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Reviewed: 26 August 2024
Matias
France
9 reviews
5.0
“Elegant stay, but with poor service and customer care.”
• Business trip
• Solo traveller
• Two-Bedroom Apartment
• Stayed 2 nights
A few hours before our arrival, we received a message stating that bed linens were not included in the service, which we found extremely strange. It was implied that there would be an additional charge for them. After insisting that this was not correct, the bed linens were provided, but we had to make the beds ourselves. Upon arriving at the property, we were informed that there was no Wi-Fi. The towels were not pre-washed and left lint on our skin after drying. On the last day, we were not allowed to leave our car on the premises after checking out, even though there was plenty of available space. The low rating is mainly due to poor service and lack of customer care.
The location was convenient for us since we visited the water park next to the property. The place was clean and nicely decorated. On Friday night, there was an evening event with music at the estate, which we enjoyed. The event ended at 1 a.m. on Saturday. This was fine for us, as we had been informed about the event before making our reservation.
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