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  5. Reviews of Altezza - Arc 1800 Hotel & Spa - ex Mercure

Reviews of Altezza - Arc 1800 Hotel & Spa - ex Mercure 4 stars

Village de Charmettoger, 73700 Arc 1800, France

#11 of 35 hotels in Arc 1800

Guests' Choice

Review score

Based on 128 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    9.0

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    9.6

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Showing 1 – 25

  • Reviewed: 15 April 2024

    9.0
    It was a lovely holiday and I chose the right place to stay for my family.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 7 nights
    • Submitted via mobile

    The staff where super friendly and very helpful. The food at the restaurant was very good every day and with enough selection.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    There wasn't much gluten free options, so we had to eat out

    The room has great views and spacious, close to the slopes

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    A quality hotel that offers values for money
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 6 nights

    Housekeeping staff did a shoddy job of keeping the rooms clean , the did not vacuum or regularly clean surfaces but mainly changed towels and made the bed.

    Breakfast was lovely with a good selection. Rooms were well-sized with a separate bunk bed area for kids . The Panoramic views over the valley were breathtaking . The wellness facilities which included an indoor and outdoor jacuzzi, a large heated pool, sauna and steam room were of a very high standard. The reception staff were friendly and helpful. The buffet dinners were also of a good standard , albeit pricey.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 3 nights
    • Submitted via mobile

    Relatively far from restaurants

    Modern interior, climbing wall in reception for the kids

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Would've been great to have had a drink included at dinner (other than water) and a slightly later check out.

    Loved the hotel- the size of rooms, ability to dry clothes, helpful staff, choice of food at breakfast and dinner. Loved the spa and pool at the end of a tiring day skiing/snowboarding. Will be back!

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Great hotel and friendly staff
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Parking expensive, if being picky would have been nice to have a couple more English language TV channels.

    Big rooms, comfy bed, great breakfast options, friendly staff.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Almost but not quite perfect.
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 9 nights
    • Submitted via mobile

    The sheets on our bed didn’t really seem to fit and there was no mattress protector. Great bathroom with separate toilet.

    Very relaxed atmosphere, well trained staff, great location.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 7 nights
    • Submitted via mobile

    My family and I travelled during half term, so understandably busy. The hotel never felt full, which was nice, but the two sittings for dinner didn't seem to work. There was a queue every evening to get to the resturant for the buffet when it opened and often you miss out on the first round of food on the hotplates as people fill their plates, so have to wait longer (we also could only get on the 8.30 dinner as 6.45 fully booked which wasn't ideal with kids after a long day skiing).

    Good spa, good location for the chairlift which was never busy and less than 5m walk away. Friendly and helpful staff and good food. Great breakfast. Kids enjoyed playing pool and fussball.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Lovely, relaxing and comfortable
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 7 nights
    • Submitted via mobile

    Dinner was over priced.

    Room, SPA, bar, breakfast, staff.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Loved Altezza, amazing food, great location, would love to stay again!
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 5 nights
    • Submitted via mobile

    The only improvements would be bigger hot tubs, they were a bit of a squeeze! But it wouldn’t stop me returning.

    Loved this hotel. Although not advertised as ski in / ski out you can! The return is on the Belvedere run and in the mornings we turned right out of the hotel and went straight ahead to Vallandry which has a much quieter lift if you’re there in busy times. Having seen the halfterm crowds at Les Arcs 1950 I think 1800 is a better option if you don’t want to end up in a pile up! All staff were really friendly and spoke English. The shops are a ten min walk downhill … the return walk up the hill is a good workout 😆. Very clean & modern hotel, amazing views. Food was delicious - lots of heavy cast iron casserole dishes with hearty, home cooked choices for dinner plus an option to order the evening special cooked to your liking, steak, pork etc. Desserts were such a treat and a great selection at breakfast too. I can imagine if you’ve a child who prefers beige food you might struggle a little but I absolutely loved the food. Pool area was good after a long day skiing. We used Skiset for ski hire in the hotel and they were also really helpful. Would happily return here and highly recommend and don’t understand any of the negative reviews on trip advisor.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Suite with Balcony
    • Stayed 4 nights

    I think it needs more storage space

    Big room

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Let down by a very rude/arrogant manager.
    • Leisure trip
    • People with friends
    • Quadruple Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately if you get a good rate via Booking.com the hotel will see you as lower category. Especially if you book a quadruple room they will put you in a double room despite the photos showing all rooms having 4 beds even if there are just two of you. Would have accepted an apology or explanation but the manager just kept on insinuating that we booked a cheap rate and should just be happy to be there.

