4088 Route de Saint-Nicolas, 74170 Saint-Gervais-les-Bains, France
#2 of 238 hotels in Saint-Gervais-les-Bains
Guests' ChoiceBased on 51 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.5
Facilities
9.7
Staff
9.9
Value for money
9.0
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 18 September 2024
Leó
IcelandAll perfect but would love esspresso cup in the room.
Very honest design - someone put both heart and sole in this hotel. Great staff, food and everything about the hotel. Even liked the garage😀
Stayed in September 2024
Reviewed: 8 September 2024
Daga
IndiaThe property is just too good. The location overlooking the mont blanc from the balcony is just breath taking. The wooden chalets are so cosy and comfortable. But the highlight was the exceptional service and courteous staff which we cannot praise enough. They went above and beyond to make our stay comfortable taking care of our slightest needs. Like dropping us off to the near by station or helping collect or drop a self drive rental car. The food & breakfast is amazing too. They even upgraded us on arrival to their suite. It literally is the nicest place to stay. Thank you so much to each member of the team. A 100% recommend to anyone, where we ourselves want to stay again.
Stayed in July 2024
Reviewed: 26 June 2024
Paul
United KingdomHairdryer in the room wasn't fab, very minor point, everything else is truly superb
Beautiful hotel in a wonderful setting, staff are amazing, food sublime, nice tech (smart toilet, speakers in room and bathroom
Stayed in June 2024
Reviewed: 15 June 2024
Ingrid
SwitzerlandNothing
A boutique hotel of great comfort, quality and attention to detail awaits you behind an unassuming Haute Savoie chalet exterior. Very friendly and attentive staff. Beautiful spa area with the best outdoor jacuzzi we have ever experienced. Choose between fine in-house dining or bistro across the street. Great hiking opportunities. Perfect for s romantic getaway.
Stayed in June 2024
Reviewed: 11 February 2024
Ahmed
United KingdomRoom service is a bit underwhelming (selection and quality)
Lovely staff that are so accommodating, amazing cozy room, great spa and gym facilities, breakfast and dinner is very good, incredible views. The staff’s helpfulness was the real standout and really made our stay very enjoyable
Stayed in February 2024
Reviewed: 26 January 2024
Wayne
United KingdomWould be nice to have a little history of the hotel and it's development. (That's all I can think of!) :-)
Great location. Felt really special. Staff were very helpful and polite.Brekfast was nice, especially the bread!
Stayed in January 2024
Reviewed: 17 January 2024
Javier
SpainThe people, best customer service I have ever ver and experienced.
Stayed in January 2024
Reviewed: 10 January 2024
Sally
United KingdomNothing
Everything about this hotel is exceptional - the staff were kind, warm and provided a fantastic seamless service making everything easy without a bother. I’ve never experienced anything like it. The food was also exceptional.. at both the hotel main restaurant and the bistro. The spa was wonderful and the room was comfortable.
Stayed in January 2024
Reviewed: 21 December 2023
Fiorenzo
SwitzerlandNothing
I loved the stuff very customer focused
Stayed in December 2023
Reviewed: 27 October 2023
Nicole
United KingdomNothing
Amazing hotel - wonderful location, staff couldn’t be more helpful, delicious food and fantastic gym and pool. Exceptional
Stayed in October 2023
Reviewed: 20 September 2023
Sarah
KuwaitTwo nights is not enough
Unbelievable view and hospitality
Stayed in September 2023
Reviewed: 16 September 2023
Abdulaziz
Saudi ArabiaA paradise at the mountains, if you want to escape and give yourself some peace this is the right place, very nice chalet and the service were great. Amazing views to the mountains, living area is large and comfy, rooms are well designed, super nice kitchen, breakfast at terrace area were a good start for the day.
Stayed in June 2023
Reviewed: 15 September 2023
Ruxandra
SwitzerlandThe breakfast was quite simple, not so many choices and the cappucino was dissapointing - only 2 vegan milk options and the cup in which the cappucino was servered was not suitable for the hotel. So not a 5* breakfast I would say.
