Difficult to navigate to the property, but that’s a minor point.

Superb property in every way, from the rooms, to the gardens and the location

Stayed in May 2024

Our room was up 30 stairs and was not suitable with heavy bags. We were told it was an upgrade from what we booked but we'd have preferred the room we booked with no or few stairs. Don't stay in 308 unless you have light bags. However the staff really impressed us with being helpful during our stay. Very professional.

It's a lovely hotel if you have the right room and Figeac is a beautiful town.

Stayed in June 2024

I loved everything.

Amazingly beautiful property.

Stayed in May 2024

Too many steps up from the lift to our room. (309) Parking was good but a long uphill walk to get there Loading and unloading was a challenge

Good position. Lovely building. Good Restaurant

Stayed in June 2024

historic building very well maintained excellent restaurant

Stayed in April 2024

No many negative aspects to mention. Maybe the pool was a bit small, the space were taken very quickly. It would also be nice to have optional train station or airport transfer services for convenience.

Absolutely gorgeous hotel, located in the center of old town. The building itself is in a medieval setting but with all the modern equipment and facilities you expect in a 4 star hotel. I stayed in many hotels in various european cities, most of them are modern and stylish but this hotel in Figeac carries a piece of history which elevates to another level of luxury.

Stayed in May 2024

We couldn't stay longer

Everything. Any pilgrim wondering about splashing out on a night at the Mercure should not hesitate. Staff were exceptional & it's the most incredible ancient building. Super tasteful, we adored the place & the helpful staff

Stayed in May 2024

Nothing

Beautiful restored hotel in the center of town

Stayed in May 2024

Nothing.

Luxury after 11 days hiking!

Stayed in April 2024

Nothing. It was super.

Everything was excellent. We were very pleased with our stay.

Stayed in February 2024

Nothing

Beautiful hotel in a wonderful place.

Stayed in February 2024

Nothing!

Exceptional location, and extremely helpful and courteous employees. The staff goes the extra mile to make your stay as pleasant as possible.

Stayed in January 2024

The breakfast was fine. The breakfast room was even better

Stayed in December 2023

I could not have improved on the experience.

The location was superb in the centre of Figeac and almost adjacent to the Musee Champollion. The staff were friendly and helpful and I had a lovely dinner in the restaurant. They were also very kind to my small dog.

Stayed in November 2023

The carpet had a few faded spots and the floor boards should be repainted. Also, it would be nice if the restaurant stayed open a bit later.

The château is charming, and the view from my spacious room was magnificent. The staff was very helpful and the breakfast was copious and delicious.

Stayed in November 2023

Nothing. It was perfect.

The hotel location was perfect. The room was really fun and comfy. The hotel is beautiful. The front desk were super helpful. I hope to stay there again someday.

Stayed in October 2023

The meal in the evening was nouveau cuisine. Wish we had done our research and chosen elsewhere.

Compact characterful. Delicious breakfast buffet taken outside in the garden

Stayed in October 2023

The restaurant was full both evenings. Book when you check in.

Wonderfully restored medieval building, supported by superb staff. A lovely place to stay and one to which we will return.

Stayed in September 2023

Nothing, absolutely nothing.

A superb hotel in a historic building in the center of a historic town. Amazing room and facilities, wonderful breakfast (one of the best during our month long trip through France and Spain). Staff were exceptionally helpful!

Stayed in September 2023

Nothing

Very classy hotel. Beautiful rooms.

Stayed in October 2023

Did not like the decor in the rooms despite the building being incredible

Stayed for very short time so difficult to give an informed rating but staff were very helpful.

Stayed in September 2023

Wasn’t a dislike - just a comment. The parking is only a short distance away from the hotel and very secure BUT it is steep climb to and from the hotel. Tricky for anyone with mobility issues or with large amounts of luggage.

Central. Spotless. Stunningly decorated and very comfortable. Staff were lovely. Extremely helpful across the board.

Stayed in September 2023

Nothing

Everything !! All my requirements met - Large rooms, reserved safe parking upon request. Good strong wifi. Slippers and bathrobe, nice aircon. Fantastic dinner in the restaurant Beautiful old building, very well restored. Restaurants, bars and Champollion Museum just outside the door !!

Stayed in September 2023

The ONLY thing? I did not like leaving... ;)

Everything perfect. One of the very FEW hotels on this trip that we would revisit. Magnificent hotel on every level...the rooms, the pool, the actual building - EVERYTHING. And thank you, Lucie for everything!

Stayed in September 2023