"open-plan" bar did not seem appealing.

Garage parking on the premises (albeit cramped). A few minutes walk to cathedral and town centre.

Stayed in June 2024

Parking

Excellent Service

Stayed in June 2024

Received absolutely unfathomable directions to the hotel parking, resulting in me having to phone the front desk, who then rather brusquely told me that the hotel parking was full anyway (although I'd requested parking in my booking), so I ended up taking some nearby parking garage (more expensive and a bit of a walking distance away). And upon checking in I was berated for not having booked via the Accor website, which apparently would have given me better rates.

Nice enough hotel. Conveniently located for strolls around the town.

Stayed in April 2024

Nothing

The location was fantastic

Stayed in June 2024

Had requested parking and was sent a code. What Booking as well as the hotel failed to inform was that the code is to let down the bollard that is in the middle of the road that you need to go down to access the parking. Having never been to Rouen we didn’t know that there are a lot of these bollards that don’t allow you to drive down that road without a code. We therefore had to park elsewhere.

Very well situated. Easy walk to everything.

Stayed in June 2024

Before arrival we did not get information how to drive to the hotel, several road had been blocked, when I walked to hotel and asked the way on how to drive in the car, the reception did not offer the proper help, the small street was blocked, the pin number did not work, it was another guest kindly helped us to drove out of town for 5 more kil. and drove in. We spent one hour tried to reach the hotel. The male staff at the reception told us the price I booked does not include the breakfast, fortunately booking.com has recorded my booking information, the breakfast was included the price. The price of parking in booking .come was 17 Euro, but when we checked out, the reception asked us to pay for 18 Euro, one euro was small , but we could not know which information was correct.

The location of the hotel is good, in the center of the town, it was easy to go most of the attractions.

Stayed in June 2024

Car park height restriction prevented our car from entering - but nothing could be done about that!

Location perfect. Breakfast wonderful Staff very helpful Dinner was good

Stayed in June 2024

Not much space at the breakfast place.

Stayed in June 2024

Access for cars difficult

Central location

Stayed in June 2024

You need to get an access card to the toilets at reception level from the reception staff. Weird and awkward. Reception staff could be more knowledgeable about opening hours of main attractions, mass times, basic info regarding the surrounding attractions.

Perfect location. Nice decor. Underground carpark- although getting in and out wasn’t very smooth.

Stayed in June 2024

Predictably Mercoure. Not much character but comfortable for the modern traveler

Stayed in June 2024

Very nice breakfast buffet, perfect location

Stayed in June 2024

Central location

Stayed in June 2024

Car parking in the city is difficult, Didn't attempt the Hotel carpark which admitted to being 'narrow' instead elected for the largest city carpark Q Park Palais de Justice which was so tight that in my SUV I had difficulty making turns. Fellow 'parkers 'were very tolerant and patient.

Suite, good breakfast selection, very helpful staff. Fabulously central location in the historic quarter of the city and an easy walk to the principle attractions. we are brisk walkers but walked much of the area in 6 hours..

Stayed in June 2024

nothing much

the hotel is located in the center of old town, lots of shops and restaurants nearby. Parking is also a plus but the parking entrance is hard to find and the parking spots are very tight.

Stayed in May 2024

The car park is just too narrow for cars to park

Very close to all the major sights within walking distance

Stayed in May 2024

I hate not being able to open a window and have fresh air. I cannot sleep with the noise of air con. I was stunned that the hotel was touting its green credentials with no one use plastic ( which I was happy with and applaud) and yet the rooms had paper cups for tea and coffee. You are a 4 star hotel for goodness sake! Paper cups are tacky and wasteful .

The location was excellent and the staff, particularly those on reception were very friendly and helpful.

Stayed in May 2024

Parking is a bit challenging to get to, unclear instructions.

Location, staff

Stayed in May 2024

The receptionist ? Kathy was amazing . She was on this Monday morning when we checked out. She went out of her way to help us …

Location

Stayed in May 2024

We booked this hotel mainly because it has parking, but we ended up not parking there because it was too small. However, there are bigger parking garages close by, so this wasn’t a problem.

Very good location, nice room, comfortable beds

Stayed in May 2024

Car park is not for the feint hearted. Very tight spaces but still very convenient

Location was good, rooms were very comfortable, bar and cafe area very nice. Staff were very obliging and helpful

Stayed in May 2024

Triple room was actually very small

Stayed in May 2024

The bed is not great. Pillow was way too soft ... not the best night of sleep in my life.

The location is perfect for a citytrip. Parking is narrow, but the location beneath the hotel is excellent. Very friendly staff.

Stayed in May 2024

Parking was available, but only for very small cars. Fortunately, we could turn in our rental car a day early, because we could not fit it in the hotel's parking structure.

The location was spectacular, and that was the most important thing to us. Perfect for seeing the cathedral and the Gros-Horologe. The hotel itself was also nice, with very helpful, friendly staff.

Stayed in April 2024