    The property has a nice style and good facilities.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    8.0
    Decent, would definately go again but its not a ski in ski out destination
    • Leisure trip
    • Group
    • Privilege Suite with Balcony
    • Stayed 4 nights

    Payment methods was poor

    Good room, breadkfast was nice and the spa was dencent

    Stayed in January 2024

  • Reviewed: 31 January 2024

    9.0
    Superb, would definitely recommend!
    • Leisure trip
    • Group
    • Quadruple Room with Balcony
    • Stayed 4 nights

    Nothing comes to mind!

    Breakfast, rooms, spa area, bar, location

    Stayed in January 2024

  • Reviewed: 27 January 2024

    8.0
    Enjoyable Experiance
    • Leisure trip
    • People with friends
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Cost for 4 in a room. The bunk beds aren’t ideal for adults

    Facilities

    Stayed in January 2024

  • Reviewed: 24 January 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    A little too far out of town

    Ticked all boxes for our stay

    Stayed in January 2024

  • Reviewed: 3 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The food, the buffet dinner needed to be more simple, they tried really hard but would have been better with pasta and a vegetarian dish each night rather than conplex dishes no one liked

    Great facilities

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Very good stay for family but costly
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 4 nights
    • Submitted via mobile

    Car parking charges

    Breakfast and dinner buffets, ski rental store in hotel, lockers

    Stayed in December 2023

  • Reviewed: 14 August 2023

    9.0
    Great place to enjoy les Alpes
    • Leisure trip
    • Solo traveller
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Great location, incredible views, friendly people, very good food.

    Stayed in July 2023

  • Reviewed: 14 August 2023

    9.0
    Great hotel for families, stunning view and good location for summer activities
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony and Valley View
    • Stayed 5 nights
    • Submitted via mobile

    No air conditioning I the rooms, we stayed in the summer and it was very hot at night which made it difficult to sleep. The pool was adults only after 7 which seems strange at a hotel that seemed to promotes for families. Dinner buffet was overpriced and we didn’t take that option.

    Loved the family room, lots of room and space for a family of four. Beautiful view of the mountains. Kids really Enjoyed the climbing wall and reception area. Breakfast was fabulous - lots of choice and good timings. Beds were comfortable and everything very clean. Good coffee machine in the room

    Stayed in July 2023

  • Reviewed: 7 May 2023

    7.0
    overall good hotel, will return
    • Leisure trip
    • People with friends
    • Quadruple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    lack of staff, lack of gluten free food in restaurant

    comfortable and good facilities

    Stayed in April 2023

  • Reviewed: 5 May 2023

    9.0
    Our stay was perfect for the family with differing skiing abilities and we felt the hotel was ideal.
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 7 nights

    I can honestly say there was nothing I disliked. If pressed, I would have liked access to sky TV or equivalent to pick up some channels in English. Having said that, I did not come skiing to watch television anyway.

    The generous room size, the very friendly and amenable front desk and particularly the restaurant staff, waiters and waitresses. The very large pool was a joy. The reasonable proximity to the Charnet Tober ski lift, but even better I imagine with more snow to make it a ski in ski out hotel.

    Stayed in April 2023

  • Reviewed: 24 April 2023

    9.0
    Perfect hotel in terms of location, friendly staff with a lovely breakfast and pool area.
    • Leisure trip
    • Couple
    • Quadruple Room with Balcony
    • Stayed 3 nights

    The staff were very friendly and helpful, the room was clean and had lovely view out of the valley. The breakfast is fantastic and the bar area really nice to sit in in the evenings. Easy access to the slopes. Would definitely stay here again. Lovely pool and spa area to relax in

    Stayed in April 2023

  • Reviewed: 16 April 2023

    9.0
    excellent! highly recommended, considering booking again for next year
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    while the food was excellent at dinner the options were limited for kids who don’t get have a developed palette! while Charcuterie, Tartiflette, salmon and spinach parcels, barbeque ribs et. were all superb in my opinion, my younger kids would have appreciated some simpler options more typical of a ‘kids’ menu. Bit they didn’t starve!

    great hotel, staff were all friendly and helpful. rooms were spacious enough for a family and comfortable, facilities were exceptional. Breakfast was very good, dinner was also excellent high quality for a buffet style. having the pool facilities after a hard days skiing was brilliant. The games and climbing wall were also really appreciated by the kids.

    Stayed in April 2023

Showing 1 – 25

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