6 rue du Cygne, 37000 Tours, France
#4 of 50 hotels in Tours
Guests' ChoiceBased on 246 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.5
Value for money
9.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Steve
IrelandThe stairs was dangerous!
Great experience and beautiful decor. Lovely warm french welcome from the hosts. Stunning design and interiors!
Stayed in May 2024
Reviewed: 24 June 2024
David
United KingdomExcellent
Stayed in May 2024
Reviewed: 23 June 2024
Toni
New ZealandThé 66 steps to the third floor! But we had been warned there was no lift and the owners were helpful with suitcases. But lovely view from the windows.
The interior is charmant - paintings, books, great colour scheme throughout. Smells delicious. Good breakfast for a very reasonable price. Great location, everything within walking distance e g la Gare, the fabulous cathedral.
Stayed in June 2024
Reviewed: 7 June 2024
Stephen
United StatesIf you are handicapped or have difficulty with stairs, realize that this hotel has no lift. The stairs need better lighting to illuminate stair treads.
Great location in center of Tours. Secure bicycle parking in supervised courtyard. Superb staff...very nice! Good room facilities with electric towel warmer.
Stayed in June 2024
Reviewed: 2 June 2024
Elena
United KingdomA charming boutique hotel with quirky yet elegant decor. Staff were friendly and helpful and breakfast was lovely. Perfect location down a charming back street in the centre of the city.
Stayed in May 2024
Reviewed: 31 May 2024
Philippa
United KingdomWe loved everything!
Stayed in May 2024
Reviewed: 28 May 2024
Deirdre
AustraliaA cute boutique hotel in an excellent location with very helpful staff.
Stayed in May 2024
Reviewed: 21 May 2024
Monique
NetherlandsNice cozy hotel in the middle of everything. Loved the colors and the decoration. That really made it special. Also the breakfast was very nice.
Stayed in May 2024
Reviewed: 18 May 2024
Jacqueline
United KingdomSuperb breakfast, welcoming host, all very comfortable, great decor, lovely pool.
Stayed in May 2024
Reviewed: 16 May 2024
Anton
AustriaOnly paper cups for coffee and as toothbrush cups if I remember correctly.
Very well designed rooms and coherent hotel concept. We liked the cat. Comfortable room and bathroom, the room on the small side though. Nice lobby and breakfast room. Good breakfast service. Very supportive staff.
Stayed in May 2024
Reviewed: 15 May 2024
Leon
AustraliaNot all of the windows had curtains or blinds
Stayed in May 2024
Reviewed: 10 May 2024
Elizabeth
JerseyIt’s an old building so sound proofing isn’t perfect, especially when kids run up and down the corridor repeatedly
The unique decor and fantastic location
Stayed in May 2024
Reviewed: 7 May 2024
Lesley
United StatesNothing
Everything! The proprietors were charming, the hotel decor tasteful, and the location was on point. You are steps away from a street with a multitude of restaurant options offering outside seating, a grocery store and Laundromat. The hotel can easily be reached from the train station on foot. I wholeheartedly recommend making the Hotel du Cygne your primary location, and opt to easily day trip to the neighboring Chateaux by train. They also welcome dogs.
Stayed in May 2024
Reviewed: 2 April 2024
Gill
United KingdomThe location was great The hotel decor was very cool The owners were friendly
Stayed in March 2024
Reviewed: 24 December 2023
Jenny
United KingdomCan’t think of anything.
It was very friendly and helpful and we loved the decor.
Stayed in December 2023
Reviewed: 23 December 2023
Aurelie
United KingdomBeautiful place and very welcoming owner
Stayed in December 2023
Reviewed: 12 November 2023
David
United KingdomOnly issue is heavy bags to 3rd floor - lift would have been good.
Great location, very helpful staff and good room facilities.
Stayed in October 2023
Reviewed: 12 November 2023
Dominguez
FranceIts lovingly curated furniture. Attention to detail, The cosy and warm atmosphere. The nice chat with the owner .
Stayed in November 2023
Reviewed: 30 October 2023
Robin
United Statesno elevator and not 24hr open front door, so call ahead if arriving late. Streets are narrow so passenger dropoff/pickup can be a problem and limited street parking may require use of nearby multistory park.
An old hotel with stairs that creak in a good location next to the old town entertainment strip and easy walking to the river. Staff is helpful and volunteers to carry luggage to room in lieu of actual elevator. Had a generous morning breakfast that set us up nicely for the day.
Stayed in September 2023
Reviewed: 10 October 2023
Ruth
SpainWe had a very ample room with air conditioning and they allowed dogs.
Stayed in September 2023
Reviewed: 9 October 2023
Malgorzata
United KingdomThe area didn't feel very welcoming.
Beautiful, historical building and the rooms. Lovely and welcoming staff. Bike storage was a big highlight too!
Stayed in September 2023
Reviewed: 8 October 2023
Louise
AustraliaVery friendly and helpful staff. Hotel was charming and in a good location. We had a lovely stay.
Stayed in September 2023
Reviewed: 6 October 2023
Jude
FranceI can’t think of anything
Right in the centre historique, lots of great eating and drinking options nearby, and the beautiful gardens of the musée des beaux arts. The room was spacious with a window overlooking the street. The bed was very comfortable. The bathroom was small but functional and very clean. Perfect for an overnight stay in the lovely town of Tours.
Stayed in October 2023
Reviewed: 25 September 2023
Louise
IrelandExcellent Decor, staff were friendly and had wonderful English. A nice outdoor space available near the lobby. Comfortable and spacious room.
Stayed in September 2023
Kuala Lumpur, Malaysia
Limone sul Garda, Italy
Forlì, Italy
Marrakech, Morocco
Oetz, Austria
Laško, Slovenia
Glenfarg, UK
Cambridge, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content