in ski out facilities a dream! Room excellent- clean, spacious, great balcony and view.
Stayed in March 2022
Reviewed: 28 February 2022
Joana
PortugalThey don’t have vegan/vegetarian for dinner.
Stayed in January 2022
Reviewed: 6 January 2022
Dr
Saudi ArabiaNOTHING
The Location The Staff were GREAT and WENT the Extra Yard to please you and make your Stay Exceptional
Stayed in November 2021
Reviewed: 19 December 2021
James
United KingdomWorth every penny. True 5 star hotel with beautiful interior done to a very good quality
Stayed in December 2021
Reviewed: 5 December 2021
Liran
Israelflawless!!!
superb hotel, one of the best vacations we ever had
Stayed in December 2021
Showing 1 – 25
Funchal, Portugal
Craiova, Romania
Collioure, France
Tupelo, USA
Roncegno, Italy
Potrerillos, Argentina
Split, Croatia
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content