1 bis rue Cantegril, 31000 Toulouse, France
#28 of 87 hotels in Toulouse
Guests' ChoiceBased on 212 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
9.7
Facilities
8.1
Staff
9.6
Value for money
8.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Benjamin
FranceIt's a really cool hotel with a super friendly staff. The bed was super comfortable. It is in the middle of town and an easy walk to get anywhere. Great food all around as well.
Stayed in September 2024
Reviewed: 18 September 2024
Mark
United KingdomNothing
The breakfast was great and the whole experience super
Stayed in September 2024
Reviewed: 10 September 2024
Genevieve
New ZealandFantastic staff...Vera was amazing & a real asset. Loved the feeling of the whole hotel, quirky & lovely boutique difference. Beautiful "fashion" room Loved the touch of music in the rooms
Stayed in September 2024
Reviewed: 10 September 2024
Aidan
IrelandClean rooms, lovely staff
Stayed in September 2024
Reviewed: 19 August 2024
Jeremy
United KingdomOn the downside, the promised parking turned out to be unavailable and we had to park in public car park making the stay 50% more expensive. There were no communal areas. So a bit cramped.
Nice and quirky.
Stayed in August 2024
Reviewed: 16 August 2024
Patricia
United KingdomThe entrance stair carpet was rather grubby. No water, kettle or coffee machine in the room. No breakfast room.
Great location, friendly staff, good AC, quiet
Stayed in August 2024
Reviewed: 8 August 2024
Faith
United StatesAir Conditioning didn't work very well, we were hot. Too many stairs, no elevator. Had to pay extra for breakfast. The TV was small.
The staff was really nice. Bed was comfortable and shower was a rain shower which was really cool. Great view from the window.
Stayed in August 2024
Reviewed: 5 August 2024
Adam
United KingdomThere's no place to 'hang out' - ie a lounge, waiting area, or bar - which was a shame as it'd be nice to have somewhere other than your room to take a moment from wandering the streets of Toulouse in the heat and cool down!
The staff were amazing and super helpful both for advice and for keeping our bags due to a late flight. The location is brilliant right in the middle of loads of shops and restaurants. Room's were clean and there's a good interesting vibe to the place (lots of 'art' references!)
Stayed in August 2024
Reviewed: 4 July 2024
Rachael
United KingdomBooked parking prior to staying but the space available was far too narrow due to there being a pillar when trying to park in the space and cars parked either side so no room to manoeuvre and I only have a small car, however the friendly staff member gave me directions to the car park which was only a few minutes walk from hotel
Staff really friendly and very helpful. Room was lovely and spacious. Hôtel was done nicely. Close to bars and restaurants
Stayed in June 2024
Reviewed: 3 July 2024
Stephanie
United KingdomIt would have been nice to have a kettle and cups Also shame no room to have breakfast outside of the room
Very nice room Staff were very helpful and made good recommendations for coffee exploring and supper
Stayed in July 2024
Reviewed: 3 July 2024
Sarah
New ZealandBathroom slightly cramped but fine for the location
Fantastic location, super helpful staff, reasonable size room.
Stayed in June 2024
Reviewed: 29 June 2024
Filipe
AustraliaVery central. Staff was very friendly and helpful. Merci!
Stayed in June 2024
Reviewed: 4 June 2024
Sadbh
IrelandI think we got unlucky with our room. It was inward facing , with no natural light coming into the room. You would need to turn the lights on for light which isn’t a nice environment in the morning or during the day. The window of the room faced the reception so when we had the curtains open we could see the receptionist and people checking in. We felt like we had very little privacy. This was a pity. There was sliding door to the bathroom which didn’t close fully and left a gap which added more to our feeling of exposure. I think we would have given a higher rating had we got a different room. There is also no indication in the booking that you would receive this room.
The staff were lovely. The location is biggest positive. The hotel itself is charming. The bed was very comfortable. The air con was perfect. Bathroom very modern.
Stayed in June 2024
Reviewed: 1 June 2024
Vania
AustraliaNot a city for cars but thats not the fault of the hotel.
Staff were excellent. So helpful. Close to shops and restaurants..
Stayed in June 2024
Reviewed: 30 May 2024
Sam
United StatesThe air conditioner barely worked. Fortunately, it wasn't too hot during our visit. Be aware that there is no elevator so if you have mobility problems that could be a problem.
The location of Hotel des Arts is perfect for exploring Toulouse. The room size was adequate . The room was clean and had an updated bathroom with walkin shower. The staff was welcoming and helpful.
Stayed in May 2024
Reviewed: 25 May 2024
Paul
United KingdomNothing. It was fine
Good location
Stayed in May 2024
Reviewed: 12 May 2024
Sara
BelgiumNo shower
Perfect location in heart of city centre
Stayed in May 2024
Reviewed: 2 May 2024
Tracey
FranceV difficult to find if using GPS in car due to works on metro . Many roads blocked etc . Phone reception for directions to hotel . Paying car park available . Better to book .
Central location .
Stayed in April 2024
Reviewed: 25 April 2024
Clive
United KingdomFull of character and excellent location. Staff were very friendly and helpful.
Stayed in March 2024
Reviewed: 27 February 2024
Rania
CanadaWater heater takes a while to heat up and not water pressure by the 4th floor.
Good location and value. Staff was accomodating and friendly
Stayed in January 2024
Reviewed: 30 January 2024
Samantha
FranceAnother great stay, we really enjoy staying here on our escapes to Toulouse, lovely room again.
Stayed in January 2024
Reviewed: 26 January 2024
Caroline
FranceThé décor could do with a little sprucing up in places but our actual room was very good.
The staff were exceptionally friendly and helpful, giving us great recommendations for what to do and also always chatty and smiling. The location was good and close to cafes, shops and also a wonderful donut shop!!
Stayed in January 2024
Reviewed: 16 November 2023
Roger
United KingdomAlthough very clean and well cared for during our stay, the room and hotel itself was looking a little tired. I do think the aftermath of Covid and businesses struggling to catch up lingers. It’s not a chic place maybe, but it was certainly friendly. Few issues with shower, but immediately attended to with concern. I would certainly feel safe there if travelling as a female alone. It was in a wonderful location and Toulouse has much to offer. I’d stay there again
The staff were amazing. They made the stay a delight. They enjoyed our attempts at French, found us excellent places to eat, suggested a day trip to their hometown which was outstanding and explained how easy navigating the transport system was. Never less than engaged and kind. Little home made breakfasts were a treat.
Stayed in November 2023
Reviewed: 5 November 2023
Alemap1959
FranceThe sliding door to the bathroom did not close against the wall and the shower did not fit on the wall, you had to hold it. Small things, other than that nothing to complain about!
The location was perfect, not too far from the station and right in the centre of the city. The room was lovely, the bed was comfortable and the receptionist was very friendly and helpful..
Stayed in November 2023
Moon Township, USA
Istanbul, Turkey
Brawley, USA
Manila, Philippines
Nevada City, USA
Kościelisko, Poland
Pisa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content