All perfect

Excellent

Stayed in September 2024

The coffee at Breakfast served in the room!

The Breakfast was out of this world! The quality is very high and the selection is very Varied and wonderful.

Stayed in September 2024

Nothing, everything was perfect

Professionalism and kindness of the staff, food of Weinstub, spa.

Stayed in August 2024

It is defenitely not cheap. If we have to say one minor issue: if you visit the wellness more at the end of the day the sauna was not hot anymore. No sweating at all. I think that's a bit of a pity for the experience and price. Maybe also a possibility to order drinks at the wellness?

Beautiful hotel in the center of Kaysersberg. The staff was fantastic, and were available to help you with everything. The breakfast was amazing, all freshly produced products. The Winstub restaurant was also very good. Highly recommend!

Stayed in August 2024

Nothing

Wonderful hotel in a lovely location

Stayed in July 2024

Breakfast very lovely. Evening meal menus a little limited of us

Stayed in July 2024

The staff was especially helpful and professional. I have stayed at many nice hotels in my life for business and pleasure but have never had service like this

Stayed in July 2024

If i had to say something it would be the water pressure in the shower.

Great room and excellent food and choice of food. Very high quality standard. Staff was also very efficient and friendly.

Stayed in July 2024

The room service can improve by paying attention to small failures like the deposit box, burned lamps, etc. Nothing crucial yet wise to improve. The Spa area was nice though relatively small.

Both Michelin and regular restaurants were superb. Incredible atmosphere, excellent food, the attention to every detail, the art of cooking and dishes presentation is unique at this property. The atmosphere, the location within the city pedestrian area, the top service of the entire team including immediate attention to accommodate parking was all beyond expectations.

Stayed in June 2024

The toilet (in its own little room) could benefit from a sink so one would not have to traipse to the bathroom to wash one's hands. Also, in order to charge a battery, or even a phone, the room light must stay on or the juice gets shut off so you sleep with the light on.

The breakfast is outstanding! The staff is totally accommodating, watchful for one's every wish. Frankly, the price compared to other, significantly less stellar establ8shments is really fair.

Stayed in June 2024

Nothing

A wonderful hotel in the centre of a most beautiful village with great staff and amazing food. In particular, the Olivier Nasti dining experience was outstanding.

Stayed in June 2024

N/A

The food

Stayed in June 2024

The hotel is situated in the center of Kaysersberg, a lovely pittoresk village. All staff at the hotel are very friendly, polite, helpful and professional. We loved our room which had a private patio overlooking the vinyards. The bathroom was spacious with a modern large walk-in shower. All very clean. The breakfast buffet offered many choices with freshly baked breads, pastries, fruits, yoghurt, assorted cheeses and cold cuts. The home made confitures were just delicious. Their restaurant Le Bistro offers a wonderful menu of mostly meat and fish dishes. The Spa at the hotel has a very nice heated pool, whirlpool and sauna. Great to spend some relaxing time there. The parking at the hotel is gated and for hotel guests only. In all we spend a very nice week at this hotel and can highly recommend it.

Stayed in May 2024

Nothing

Very clean room

Stayed in April 2024

to many stepps 😀

Breakfast - very good. Dinner in Michelin Restaurant - perfekt and special. Staff - very friendly !!!

Stayed in May 2024

Its very unique place. Also you have to visit restaurant La Table d'Olivier Nasti, what is great experience :-)

Stayed in May 2024

Rooms were a bit small, and no hair conditioner. I don't think I've stayed in a hotel that didn't offer hair conditioner. I had forgot my own, so was hoping they had it. That was a small thing...no biggie.

Rooms were very clean, a bit small, but had everything. The breakfast was exceptional and well prepared. Staff was very helpful.

Stayed in March 2024

The airconditioner in our room no. 3 was noisy, to the extent that I thought it was an alarm in a room near us. I complained and staff immediately came to check what,the alarm was, but to no avail. it was quickly resolved only when we stopped using the a/c but I might not have accepted this solution during summer.

Great rooms. Super comfy beds. Wonderful small and well maintained spa. Restaurants must br prebooked for lunch/dinner. Breakfast superb.

Stayed in September 2023

Calm, quiet comfortable, with impeccable service.

Stayed in September 2023

Initially, the reception at check-in felt quite cold. However, I must note that it did improve during my stay, and became more accommodating as time went on. One suggestion I have is to consider adding a sunny terrace for guests to enjoy the sun. Unfortunately, during my visit, the existing terrace was not sunny in the morning or afternoon. Another aspect worth considering is the decor. While I appreciate the regional tradition, I found the heavy emphasis on the hunting theme a bit overwhelming. Lightening up the decor could make the ambiance more inviting. Lastly, after dinner, I attempted to order a drink at the bar. Unfortunately, I waited for approximately 15 minutes, and nobody showed up to assist with the drinks. Although the reception lady was present on a few occasions, there wasn't much she could do to assist in this case.

I had an absolutely wonderful stay at this charming hotel, and I wanted to share my experience. The setting is truly picturesque, with nice views of the vineyards. And nice smell of freshly baked bread in the mornings / afternoons. The room was exceptionally comfortable and impeccably clean, ensuring a restful stay. Now, about the breakfast: it was simply perfect! The charm of the dining area, coupled with the delicious and diverse food options, left me delighted. The service was warm and welcoming, adding to the overall experience. The homemade jams were a delightful touch, and the table decorated with Kugelhopf was a lovely detail that made it all feel perfect. I absolutely loved it! Furthermore, I had the pleasure of enjoying a facial and massage at the spa, both of which were excellent and incredibly relaxing. This hotel is a true embodiment of Alsace tradition and hospitality. Highly recommended.

Stayed in September 2023

Suite on the top floor was great but didn't have a balcony like the smaller rooms on the lower floors.

Really nice hotel, staff were particularly nice and welcoming. Beds very comfy, lovely medieval town.

Stayed in August 2023

Excellent boutique hotel. Very nicely decorated suites. Breakfast is top and the Michelin star restaurant amazing

Stayed in August 2023

Nothing - all good

A wonderful hotel, and a thoroughly relaxing stay as a consequence.

Stayed in August 2023

Pool was too small to be of any use in terms of doing lengths. It was expensive and nothing in the mini bar was free... not even the water!

Wonderful setting in the heart of Kaysersberg. Quiet location. Not too big. Garden rooms were well appointed and with a pretty outlook over the neighbouring vineyards. The food was excellent (breakfast delicious and varied)...especially liked the nice touch of a free pot of homemade conserve and huge traditional brioche and loaf of homemade bread! We ate in the Winstub for dinner one night (essential to book in advance). It is also where breakfast is taken. We had a very reasonably priced 3 course meal which was outstanding. Highly recommend going there.

Stayed in July 2023