Uncomfortable metal chairs in the dining room which would be more suited to a motorway cafe. The breakfast needs more healthy cereal and fruit/compote options. A suggestion - The breakfast layout needs adjusting, for example there could be plates near the bread and larger bowls near the yoghurt and fromage frais. Everyone is walking around looking for the components they want. The bath is DANGEROUS! An older person could easily slip and fall getting in or especially out. If you’re having a bath it takes 20 minutes to fill and is really small, and the taps are hard to reach unless you are actually in the bath. If you don’t want people to use take baths, why not put in a nice big shower.

Beautiful setting and a it makes a change to have a hotel with many rooms that is on just two floors not in a tower block. Comfortable large bed. Spacious place perfect for Chantilly. Pool and spa facilities good for a weekend break.

Stayed in June 2024

color of lights and color of the room make it uncozy

the room is very big

Stayed in February 2024

The carpark was some distance away from the hotel rooms. The hotel grounds are quite shabby , not manicured as you would expect in such an ideal setting. The grass in the area around the hotel was quite long and full of weeds. By comparison, the golf course looked well cared for. Btw, I’m from Australia, not HongKong as recorded by Booking.com

We were allocated a large room on the top floor with a view over the pool and golf course. The room and bathroom were very clean. We dined in the dining room which has a lovely view of the golf course. The food and service were excellent and reasonably priced. Breakfast was also good. Staff were polite and friendly.

Stayed in August 2023

Surprise payment of 30euro for extra bed

Setting and service

Stayed in July 2023

Quite a long way to the town

Very good facilities, nice pool area with a bar.

Stayed in June 2023

not much, but bath design meant getting in/out v.awkward

v.helpful staff in reception and restaurant. food was.very tasty and fresh tho limited choice in evening. Excellent breakfast

Stayed in May 2023

the seating area was fairly small and cramped and the chairs were really low to the ground; it was like sitting on the floor

the eating room was nice

Stayed in February 2023

bar staff at the outside bar seemed quite young and inexperienced

quiet location and easy to reach. lovely bedtooms

Stayed in August 2022

a touch expensive.

large, clean, polite and helpful staff.

Stayed in July 2022

Very expensive considering the location that could only be reached by taxi. And the breakfast being an extra 25pp felt like poor value.

Great pool, nice rooms. Very comfortable

Stayed in July 2022

Rooms are small. One extra bed is eating all the space in the room. Service at the hotel is not corresponding with the level and cost of the resort

Perfect location. Ideally calm. Beautiful nature. Nice outside WARM swimming pool. Endless walks around in the fields.

Stayed in July 2022

well kept, good furnishings

good locations, spacious, good rooms, there is still a on going problem in that they have taken off my debit card £693.46 at booking in, and when I vacated on the last day, paid my bill in full £827.27 including taxes, but they have not repaid the £693,46 that they took when I booked in, and I’m still waiting, so I’m going to have to contact booking . com on this also the bank, over this fraudulent account practice, others in our group of 30 people are having the same problems, so I’m not going to use this hotel in the future again, please advise on this situation ASAP regards Brian Willmott.

Stayed in June 2022

noisy wildlife at night

beautiful surroundings

Stayed in June 2022

The hotel is missold in terms of location. We ended up here due to cancelled flights from Charles De Gaulle and on Booking.com it states that the hotel is 14km from the airport. We had been stranded due to a cancelled flight and booked late at night with two elderly relatives and two children under 9. We couldn’t believe it when we got in a taxi to discover the airport was 40km from the hotel and we were stuck with huge taxi fares (way more than what the airline would cover) both to and from the airport with no opportunity to find an alternative due to the late time of day. We were not the only people from our flight that were caught out by this. This needs resolving on the website and I will be seeking compensation for the mis-selling of this hotel as an ‘airport’ option.

We had a brief stay but the bed was huge and comfy, the room was very clean and it had a really great breakfast! Loads of choice and tasty food

Stayed in June 2022

Staff rude, unable to order a drink after midnight. told to ‘go to Paris’ if we wanted a drink.

lovely hotel, beautiful setting.

Stayed in May 2022

swimming pool is small and was overcrowded, the sauna wasn’t functioning

beautiful hotel in a good location and nice surroundings, comfortable and clean room, nice restaurant

Stayed in November 2021

The weather has not been in favour of walking in the forest (November rain !). We were neither in position to use the electric bikes due to the rain. The car is necessary to go anywhere including places to visit, but it's neither the responsibility nor the role of the resort. However, beeing so close to a beautiful golf is really a plus for those practicing this sport.

Breakfast is really complete and we can have fresh eggs instead of egg powder scrambled eggs. Drinks at the bar were "generously served" for the price. Access to the pool/sauna/hammam was an added value, especially in the evening when you prepare to the bed and a good alternative to a walk outside when the weather is awful. The bathroom is fully equiped and you don't have to wait long minutes to get warm water. The bar is cozy and comfortable sofas welcome you to listen some soft music (piano sometimes, and playlists) while is easy to talk with your friends. The crew is really helpful whatever you request, and despite the Covid conditions, you can guess the smiles behind the masks. For rainy days, the Castel and the Stabbles of Chantilly are close to the resort and worth of a visit, including the Condé Museum and Horse Museum.

Stayed in November 2021

poor restaurant

very well decorated . bed very confortable

Stayed in November 2021

Friendly personal, delicious diner, beautiful environment.

Stayed in October 2021

Doesn’t reflect the number of stars they claim they have. There are water infiltration that are visible on the façade of the building. Most of the hotel staff doesn’t speak English which is strange for a international hotel chain. Fun fact: we ordered on one occasion two salads ( nothing special, something they had in their menu) and they serve it in a box, similar with the airplane lunch boxes. I mean for 17 euro a salad they can do the effort to serve it on a plate and pretend they made a minimal effort.

Location, in a middle of a beautiful forest very close to Chantilly Castle.

Stayed in August 2023

no one to help for luggage, rooms were not ready, the cleaning staff opened door of our room while we were changing and didn’t tell them to open

room smelled strongly of cigarettes

Stayed in July 2023

no food available when we arrived despite a half full restaurant and staff very off hand

the space

Stayed in September 2022

I arrive and get told I got upgraded to a better room - which seemed like good news. Unfortunately, I woke up in the middle of the night itching and scratching, only to find a bedbug. I start inspecting the bed - take off all the bedding, turn the pillows, and surprise - the bed is INFESTED WITH BEDBUGS! I took off all the bedding and they just kept coming out. I then went to the reception and was simply told “ok here’s a new room”. No help carrying my luggage, just a cold “sorry” and a shrug. The new room was not only a downgrade, but also next to a very loud power generator that made a buzzing sound every minute, non-stop. Totally unprofessional behavior and terrible customer service! I am covered in bites and even had to get a cortisol cream to treat them, it’s truly disgusting how they can call themselves a 4 star hotel. how can they charge almost 1k for 3 nights is a mystery to me. Other issues: - carpets are stained and dirty. - why out a coffee machine in the room if you don’t even provide coffee pods? - the staff never greets you. Literally not even once. Not me, not anyone. They just don’t care. - the staff didn’t even bother offering a discount or actually even asking how my stay was. This was a business trip, and I will surely never come back to such a place. There are much better hotels in the area.

The location is quite beautiful.

Stayed in October 2022

AC not working mosquitoes restaurant was average

location

Stayed in July 2022