Extremely rude employee at the reception desk. We asked for blanket since our suite’s pull out sofa did not have one. The employee who we assume was a manager insisted there was one and said she will show us. She was so argumentative over a blanket in stating the hotel didn’t have anymore. Really? A hotel with no more blankets? After this insane back and forth, a very nice gentleman went and brought a freshly wrapped blanket to us. This was a spirited exchange over a blanket request. Each time we saw this manager she would exchange obvious looks with her coworkers in our direction. It was so disappointing to see the unprofessional approach in handling an issue. The other hotel staff were so professional and polite.

Perfect location for walking to Old Town and downs town shops and restaurants.

Stayed in June 2024

Bathroom was a bit dated.

Lovely welcome from hotel staff I was upgraded to a lovely room, it was clean, had tea and coffee, comfy beds and air-conditioning, English TV for the teenager. Bathroom was a tad tired but the bath helped. Breakfast was great. A few hot options, good juice and various cold options. This hotel is in a fab location on a classy street less than 10 mins to the promenade, a few mins from a tram stop to/from the airport and the main shopping street 10/15 mins to the old town.

Stayed in June 2024

Needs some updates

Awesome staff and the location

Stayed in May 2024

Only a couple of electrical points worked

Fantastic location. Helpful staff - especially restaurant.

Stayed in May 2024

N/a

Great location, we had the suite and was a great size

Stayed in May 2024

Very noisy air conditioning in the room, we didnt have slippers in the room , and mini bar was empty

location, caffe in front , comfortable bed

Stayed in May 2024

Was no solarium as advertised

Stayed in April 2024

Nothing

Great location. Central location.

Stayed in May 2024

good experience and I will stay again in this hotel

Stayed in April 2024

There was nothing I didn't like!

The location was excellent - right in the centre of city. The beds were very comfortable and room was nice. The staff were very helpful also.

Stayed in May 2024

Very clean with friendly and efficient staff. Perfect location. Walking distance to beach, main train station and the tram. Very easy to get to from airport by tram. Nice bar. I didn't eat here but very close to cafes and restaurants

Stayed in April 2024

Coffee at breakfast

Staff were really helpful and friendly. Location was excellent. Breakfast was good

Stayed in April 2024

Close to road Noise could be heard at night

Great location Clean Secure Amazing breakfast

Stayed in April 2024

Bed

Location

Stayed in April 2024

We got back to the hotel 1 night @1030 and the bar was already closed.

Staff were very friendly and helpful and professional throughout our stay

Stayed in March 2024

clean and near to shops

Stayed in February 2024

Difference in size of the meal in the restaurant between tourist and local guests

Location Breakfast

Stayed in March 2024

The bathrooms really need a revamp, they are so tired and worn. Clean but looked grubby due to broken tiles etc… Also didn’t like the way the shampoo and shower gel were attached to the wall. I soaked all the towels and bathroom floor trying to stretch to them. Not many healthy options available at breakfast if you didn’t like yoghurt and muesli or tepid scrambled eggs. Staff not very helpful at breakfast.

The staff were very friendly, check-in and out was so easy. I really loved that they allowed us to check-in at 11am as the rooms were ready, without any hesitation. Location was brilliant. Easily accessible to local transport, less than a 10 min walk to Promenade des Anglais and 5 mins to great restaurants.

Stayed in February 2024

The bathroom was dated and room could do with English channels or smart tv option for winding down after day out.

Handy location, nice building and comfy beds. Lovely staff.

Stayed in February 2024

Not enough light in the room, and smell of the towels

Location, surounding, cleanliness overall, good breakfast and delicious dinner options

Stayed in February 2024

I use a stick, and as there was no slip mat provided in the bath I could not risk standing in a slippery bath for a shower or sitting in the bath. When I asked for a mat, the reply was not at all satisfactory. We have never been asked for one, was the answer. Well, it is about time you provided them for any one who is disabled in any way and does not want to risk falling, and your hotel being sued. The stopper in the sink also did not close properly.

Location, breakfast, staff

Stayed in January 2024

Room is getting worn down and dated. Really needs a refresh. Very dark with insufficient and bad lighting. Bath tub is huge, but there is no shower. Just a shower attachment that you can use to rinse off. Very strange and inconvenient.

Really good location. Near Old Town, beach, tram, train station, shops, and restaurants, but far enough away from the crowds. Had a top floor suite with a nice balcony and great view. Front desk personnel were very friendly and helpful.

Stayed in January 2024

In the bathroom of room 503 dried excrement on back of wall by toilet. Been there a while !!

Location perfect, staff excellent

Stayed in January 2024

The furniture was not as new as I expected, but very clean.

Nice location close to the sea and also close to the old town. Large rooms, very nice personnel, tasty breakfast. 50 m from the tram, easy to get acces to airport or other places to visit around.

Stayed in December 2023