12 rue de la Gare, 74000 Annecy, France
#18 of 42 hotels in Annecy
Guests' ChoiceBased on 525 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
9.5
Facilities
8.1
Staff
9.1
Value for money
8.1
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2023
Patricia
United KingdomUnfortunately there were a number of people living on the street close to the hotel resulting in noise at night (so couldn’t have the window open during a very hot few days) and the smell was urine was intense.
The hotel was basic and as expected. The location was convenient for walking around Annecy.
Stayed in June 2023
Reviewed: 12 June 2023
Stephen
Canadan/a
clean great location
Stayed in June 2023
Reviewed: 12 June 2023
Elden
United StatesAir conditioning didn’t work at all…. 85° and guests shouldn’t have to hope that the hotel central air-conditioning actually works…
conveniently located…  Staff was very friendly and helpful.
Stayed in June 2023
Reviewed: 12 June 2023
Anne
FranceImmediate surroundings : smelled of pee at times. Not the hotel's fault however
Location : central, right next to water canal and market and main restaurants Staff was very kind and welcoming Bed
Stayed in June 2023
Reviewed: 11 June 2023
Karen
United Statescould have used a box of tissues in the room and an extra garbage can in the bedroom as well as the bathroom. Air conditioning didn’t cool off the room very well as the air conditioner was closer to the bathroom than the bedroom.
Very convenient location and an excellent breakfast. comfortable bed and room. Close enough to the train station to easily walk to the hotel.
Stayed in June 2023
Reviewed: 11 June 2023
David
United KingdomEntrance area outside a bit scruffy and dirty.
Location to the railway station, and the town centre. The staff were extremely polite and helpful, especially Juline Thomas who was on the front desk when we arrived. When our reservation was wrong through no fault of the hotel she managed to find the only available room in a nearby hotel, and organised a taxi to get us there. Without her kindness we would have had a real problem. Thank you Juline
Stayed in June 2023
Reviewed: 8 June 2023
Kevin
United Kingdomgreat location
Stayed in June 2023
Reviewed: 8 June 2023
Bronwyn
AustraliaThe rooms could be updated a bit and even thought it’s not a standard Ibis offering, a small fridge would be great.
The location was convenient and the staff were very excellent with reception team available 24/7. The staff were really helpful and knowledgeable. It was good budget friendly accommodation.
Stayed in June 2023
Reviewed: 1 June 2023
Marc
CanadaAdditional pillows could be useful
Stayed in May 2023
Reviewed: 31 May 2023
Lorraine
AustraliaGenerated reply to same things we found inadequate. There was only one towel no hand towel . Reception gave us more towels after our inquiry and said they don’t do hand towels. Paper cups for tea or coffee. No fridge. Smallish room. Certainly not value for money.
Five minute walk from railway and a couple of minutes to restaurants.
Stayed in May 2023
Reviewed: 25 May 2023
Stephen
United KingdomThe lady on reception was great, she met us with a big smile, she was very helpful and accommodating.
Stayed in February 2023
Reviewed: 18 May 2023
Nevine
EgyptThere was nothing that i Didn't like yet there were Weakness yet NOT a deal breaker • No trash pin in the room only in the bathroom • No Kleenex in the room only toilet paper • The cups are small paper disposable • No small hand/ face towels (they don't carry them in the hotel) • 1 Outlet next to bed on one side and nothing on the other side • Although we had a nice view of the creek, homeless people were living/ sleeping under our window so lots of noise early morning 6- 7 am and late evening. • No vanity area • No minibar in the room or a safe.
Positive • Location is perfect (6 min from station, and on the edge of the old town ) • Helpful welcoming staff (recommendation for restaurants, using the hotel fridge, plugs for the phone charger..etc) • Clean small room, just suitable for 2 people , yet with enough place for luggages
Stayed in May 2023
Reviewed: 13 May 2023
Man
Hong KongThe staff are very helpful and they recommend us a good restaurant. The food are delicious.
Stayed in May 2023
Reviewed: 9 May 2023
Helene
United KingdomBreakfast tea and sachets of milk in the room. There was just herbal tea.
Fab location, really friendly staff and great value for money
Stayed in May 2023
Reviewed: 3 May 2023
Nantaporn
Thailandnone
staffs, great location, around the hotel, and services.
Stayed in May 2023
Reviewed: 3 May 2023
Felix
AustraliaRoom was a little small, it looked bigger in the photos.
Very central location. Really easy to reach places on foot. Very clean room.
Stayed in February 2023
Reviewed: 6 April 2023
Teija
FinlandSmall room with thin walls.
Nice location in the old town. View to the canal. Friendly staff. Nice basic breakfast.
Stayed in April 2023
Reviewed: 31 March 2023
Jina
South KoreaClose to old town, easy to find
Stayed in March 2023
Reviewed: 30 March 2023
Anthony
MaltaRoom was rather small especially for a business trip during which I had to conduct online meetings and sort out paperwork. Even simply a larger desk area would have been much better.
Staff were exceptionally friendly and helpful. Place was very clean.
Stayed in March 2023
Reviewed: 28 March 2023
Alan
United KingdomNothing particularly bothered me
Location.
Stayed in March 2023
Reviewed: 25 March 2023
Alan
United Kingdomlocation
Stayed in February 2023
Reviewed: 17 March 2023
Cathy
United KingdomRoom a bit small. Breakfast could have had more choice.
Great Location
Stayed in March 2023
Reviewed: 15 March 2023
Andie
United Kingdomroom a tiny bit snug but adequate!
great location, really convenient for everything. lovely staff, good breakfast
Stayed in March 2023
Reviewed: 10 March 2023
Pk30
United KingdomShower gel 😌 had a massive allergic reaction.
Great location. The reception staff were very helpful. David behind the bar was busy doing everything preparing and serving food as well as drinks but was still very attentive and pleasant towards the guest. Great guy!
Stayed in February 2023
Reviewed: 23 February 2023
Rosalie
United KingdomMy second stay here so I knew what I would be staying in. The hotel is located brilliantly for train/ coach arrivals and the proximity to the town for bars and restaurants. The staff are what make this hotel exceptional - thay are all friendly, helpful and knowledgeable. I would not hesitate to book again for my next trip to beautiful Annecy.
Stayed in February 2023
Bourg-Saint-Pierre, Switzerland
Cochin, India
Caorle, Italy
Cameron Highlands, Malaysia
Harbour Island, Bahamas
Tuscaloosa, USA
Minervino di Lecce, Italy
Trancoso, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content