Nothing, it was great.

A beautiful hotel with great views from the terrace, as well as a beautiful pool area. We were upgraded for free from a standard room to a junior suite overlooking the Basilica and the room was amazing; very spacious and with a huge bed, shower and bath in the bathroom and plenty of storage space. Plus the staff were very helpful, friendly and accommodating. The best place to stay in the old city.

Stayed in June 2024

Parking shuttle service and laggage porter service were a bit discoordinated, we lost some time aiming to take off to our onward trip

Terrace, pool, friendly staff, bar open till midnight

Stayed in June 2024

Average service - waited a long time to be checked in and for our bags to arrive in our room

Amazing location and a beautiful hotel

Stayed in June 2024

Amazing medieval style boutique hotel Endlessly friendly staff Amazing room

Stayed in June 2024

What a beautiful surrounding. Excellent staff, stunning room, great dinner restaurant. Only negative was we only stayed 1 night!

Stayed in May 2024

Lovely hotel, lovely staff! We had the most special 30th anniversary celebration there.

Stayed in May 2024

Perfect on every level.

Stayed in April 2024

Bath slippery- needs a handrail. Awful hairdryer!

Great location, service, breakfast. Staff helpful and friendly

Stayed in May 2024

No air conditioning!! Staff was working hard but needs additional personnel to support such a large property.

Location!

Stayed in April 2024

Bathroom was out dated.

The staff were extremely friendly and helpful. The hotel has the perfect location. It's an old hotel and has its unique character. Our room had an amazing view. It was a great experience to stay here.

Stayed in April 2024

breakfast

Stayed in April 2024

Another outlet or two for charging electronics would be helpful. We would have liked to have another day to explore with the hope of better weather.

The hotel is perfectly situated inside the walls of La Cite, a short walk from all the highlights. The pick-up from the communal hotels parking lot below the city walls was very convenient. The welcome at the hotel was very warm. We were offered a delightful beverage while sitting in the salon to check in. The hotel upgraded us to a room with a lovely view, very comfortable in size. The bathroom was adequate with nice amenities. There were a few steps up and down to get to the elevator but nothing we could not handle. We dined in the one star Michelin restaurant inside the hotel - La Barbacane. The food and service were excellent and given the bad weather it was an especially good choice to dine at the hotel. Breakfast is served in the same restaurant with a wide choice of buffet items and foods cooked to your request.

Stayed in April 2024

Generally service good but a couple of occasions service lacked but no big deal.

Location

Stayed in April 2024

The bed was a little hard

The location was perfect and the staff were amazing

Stayed in March 2024

Everything was great. Francis at reception was especially helpful.

Stayed in March 2024

I liked everything about this hotel

Beautifully decorated and lovely feeling

Stayed in December 2023

Nothing!

View from our terrace was great. Room size was nice. It was very clean. The porter picked us up with our luggage at the car parking and gave us lots of great info about the village with enthusiasm. He loves the village, and he was awesome. Bartender made a wine blend for me, and it was wonderful.

Stayed in January 2024

It was extremely well located in a beautiful historical building, and it was very comfortable and nice. Quite an experience!

Stayed in January 2024

Honestly there was nothing we could fault.

Reason for staying was location , 50 th wedding anniversary and new year , cannot fault anything , staff were excellent ,our meal on 29 th and New Year’s Eve were faultless , staff in dining hall for all meals were excellent.

Stayed in January 2024

Nothing to complain about at all

From arrival the guest experience was exceptional. We were celebrating our anniversary and intend ti return every year. The room was the ultimate upgrade to a luxurious suite and the meal at the barbican restaurant was very special we enjoyed the truffle menu.

Stayed in December 2023

Magical

Stayed in December 2023

Bath tap fell off Overhead shower difficult to operate

Pretty much everything

Stayed in December 2023

The location commands premium prices as you might expect. The dinner was a bit steep. But since it was a special occasion, it was all worth it!

The location is unique and unbeatable. Although right in the center of the castle, it has got ample private terraces and gardens with spectacular views. The room was very comfortable and spacious, the service at high level very much in line with what is a true 5-star hotel. It was my birthday and it was a very nice touch to get a personal card with a complimentary bottle of Champagne

Stayed in December 2023

Excellent service, unique and beautiful setting in the walled city. Fantastic Michelin star restaurant.

Stayed in November 2023