It’s second time I m staying in the hotel, good location to the town, very beautiful and spacious room. Clean and nice decor in the room as well. The staff was very friendly and helpful! Great hotel to stay! The hotel’s bakery and chocolate shops were so nice Great breakfast as well!!

Stayed in October 2024

One small thing was that the duvets were very heavy

Very attentive, smiling and efficient staff. We had dinner in the main restaurant and it was absolutely exceptional. Of course all of this comes at a price, but if it's within your budget then I would certainly recommend it

Stayed in October 2024

Wifi was not very good in our room and shower water pressure was low.

The property is in a beautiful location, the suite was spacious and the staff were excellent.

Stayed in October 2024

Loved it. Had a great room with balcony over looking the vineyards. Ate at both restaurants and both were wonderful. Staff were all lovely and friendly and helped make my husbands birthday special. Access and parking were easy. Would love to return here in the future and stay longer. The town is great and very cute also.

Stayed in October 2024

No coffee service in the morning, only full breakfast option.

Convenient parking, Friendly staff. 5 star

Stayed in September 2024

Slightly over selling on arrival but not too much!

Beautiful location, pristine rooms, there to support the restaurants for sure, lovely touches.

Stayed in September 2024

All perfect

Excellent

Stayed in September 2024

The coffee at Breakfast served in the room!

The Breakfast was out of this world! The quality is very high and the selection is very Varied and wonderful.

Stayed in September 2024

Nothing, everything was perfect

Professionalism and kindness of the staff, food of Weinstub, spa.

Stayed in August 2024

It is defenitely not cheap. If we have to say one minor issue: if you visit the wellness more at the end of the day the sauna was not hot anymore. No sweating at all. I think that's a bit of a pity for the experience and price. Maybe also a possibility to order drinks at the wellness?

Beautiful hotel in the center of Kaysersberg. The staff was fantastic, and were available to help you with everything. The breakfast was amazing, all freshly produced products. The Winstub restaurant was also very good. Highly recommend!

Stayed in August 2024

Nothing

Wonderful hotel in a lovely location

Stayed in July 2024

Breakfast very lovely. Evening meal menus a little limited of us

Stayed in July 2024

The staff was especially helpful and professional. I have stayed at many nice hotels in my life for business and pleasure but have never had service like this

Stayed in July 2024

If i had to say something it would be the water pressure in the shower.

Great room and excellent food and choice of food. Very high quality standard. Staff was also very efficient and friendly.

Stayed in July 2024

Due to staff constraints the bar wasn’t open ,

Perfect location and easy to park the car securely Amazing breakfast

Stayed in June 2024

The room service can improve by paying attention to small failures like the deposit box, burned lamps, etc. Nothing crucial yet wise to improve. The Spa area was nice though relatively small.

Both Michelin and regular restaurants were superb. Incredible atmosphere, excellent food, the attention to every detail, the art of cooking and dishes presentation is unique at this property. The atmosphere, the location within the city pedestrian area, the top service of the entire team including immediate attention to accommodate parking was all beyond expectations.

Stayed in June 2024

The toilet (in its own little room) could benefit from a sink so one would not have to traipse to the bathroom to wash one's hands. Also, in order to charge a battery, or even a phone, the room light must stay on or the juice gets shut off so you sleep with the light on.

The breakfast is outstanding! The staff is totally accommodating, watchful for one's every wish. Frankly, the price compared to other, significantly less stellar establ8shments is really fair.

Stayed in June 2024

Nothing

A wonderful hotel in the centre of a most beautiful village with great staff and amazing food. In particular, the Olivier Nasti dining experience was outstanding.

Stayed in June 2024

N/A

The food

Stayed in June 2024

The hotel is situated in the center of Kaysersberg, a lovely pittoresk village. All staff at the hotel are very friendly, polite, helpful and professional. We loved our room which had a private patio overlooking the vinyards. The bathroom was spacious with a modern large walk-in shower. All very clean. The breakfast buffet offered many choices with freshly baked breads, pastries, fruits, yoghurt, assorted cheeses and cold cuts. The home made confitures were just delicious. Their restaurant Le Bistro offers a wonderful menu of mostly meat and fish dishes. The Spa at the hotel has a very nice heated pool, whirlpool and sauna. Great to spend some relaxing time there. The parking at the hotel is gated and for hotel guests only. In all we spend a very nice week at this hotel and can highly recommend it.

Stayed in May 2024

Nothing

Very clean room

Stayed in April 2024

to many stepps 😀

Breakfast - very good. Dinner in Michelin Restaurant - perfekt and special. Staff - very friendly !!!

Stayed in May 2024

Its very unique place. Also you have to visit restaurant La Table d'Olivier Nasti, what is great experience :-)

Stayed in May 2024

Rooms were a bit small, and no hair conditioner. I don't think I've stayed in a hotel that didn't offer hair conditioner. I had forgot my own, so was hoping they had it. That was a small thing...no biggie.

Rooms were very clean, a bit small, but had everything. The breakfast was exceptional and well prepared. Staff was very helpful.

Stayed in March 2024