The lift is very old, makes scary bang sound and didn’t open and got stuck on the 4th floor. So I’m avoiding the lift.

Location is great. Close to the historic town centre. Beds are very comfortable. Great showers.

Stayed in June 2024

Everything was good

Great location

Stayed in June 2024

Ideally situated for the train station. Very comfortable hotel.

Stayed in June 2024

Uncomfortable pillow and bed

Good location

Stayed in June 2024

Nothing really- small one, aircon not functioning but they were quick to give us an air cooler.

Good location near station, close to island city attractions, comfortable, clean and quiet. Helpful and friendly staff. Good breakfast.

Stayed in June 2024

Unfortunately, AC was not cooling and we could not open the windows due to loud noise outside. One more thing, my original booking was cancelled for no reason and I had to re-book at a higher price.

Room was specious and comfortable. Location was perfect and close to everything.

Stayed in May 2024

Excellent breakfast. Very convenient location for railway station and historic centre. Very friendly, helpful staff.

Stayed in June 2024

Reception very friendly and helpful.

Stayed in June 2024

Nothing

Location close to station & sights, large comfortable room, friendly & helpful staff.

Stayed in May 2024

Nothing

Large, exceptionally clean and comfortable room in easy walking distance to Train Station and Old Town. Friendly and helpful reception and breakfast was enjoyable.

Stayed in May 2024

The noise from the street below really bothered me. It wasn't until the next morning that I realised that two of the three windows were open. Also, thought breakfast was too expensive. I just needed a coffee and a croissant.

My son married his fiance at a nearby town. I needed a day's rest before travelling on. My room was very comfortable.

Stayed in May 2024

Bed mattress was a bit stiff

Big Rooms. Convenient location (not noisy al all) Friendly staff

Stayed in May 2024

Best Western's policy for the 'Rewards' programme is that you have to book direct. In my opinion, the majority of guests use a 3rd party provider (Booking, Trivago, Expedia, etc). I have booked 4 Best Western hotels over the last 3 months using one of these and I was not eligible for their rewards. This just makes people want to book elsewhere.

Well located 5 minutes from the main train station and a block away from the tram system. The main centre of the medieval town is an easy walk away also. The room was comfortable and had coffee/tea making facilities.

Stayed in May 2024

Everything is great

The hotel is very near to Strasbourg station so an easy direct walk. The staff speak good English and are exceptionally nice. The room was clean and spacious.

Stayed in May 2024

The street cleaning at 5am was a distraction but it’s got to be done.

Our room was excellent for the price, breakfast was very good, but the location was fabulous. A 15 minute walk took you into the centre of the city. Restaurant rue Kuhn is well worth a try, plenty of locals use it and I’m not surprised! The secure underground car park is well worth the money for the peace of mind….steep ramp but the hotel did advise of this.

Stayed in May 2024

Only suggestion I can do is to change the hairdryer

The room was big enough for the four of us, beds were super comfortable. Staff were super friendly and helpful. They even had a little gift for my kids!

Stayed in May 2024

Breakfast could benefit from fruit of higher quality. Executive room a bit small, would have been a standard/superior room in other locations. Was asked to hand over car key for security purposes but with no real explanation of why this was actually needed.

Great service, very convenient location, hotel and room standard and services generally very good, easy to drop off lugguage for check in and then park the car nearby, breakfast well organised, overall good quality and all items labelled. Would definitely recommend

Stayed in May 2024

The first impression of being received by a angry unpleasant man. The others in the staff were very friendly and helpful though.

Stayed in April 2024

Nothing

Our stay at this Best Western was just lovely. Our room was compact but space enough for a small couch and desk. The bed was comfortable and the bathroom had a huge tub and rain shower. We enjoyed their buffet breakfast with its selection of meat, cheeses, breads, eggs and fruit. We loved the location, only 6 minutes to the train station and an easy walk to Petite France and Old Town. What made our stay even more special, was the kind and helpful reception staff. They really made us feel welcome.

Stayed in May 2024

The water pressure in the shower is very low.

The staff is really friendly. The breakfast offers many choices.

Stayed in May 2024

The immediate area around the hotel is very runned down.

The ladies that worked at reception were EXCEPTIONALLY good! The room was a nice size and VERY WELL equipped!

Stayed in May 2024

Not the hotel's fault, but a lot of road works on the approach, meant it wasn't as straightforward to get to as it should have been

Reception were very helpful on arrival, and even parked the car for me in the garage. Recommendations for paces to eat were very good, and a good breakfast

Stayed in March 2024

the air conditioning was not working yet. part of their policy is to turn on the aircons for the whole building when the outside reaches a certain temperature which seems ok however we had booked this hotel for the aircon and when arrived it was around 25 degrees. we didn't want to sleep with the window open, due to the noise form the street, which in hindsight was not that bad. no aircon but they did look for a fan which turned out to be broken. they did make an effort which was much appreciated but I would say, don't offer rooms with aircon when you know they are not switched on for the season.

the staff are wonderful and very helpful. fastest check in I think we ever had. beds are very comfortable and everything is clean. the location is great and breakfast was wonderful.

Stayed in April 2024

Check in at 1 am - the night manager Louis was very helpful and friendly. We were not expecting to have to stay overnight in Strasbourg but due to the awful delay with the train, we had to make a reservation on bookings.com from the train

Stayed in April 2024