The room was fantastic - the pool side and spa very cute! And the Table d’Armante was delicious!
Stayed in September 2023
Reviewed: 1 September 2023
Raina
United StatesThe shower could be slightly better designed.
The hotel is excellent. Not only is it clean, but also stylish, thoughtfully designed. Modern facilities within an alpine designed building. Breathtaking views of Mont Blanc from our balcony. Service couldn’t have been better. The most comfortable sleep of our holiday, which included three different hotels. We didn’t have time to see Saint Gervais les Bains itself because spent the day in Chamonix but seems like a fun town with lots to do.
Stayed in August 2023
Reviewed: 15 August 2023
Katy
United KingdomBeautiful rooms and lovely staff. The pool was not busy and the salon du the was an added bonus.
Stayed in August 2023
Reviewed: 3 August 2023
Michiel
NetherlandsNot really
Excellent and pro active service, great location and nice staff with a service mindset!
Stayed in August 2023
Reviewed: 2 August 2023
Melissa
United KingdomEverything was just perfect
Stayed in July 2023
Reviewed: 14 July 2023
Lisa
IrelandFood options were limited if you are a fussy eater
Every member of staff was excellent- couldn’t do enough for you
Stayed in July 2023
Reviewed: 10 June 2023
Laura
United KingdomNothing , it was fantastic
We travel a lot and stayed at this hotel for one night on the way to Switzerland , we wish we had stayed here a few nights and will be back , the setting is idyllic , the hotel beautiful and charming but the staff are absolutely exceptional! service and attention to detail is exceptional without being invasive , so welcoming - this is the gold standard of how a hotel should be run ! In house bakery /cafe was also handy to pack a bite to eat for picnics on hikes or enroute ! Thank you
Stayed in June 2023
Reviewed: 11 January 2023
William
United Kingdom- Absolutely amazing service all around, the staff is very helpful, polite and friendly, from reception to spa, restaurants etc. Because of the lack of snow in the nearby slopes, the hotel offered to transfer us free of charge to a 20 min drive ski station with better snow to make sure we can enjoy our holidays (for the entire duration of our stay). The concierges were extremely helpful and catered to our every needs with great professionalism, big shout out to Charlotte and Thibaud and the manager of the hotel Mr Bastiat. - The hotel is is very tastefully decorated and the quality of all the material and finish are absolutely top notch, bonus for the Bluetooth speakers in the room and bathroom's ceiling. - Great spa with views on the Dome des Miages from the pool and jacuzzy - Surrounding is beautiful, and the concierges will gladly advise you on things to do, from hiking to food.
Stayed in January 2023
Reviewed: 3 January 2023
Kira
United StatesThere is nothing we didn’t like.
The private chalet is one of the best we’ve stayed in. It is a wonderful house with everything you could need and in a great location in Chamonix. The views are breathtaking.
Stayed in December 2022
Reviewed: 31 July 2022
Shahzad
FranceGastronomic restaurant and nearby restaurants often fully booked, but then we also left our dinner reservations to the last minute. There is a small mini-market near the hotel for essentials, which came in very handy.
This hotel is world-class. The quality of the fittings is extremely high and the staff are very attentive. They really want you to enjoy your stay in their hotel and the surrounding region. Our children loved their "mezzanine" floor, in the family room, which is ideal for husband/wife + 2 kids. It is a boutique hotel so only a small number of bedrooms (seventeen, I believe) which means that everything is close by. Lovely boulangerie on the ground floor, excellent pool, spa, sauna, hammam on the 1st floor. Across the road (20 metres walk) a very nice European cuisine restaurant. Incredible Japanese style toilet and integrated TV in the master bed footrest. Real attention to detail has been paid to this hotel.
Stayed in July 2022
Reviewed: 31 July 2022
Nigel
NetherlandsEverything was absolutely amazing!
Stayed in July 2022
Reviewed: 16 July 2022
James
United KingdomOften difficult to get a drink at the bar
Excellent room on the return trip Beautifully furnished Very friendly staff Was impressed with their other restaurant and friendly staff Beautiful room upstairs in other restaurant
Stayed in June 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content