54 Boulevard Lazare Carnot, 31000 Toulouse, France
#8 of 88 hotels in Toulouse
Guests' ChoiceBased on 268 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.8
Staff
9.3
Value for money
8.4
Free WiFi
9.2
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End of dialog contentReviewed: 17 June 2024
Harper
FranceWouldn’t mind room service but I realise this is a big request
Breakfast is so good, beds very comfy and staff are always lovely and helpful
Stayed in June 2024
Reviewed: 9 June 2024
Adam
United KingdomOur air con wasn't working too well so we were a little hot, also a kettle or coffee machine in-room would be useful. The bar of soap for face, hair and body is a bit basic.
The staff were so warm and welcoming, in particular Mia took the time to show us a map of Toulouse and recommended where to explore. The room was a good size with a comfortable bed and a nice view. Amenities are limited in-room but a fridge and basic toiletries were provided. Stylish design with a budget feel. Vibey ground floor means it can be a little noisy, although insulation is good. Phenomenal location moments away from the main shopping and restaurants.
Stayed in June 2024
Reviewed: 9 June 2024
Yourteslady
Francethe cocktails are bad, expensive, they have no depth, made very poorly and its a never a good sign when the cocktail waiter has to remind themselves with a list what should go in cocktail, using poor quality mixers and the spirits itself is not the way to a good drink.
second tme staying here and we had a nice stay.
Stayed in June 2024
Reviewed: 28 May 2024
Wayne
AustraliaNothing, all was good
Great location and fantastic accommodation, neat clean and tidy with very helpfully staff
Stayed in May 2024
Reviewed: 15 May 2024
Richard
United KingdomBreakfasts a little pricey. Rooftop bar a little noisy in the evenings.
Great central location. Friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Evgenyia
FranceNothing
Clean and nice
Stayed in May 2024
Reviewed: 10 May 2024
Gilly
United Kingdomno shampoo or conditioner in bathroom, no face cloth, only one water in the fridge on arrival, which was not replaced, no spare glasses for water, only two plastic mugs in the bathroom which we use for toothpaste and tooth brushes. Our air conditioning was very ineffective so we were hot
Great location, excellent food in the restaurant, very helpful staff.
Stayed in May 2024
Reviewed: 6 May 2024
Paul
United KingdomNo hot drink making facilities in the room. Had an issue at check in where the Reception claimed they hadnt received payment for the room which was completed 2 weeks before stay. A substantial amount of money was therefore held as a deposit on my card which caused distress on my first evening. This was all sorted the morning after arrival by another Reception Staff Member.
Located in the heart of Toulouse so close to local attractions. Room was fine, soundproofing worked well, bed was comfortable and shower was great.
Stayed in May 2024
Reviewed: 23 April 2024
Charles
United KingdomFun and welcoming.
Central to my plans for visits
Stayed in April 2024
Reviewed: 22 April 2024
John
FranceNo coffee facilities in room.
Staff, roof top bar, restaurant.
Stayed in April 2024
Reviewed: 18 March 2024
Angela
United KingdomNothing
Great location, friendly and helpful staff. Good bars inside and rooftop. Everywhere very clean, comfy bed.
Stayed in March 2024
Reviewed: 9 January 2024
Yeap
MalaysiaThe location is perfect, and the staff is incredibly helpful and wonderful. The hotel has all the excellent features and qualities.
Stayed in January 2024
Reviewed: 6 December 2023
Bruce
SwitzerlandPetite chambre
Friendly staff
Stayed in December 2023
Reviewed: 29 November 2023
Caroline
FranceEmplacement Resto / bar Design
Stayed in November 2023
Reviewed: 23 November 2023
Lee
United KingdomLoved everything.
After a late check-in, had delicious supper and drinks until late. Great DJ and service. A fantastic sleep in the super comfortable bed. Brilliant service, spotlessly clean and super vibe. Great location for arrival by car or by rail.
Stayed in October 2023
Reviewed: 20 November 2023
Nikolaos
GreeceThere were some bad stains in bedsheets, toilet roll and curtains which kinda bumped me out, otherwise I would have a better score
Location was great. Room and vibe were also very good.
Stayed in November 2023
Reviewed: 3 November 2023
Willem
SingaporeDecor, overall vibe
Stayed in August 2023
Reviewed: 30 October 2023
Merryweather
United KingdomI'll have to stay again to find any faults....
The atmosphere is relaxed but with amazing service. I wanted to spend some time relaxing at the hotel and the staff made me feel welcome--I really felt I wasn't just another nameless guest. The room was nicely designed and the hotel has made clear efforts towards sustainability, something I really appreciate.
Stayed in October 2023
Reviewed: 22 October 2023
Amy
United StatesDangerous at night. There were about 5 drug addicts outside losing their minds when I went out for a smoke.
Love the Mama Shelter brand. Staff was super accommodating. Best lemon drop martini I’ve ever had although the bartender had to look it up, he was very skilled.
Stayed in October 2023
Reviewed: 16 October 2023
Rhondda
AustraliaI just missed a kettle so I could make my own tea/coffee.
Pretty well everything - location, excellent staff, funky design, great bed, restaurants. All just a bit different to the norm.
Stayed in October 2023
Reviewed: 9 October 2023
Iolanda
PortugalOur room was not ready at 15h (check-in time), supposedly because of issues with the cleaning lady. It was ready at about 16h, so not a big deal. Nothing else bad to mention.
Very modern and clean hotel, with super comfortable bed and amazing shower. Staff was quite friendly and helpful. Well-located and with means of transportation close. Also walking-distance to the majority of attractions in the city center.
Stayed in October 2023
Reviewed: 30 September 2023
Corina
NetherlandsStaying on the fifth floor is right below the rooftop, so you can hear some of the noise upstairs through the ceiling. It doesn’t go into late hours, so may be a worry for light sleepers. We tried going to the cinema on location on two consecutive nights but the movie was not showing as advertised.
The Mama Shelter locations are so individually authentic it does not feel like a chain. The thought going into the design and the entertainment for each hotel is impressive. The location is great, just on the edge of the center, walking distance to the main train station, and the metro is right around the corner. The staff are very helpful and well trained to make guests feel like home. The restaurant is flawless, breakfast is delicious and has options for all tastes, including amazing pastries and pancakes. The rooftop is lovely and quite big in size, perfect for unwinding over a beverage at the end of the day. The room has a quirky design, very modern and everything is squeaky clean. The media tool on the TV is the best one I’ve seen offered in a hotel!
Stayed in September 2023
Reviewed: 27 September 2023
Nicola
United KingdomFantastic hotel, amazing staff (friendly as well as excellent at their roles), comfortable beds, great shower, eco credentials, fab black out curtains and great décor. Yummy breakfast with lots of choice and a fab roof top terrace!
Stayed in August 2023
Reviewed: 27 September 2023
Lou
United KingdomIssued a disabled room, we’d paid for a superior room. On check-in they were offering other guests an upgrade for 20Euros, disappointing that we’d paid more. Room came with two bathrooms, one containing toilet/sink the other a wall-in/mobility shower. Disappointed with our ‘upgraded’ bathroom having seen other bedrooms.
Excellent location, comfortable bed, staff were very friendly. Restaurant was excellent.
Stayed in September 2023
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