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Reviews of Best Western Plus Hôtel Massena Nice 4 stars

58, rue Gioffredo, 06000 Nice, France

#81 of 172 hotels in Nice

Guests' Choice

Review score

Based on 1160 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.0

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 14 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in May 2024

  • Reviewed: 6 June 2024

    9.0
    good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No lounge

    I Wish they had a small lounge for after dinner drinks. Breakfast was good.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    room too small - not enough value for price

    location friendly staff at the reception

    Stayed in April 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Our room was really fashioned out of what must have been store cupboards originally. Quirky but looked into very very tatty roofs. Therefore very little light.

    Great location

    Stayed in June 2024

  • Reviewed: 30 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Open toilet

    Location is nice

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    it was ok , Small room
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    small room , construction noise , no bar for Cold drinks

    location , front desk Staff

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    A very well-located hotel that is good value but bathrooms could be a challenge for seniors and others. Staff is superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms. Separate tiny rooms for toilets. No grab bars in tubs or showers. Very unsafe. High tubs difficult to enter especially with narrow opening due to unmovable glass partition. It would take a very small investment to install grab bars everywhere. This would be both kind and wise.

    Location. Historic building. Friendly competent staff.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Nice for short stay, Fantastic staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are quite noisy and can hear people through the walls and furniture moving overhead . Toilette area was very very small

    Great breakfast, really good location

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was amazing

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Nice hotel, perfect location and excellent breakfast
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 3 nights

    Small size of allegedly deluxe room with notable failure in fittings from minute bedside table, lack of drawers in room and bathroom. Designed by a man with appearance as opposed to function? Sadly,we had an unrequested room change from our booking- terrace for balcony with attendant loss of space highlighted by poor weather.

    Excellent location, decor, very comfortable bed and top class breakfast. Staff were superb

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Very nice nut over priced
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Area-

    Parking- helpful staff

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very small bathroom and slightly difficult getting out of tub .The external picture of hotel showed promenade anglais but our view was of a construction area

    Location good comfortable beds

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Great location, fair stay
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    The toilet department in the room

    Very good location, friendly staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Very pleasant place in a great location.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit noisy.

    Great location, helpful and friendly staff.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room felt more like a 3* hotel than a 4* - the pictures are quite misleading - which was disappointing. The rest was fine.

    Very well located, close to the old town and the promenade.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    View from our room wasn't great

    Central location friendly helpful staff. And very clean Good breakfast

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    A perfect location and a very enjoyable stay.
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace
    • Stayed 3 nights

    The room itself was pretty small for the cost. The fruit at breakfast wasn't up to the standard of everything else.

    The terrace in our room was great and the breakfast was good. The location of the hotel was ideal and the staff were very helpful.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    poor view from balcony

    Good location

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Great location , Booking stated that parking was included at no additional cost
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Having to pay for parking

    Location, was told that parking was included but it wasn’t

    Stayed in March 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    They.took.540.euros.from.my.creditcardfrom.20.march

    The.people.at.the.reception.were.very.willing.and.hellpful

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    nice place for a short stay in Nice
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights

    It's not a hotel problem, but very noisy at nights - there is a night club next to the hotel - Fridays and Saturdays are very active until 4-5 in the morning. Other nights are noisy due to garbage truck activity at the nights. Toilet is separate (that's is not bad), very small.

    Location of the hotel is great in the very center of Nice. The breakfast is OK - nice for France, but not excellent for 4* hotel. Bathroom and room are spacious, the bed is comfortable. Tram and bus are 7-9 min by walk from the hotel

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Stress free stay in Nice
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    To be honest considering the price of the hotel everything was satisfactory and up to the expected standard.

    We had two rooms and got a complimentary upgrade on the other one which was a very pleasant suprise. Valet service made the arrival and departure from the hotel easy and we didn't have to stress about parking. Staff was extremly attentive and helped with all of our questions. Breakfast was very good with lots of variety!

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Wifi was patchy. Apparently there was a problem with the network. No air conditioning in the room despite it being advertised as such. When questioned the valet said we could 'open the window' Fine as it was March but I am pretty sure it would not have been good enough in the Summer. I sometimes feel that booking through Booking.com you get the worst of the rooms.

    Location was great. Restaurants, beach, shops, castle, 'promenade des Anglais' all within a few minutes walk. Breakfast was excellent with stacks of choice. Staff were helpful and friendly and the valet parking was a big bonus. Room was cleaned to a high standard every day. Bonuses were a couple of BBC English channels on the tv, water in the room supplied daily, fridge.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    9.0
    Lovely trip
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Nothing.

    Walking distance to many attractions in Nice. Very friendly and responsive staffs. We got a quiet room with a lovely balcony. The windows could block the street noise well and we were not disturbed despite of an ongoing carnival celeb in the neighborhood at night. We did enjoy the stay.

    Stayed in February 2024

Showing 1 – 25

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