The hotel was undergoing renovation so the whole lobby area was very restricted and only a side door could be used. We were not warned of this at any time. The sitting area of the room had no light at all and was dingy. That was silly. The bedroom area had no air conditioning outlet. That was silly, too. It was odd having no electric socket at all for a shaver, hairdryer, toothbrush or anything else in the bathroom. The breakfast room was MUCH too small to accommodate anything like a full hotel. Queuing ages for a coffee machine (two out of three were broken some of the time) was a downer. A big national exhibition was being held in the (eyesore) exhibition centre recently built bang opposite that cut all links to and from the closest bus stop and there were no signs or help in accessing the hotel from that side - involving a walk of over a mile instead of 50 yards if you went the wrong way around. Somebody should have thought of that. We are used to being encouraged in hotels to re-use the towels, but we were also encouraged to have the sheets changed only every 3 days and even that they didn't do until we asked on Day 4. But now they are encouraging you to dispense with chambermaid service altogether! All to 'save the environment'. (My foot!) In my personal view, perhaps this is not the best way to run a 4-star international hotel.

The room was a double size one that was really spacious and loads of storage space The King Size bed was essential for us and most welcome. Although we like a firm mattress, ours would be loved by anybody wanting a really soft mattress. The staff were all absolutely delightful, obliging and helpful. Makes SUCH a difference. The executive lounge was really nice The location of the hotel is terrific and the city's transport system of mainly trams is incredible. Strasbourg is a great place for a visit. Forget the European Parliament, Strasbourg is the perfect and charming gateway to the breathtaking Alsace region, all easily explored from there - with frequent trains that do 125 mph.

Stayed in September 2024

THERE WAS A LOT OF NOISE FROM AN EVENT IN THE HALL DOWNSTAIRS

Stayed in August 2024

The hotel was in renovation, lobby was partly blocked by the renovation works, entrance was through a side door. The A/C didn't seem to work on the corridors, it was kind of hot. The A/C in the room was good.

Stayed in September 2024

There were renovations going on!

Almost everything

Stayed in September 2024

Everything was good. quick check in very efficient staff

Clean & Spacious rooms. we got a free upgrade.

Stayed in August 2024

Clean, close to sight seeing areas, nice staff, parking next to the building for €30-35.

Stayed in June 2024

breakfast options were a little limited. the hotel is not directly in the city center but we had a car so was no problem for us.

room was very clean and there was an extra bed for my child in the room when we arrived, although we did not request it. Staff are friendly and we received a 50% discount on parking because we booked through Booking.com.

Stayed in August 2024

Breakfast items were cold. A new tray of scrambled eggs was bought out and even this was cold.

Very spacious room. Reception staff extremely friendly and helpful. Easy to park and about 25 minute walk into Petite France.

Stayed in August 2024

The smell of stale cigarettes was apparent but hotel is a non-smoking hotel. The restaurant was a little limited including the wine list!

Clean and what you would expect from a Hilton

Stayed in August 2024

The corridors could do with a refurb, other than that I can't fault our stay

Good hotel in a good position near the motorway. Decent evening meal, awesome breakfast, and faultless staff.

Stayed in August 2024

Light by bed had black sticky stuff on it. Brioche stated executive lounge was on top floor with panoramic views but was in lobby.

Large room, comfortable bed, nice views

Stayed in August 2024

Breakfast is huge disappointment, at 9:30 everything was empty, nobody cares about cleaning breakfast room, it was horrible, we asked for refund and we had to eat somewhere else. Generally this hotel is great but have some serious issues with staff, in restaurant you have to wait to be served because waiters talk to each other and doesn't pay attention on you. Room thermostat, no idea beside on and off function how to adjust temperature.

Location is great, rooms are clean and comfortable. Food from restaurant was delicious, instead eating outside it's worth spending some time here too. Reception was really helpful and polite every time we needed something.

Stayed in August 2024

The room size is great with a lovely big bathroom ,including bath and toiletries. There is a minibar in the room and a water cooler on each floor. A carafe and water glasses are provided in the room for this purpose. The beds were very comfortable and large. There is a parking area on site that is pay per day.

Stayed in July 2024

Breakfast was poor, at 8:30 we had just eggs, bacon and some bread, everything else was gone.

Room is nice and clean, staff friendly and helpful, bed is comfortable.

Stayed in July 2024

Price Quality not on Hilton standard Breakfast too simple and limited for a Hilton

Practically located at walking distance from old city center

Stayed in July 2024

Warm in room; airco makes a lot of noise but isn't really cooling

Location, room size

Stayed in July 2024

No hairdryer in room /Toilet flush was a bit dodgy Both issues dealt with

Staff were very friendly and helpful. They were very professional and patient when dealing with a rude guest and they handled a difficult situation very well Good sized room for a city hotel. Food was really good

Stayed in July 2024

very overpriced, old fashined, dated furniture and equipment, very run down. I didn't get a coffe for the room, and at the reception they will book twice the price of the room on your card, as if you want to take away their ugly furniture

spacious and comfortable room

Stayed in June 2024

The housekeeping was not proper. Even the used glasses and water bottles were not replenished. The technicians were not there.

Nice and clean. Rooms were cleanly done.

Stayed in June 2024

Only thing that let it down was a strange buzz in the evening and into the night which became quite loud at bedtime. Very noticeable throughout the second floor.

Straightforward hotel with good facilities and excellent staff.

Stayed in May 2024

Need some maintenance and bathroom deserve better cleaning.

Stayed in May 2024

parking fee

Staff

Stayed in May 2024

The breakfast - all quantity NOT QUALITY!

Size of room and bed

Stayed in April 2024

It was clean

Stayed in April 2024