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  5. Reviews of Holiday Inn Express Marseille Saint Charles, an IHG Hotel

Reviews of Holiday Inn Express Marseille Saint Charles, an IHG Hotel 3 stars

15 Boulevard Maurice Bourdet, 13001 Marseille, France

#48 of 116 hotels in Marseille

Guests' Choice

Review score

Based on 1139 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 19 September 2024

    8.0
    Overall enjoyed the stay with clean and spacious room.
    • Leisure trip
    • Couple
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Parking is a bit inconvenient. Breakfast is cold.

    Room is clean and spacious. Location is good. Hôtel provides breakfast.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Great Location for St Charles Train Station
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Shower was not great, carpets look a bit tired but everything was very clean

    Location was wonderful. Breakfast was very good. Bed was very very comfortable 😌

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Saw a cokroach on the wall in luggage storage.

    Comfortable bed. Good breakfast. Good location.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Nice
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed and Courtyard View
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately breakfast wasn’t as nice as we hoped.

    Large room and walking distance to railway station.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    the shower stuff tube and handles were old, and it spoiled the entire good appreciation of the room

    I liked that there was a kettle for tea or coffee in the room, the bed was very comfortable; big choice at breakfast, and a closeness to the railway station - a positive point.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    7.0
    Overall good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Perhaps offer a little more selection for an evening snack as the weather was terrible however we did manage to get out

    We had to leave early so no time for breakfast . However reception lady was extremely helpful in recommending a nearby local restaurant Escalier for evening meal

    Stayed in September 2024

  • Reviewed: 4 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Single Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Some information wasnt clear - e.g. how to make lifts work. But staff were helpful when asked. Lighting in room was problematic.

    All was clean, convenient & comfortable. Good breakfast included.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Wonderful stay!

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Good for a short stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast area and bathroom in the reception needs a update, and a better cleaning routine.

    Location was good, next to the train station. Good for a 2 night stay.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    9.0
    Clean comfortable hotel ideally situated opposite the station
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There is no restaurant serving evening meals . As a lone female traveller I woukd gave preferred an on site restaurant. I knew there wasn't a restaurant on booking but the situation was the overriding factor in booking this hotel

    Located opposite the ststion which was my main reason for choosing it. Room clean and comfy Staff very helpful.

    Stayed in August 2024

  • Reviewed: 30 August 2024

    9.0
    Nice place to stay especially if you arrive by train.
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was fine. Really nothing to complain about other than there was a back up to checkin.

    Clean, good location, provided breakfast. Right across from the train station which was very convenient.

    Stayed in August 2024

  • Reviewed: 20 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights

    Since the hotel is in a pretty central area, it is quite noisy. You can hear honks, people etc even at night.

    The hotel is pretty close to Saint Charles stop and so it is easily accessible by public transport. It takes ~25 mins to walk to the old port which was also pretty useful for us. The staff were pretty helpful whenever we needed something, they even provided a detailed list of beaches that we can visit so kudos to all!

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    ....
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights

    Small Bathroom and breakfast plates/cups were in limited supply.

    Super great location to train station for transport. Closeness to grocery and restaurants!

    Stayed in August 2024

  • Reviewed: 17 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was tasty, but they ran out of everything very fast. It was a bit stressful and chaotic to get plates/bowls/silverware etc

    Great location, very clean, friendly staff, and the airco was very nice in the heat it the Marseille summer.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent location beside train station

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Easy access to train station. Breakfast in the morning was good. Great to have access to cold water and ice in the lobby.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    8.0
    Nice room, very convenient location, helpful, friendly staff, great free breakfast.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    The bar isn't really a bar, it is the reception desk and receptionists double up as bar staff. The bar was not well stocked. On the second night it didn't even have cans of beer.

    VERY easy to find and to park the car in underground car park, which had plenty of spaces. Room just what we expected, given it is a chain. It was super clean, very comfortable, nice view and we were glad we upgraded to have the sofa (sofa bed) to sit on and relax. Breakfast was really good and included in the price. The terrace off the breakfast area/reception was a bonus to sit out in the fresh air. The metro was literally just across the road and took us directly to where we wanted to go to see the Old Port. Very convenient for a few days in Marseilles. Would stay there again. All the staff were exceptionally friendly and helpful.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    7.0
    Marseille is amazing city
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed and Courtyard View
    • Stayed 2 nights
    • Submitted via mobile

    cramped and dirty room requiring renovation The some is need for bathroom.

    Good location and possibility to get parking place

    Stayed in July 2024

  • Reviewed: 24 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I like the location and recepcionists

    Stayed in July 2024

  • Reviewed: 24 July 2024

    8.0
    Very nice hotel, for the teavelers, despite a 3stars is very comfortable in all sense.
    • Business trip
    • Solo traveller
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    In some rooms the door and lavatory looks very used, door handle are falling, and toilet flash button in such a stare scary to press to do not break.

    The location of the hotel is really perfect, just cross the street from Train station. Girls on reception are very nice and kind, always ready to assist with queries. Noice insulation is very good, despite location close to station no single noice been distracting.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    9.0
    Convenience and comfortable
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn't find any decent restaurants close by. Woken at 11.45pm with the fire alarm going off and had to evacuate. Not an emergency, just caused by someone smoking in their room apparently.

    Good breakfast, friendly and helpful staff. Great location across the road from the railway station

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was an additional mobile bed in my room, although I booked it for 1 person, for myself. That is why the room had even less space than it is supposed — and it is not very big anyway.

    The location was very convenient— just 1 minute from railway station, the stuff was very friendly, and the breakfast is ok (for France).

    Stayed in July 2024

  • Reviewed: 20 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast and location for trains.

    Stayed in July 2024

  • Reviewed: 18 July 2024

    9.0
    Lovely base to explore Provence
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights

    We ended up with quite a long stay of 8 days and a bit more furniture in the room would have helped. At least a suitcase stand and a few more hangers, if not another open cupboard.

    The hotel is opposite the train station and we used it as a base to see Marseille and get the train to other cities in Provence. The staff were kind and helpful. Particularly we experienced some airline problems and had to stay longer than expected and they were very helpful in letting us stay in the same room for 2 extra nights at a reasonable price. The breakfast is fine.

    Stayed in July 2024

Showing 1 – 25

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