reception staff wwere not helpful. Some came across rude

Everything was great - good selection of breakfast -

Stayed in August 2024

The service at the bar. Queuing up and for a long time

The lobby and illuminated area and the indoor pool

Stayed in September 2024

N/A

The buffet breakfast and dinner was great, our room was comfortable, the bar & foyer area was mesmerising!

Stayed in September 2024

The space for the kids to play outside was not great...

The rooms are exactly like the pictures! All very clean and beautiful...the Disney dream started there already...The breakfast was amazing, we had the perfect meal before going to the park.

Stayed in September 2024

The bus collection from Disney at the end of the night was disgraceful. Their needed to be way more buses ready to collect people after the final show. This happens everyday so I can’t understand how this was so bad. It may not be in the hotel’s control, but it was disgusting with the lack of buses and then the overcrowding to get back. My kids were nearly crushed.

Stayed in September 2024

Needs some more transfer buses to Disney.

Nice hotel for the kids. Comfortable and close to Disney.

Stayed in September 2024

The buffet breakfast was not nice. Absolute mayhem and mess with the amount of people pushing and rushing to eat before going into Disneyland. ALSO, there needs to be more food options in between restaurant opening times. Just a small kiosk with ready made snacks (even chips) would be great. When the restaurants are closed there is nothing to eat! Terrible when you have kids. BYO snacks.

Great location. The vibe of the hotel is very Disney and magical - great for young families. The rooms are good if you are a family of 5-6 with interconnecting options.

Stayed in July 2024

Dinner buffet I consider it was a bit overpriced for the choices and only one drink included on the price, I definetely prefer to have dinner around disney village for half the price.

Very nice and helpful staff, breakfast was excellent. Perfecto to travel with kids.

Stayed in September 2024

The food, it was terrible!

The bar area with the changing scenes

Stayed in September 2024

I personally did not like the cooked breakfast options but that's personal taste and I did enjoy the cereals fruit and croissants offered. We had a lovely evening meal one night at the hotel and again staff were really helpful with our language barrier and accommodating with our son who does not eat savoury food.

We felt welcomed by the reception staff from arrival the staff were helpful and kind as we are English we could not speak French and the staff spoke clearly to us and shown us where we could put our luggage whilst waiting for our room to be ready as we did arrive early. We originally booked at a eurocamp which was awful and why we made a late booking into the Grand Magic Hotel for the week, whilst over in France and wanting to visit Disneyland we were looking for a hotel as close to Disney as we could afford. We had arranged transfers from eurocamp back to airport with the French taxi company and we found it a struggle due to the language barrier to change our arrangements needing to inform the taxi driver we changed to the Grand Magic for pick up after our holiday so the hotel staff called them and translated back in English for us that the taxi had been changed and we felt reassured and transfers went smoothly. The hotel was lovely in itself we were amazed by the lighting changes in the restaurant and bar room the modern decor throughout was inviting and child friendly especially within our family room we booked. The views sitting outside in the hotel garden were beautiful and the food was nice. We also loved having a private swimming pool that was only shared with other hotel guests that was a really enjoyable bonus!

Stayed in September 2024

The transfer bus was a little shambolic we just managed to squeeze in on the journey from the hotel to the Disney park, this was about 10.00am so after the rush, the return trip at around 4pm was not so good as there was not enough room to get on the bus which meant a wait of about half an hour for the bus to around its route and back to the park, it is shared with another hotel so makes 2 stops.

A clean well presented room, had the usual tea and coffee facilities and a fridge of good size. There was plenty of choice for the breakfast, overall good for the short time we were there, the swimming pool looked good but did not have time to try it.

Stayed in September 2024

It now charges €17 a night for parking, whereas when we have stayed there on other occasions, and it was the Magic Circus hotel, parking was free

Location, and ease of travel to Disney with the free shuttle bus

Stayed in September 2024

It was not clear what drinks were included in the evening dinner meal plan, and I was disappointed not to choose which wine to have. Not many options for the baby for breakfast, loads of fruit available in the evening but not much on offer in the morning.

Absolutely stunning decor in the entrance and bar area, the lights/projections were magical. All staff were very super helpful and friendly, which I appreciated travelling on my own with my baby. Very close to the Disney parks - in fact, we walked there in one occasion , however free shuttles were excellent. Really enjoyed the buffet dinner options.

Stayed in September 2024

It was very busy! I would recommend getting to breakfast early, although as it was for families going to Disney everyone probably goes early.

The breakfast was excellent, there was a large variety of buffet items, both hot and cold, and you could have as much as you liked and as much coffee and juice. The staff were very helpful. The shuttle service means it was like staying on the park but it’s a lot cheaper. They let us have a room for 6 whereas Disney hotels wanted us to pay for two rooms.

Stayed in September 2024

The hotel looks dated and the bed was uncomfortable as it sunk a little in the middle.

Location, near disney parks, village and train station. The free shuttle service was a great feature.

Stayed in August 2024

Could have been more entertaining for kids specially as a majority of the visitors are kids. Nothing exciting for them in rooms , not even kids channels on TV. Rooms are much smaller than it appears in pics. Good variety of breakfast foods but same everyday. Sausages were awful.

Location and shuttle service , interior

Stayed in August 2024

The toilets werent updated.There were cracks in the sink and commode. The elevator button was pushed into the socket and it was only repaired after a whole 24 hours after.By which time we had to use the stairs.

Loved the Magical ambience,the dinner buffet was good.Loved the exotic dishes like escargot and mussels along with other cuisines. Rice was also served for breakfast !! The rooms were clean,it was cleaned everyday with the towels changed. Great view. The magical ambience welcoming us with the lights are just mesmerising. We can sit and stare at them all day. The swimming pool was lovely although quite compact. Quite close to the Disneyland and the Euro star station which was brilliant. The staff were friendly and very willing to help.

Stayed in August 2024

Carpet in room very stained, very small pillows on bed, bath badly stained/ burnt

Very close and convenient to Disney parks without being in the middle of them. Excellent shuttle service. Reception and lounge areas stunning, kids loved it

Stayed in August 2024

Swimming pool changing rooms broken or dirty. Dining times ridiculously busy. Basic room.

Location. Reception and bar area.

Stayed in August 2024

We left our kids items there because nobody was willing to retrieve it by the pool. No kids activities though it’s a Disney hotel

Rooms were good Breakfast was great but I wish eggs were fried. Kids had a good time at the pool Wish there were more outdoor areas to relax

Stayed in August 2024

Breakfast was too dry

Interior design

Stayed in August 2024

Some of the staff were not as helpful as we had hoped. The pool on the 1st day was cold but it was advertised as heated. It was also not clear that this was not a fully inclusive package and we only realized this when we tried checking in. Be vary also of the French tax as this is separate to the tax included in the package. The final annoyance was that it was not clear on where to get the shuttle from on our return from Disney to the hotel and as a result we got lost and had to pay 25 EUR for a taxi on our first night.

We liked the location, the regular shuttle buses to Disneyworld. The food was also lovely especially the buffet. The breakfast included rice, which were not used to.

Stayed in August 2024

Food is not the best and could have done with more variety. The bar is expensive, especially when purchasing standard bottles of water at €4.5 each.

Beautiful hotel, lovely rooms. Staff are really polite and helpful. Thank you for making our first time at Disney memorable 💖

Stayed in August 2024

No room service

Stayed in August 2024