Kitchen could be better equipped

Good location, kind stuff

Stayed in September 2024

Fixtures a little run down in general. Dining table plastic topper felt cheap. Bathroom heater didn't work. Central heating control panel display was broken. Toilette exhaust fan fell loose from the wall when control string was pulled. Second bedroom was very small.

Nice ski-chalet setup ten minutes walk to the town centre. Good heating. Mountain views. Staff very professional and pleasant.

Stayed in September 2024

Excellent location for exploring this part of Pyrenees. Personel was very helpfull and explained everything in detail. Swimming pool is small but for relaxing after mountain hike absolutelly sufficient. Rooms were enough spacious and clean.

Stayed in July 2024

Perhaps slightly dated inside but all works well.

Great value small self catering apartment was perfect for using as a base for a couple of days cycling in the Pyrenees. Staff were very friendly and helpful. Lots of parking and very close to town.

Stayed in July 2024

location was good. Short walk to town.

Stayed in April 2024

Shop close too early

Location nice and quiet

Stayed in May 2024

Water in pool is not warm enough. Not enough kitchen utensils.

Location, vibe.

Stayed in May 2024

This property was a ski chalet so bring your own toiletries. Be prepared to clean the apartment after your stay

Access to the surrounding area for hiking and sightseeing and parking.

Stayed in October 2023

Minimal cleaning products supplied for a self catering facility. Had a brush, mop and one cloth for washing but nothing else. Cleaning supplies could be bought from reception or supermarket but for a short stay did not need to buy bulk. We We’re happy to clean ourselves but more cleaning supplies would be useful.

Clean and good facilities. Great location and staff helpful and friendly. Especially liked that you could order bakery goods for the following morning.

Stayed in October 2023

Sofa bed was abit noisey when moving about.

Location, pool, quiet

Stayed in September 2023

I didn't like all the rules about the property and the fact you had to clean it yourself at the end of your stay or pay an extra£50

The accommodation was very practical in a good location The staff were exceptional and the optional breakfast was delicious

Stayed in September 2023

Beds could be better

Excellent location for hiking, cycling and other activities

Stayed in September 2023

Na

Location and value for money

Stayed in August 2023

Having to strip the beds at the end of our stay! Bedroom was a little small, one side of double bed was against the wall. Cleaning kit as an optional extra - why not increase the room rate by 1 Euro per night and supply cleaning materials?

Lovely location and setting, exceptionally friendly and helpful staff, plenty of parking.

Stayed in August 2023

It would be nice to have an inbuilt oven rather than to have to hire one.

Friendly staff. Great little apartment.

Stayed in August 2023

There were no disappointments. The website gives detailed information about the facilities available on the site and in the rooms, and the many photos accurately represented these. WYSIWYG.

The accommodation is basic but excellent value for money for people who are going to be out all day and mainly want somewhere sleep. Cooking and dining facilities in the accommodation are more than adequate. The location near the centre of Luz-Saint-Sauveur is ideal - within a few minutes walking distance of shops, bars and restaurants, and perfectly located for visiting the best sites in the High Pyrenees. Luz must be one of the best locations in the region for anyone wanting a centre from which to go walking, cycling or simply touring the area by car. The small swimming pool on site was a welcome bonus on hot days. The reception staff were excellent - very friendly, helpful and spoke good English. Responses to a couple of email queries in the weeks before we arrived were prompt and thorough.

Stayed in August 2023

We didn’t use the pool but wouldn’t have fancied being one of the sixty allowed at a time! We were only two so we’re very comfortable but it would have been cramped for 5.

Very well thought out accommodation, comfortable beds, very helpful staff, nice little outdoor area, very clean, friendly atmosphere. Sensitively planned to fit in to the environment.

Stayed in August 2023

Very small bedroom compared with the rest of the apartment.

The view was great. The place was quite.

Stayed in June 2023

The pool was much too small for the number of guests it was servicing. Several items in the apartment needed replacement (toaster, coffee machine, garbage can), which the staff took care of immediately. At times, we could not open the windows because other guests were smoking. It would be good to separate smokers and non smokers into different parts of the buildings.

The staff were very friendly and helpful, including the handyman. The location allowed easy access to many good hiking areas. The apartment we rented, the largest size, was comfortable for a family of four. The other guests were respectful and quiet in the evenings.

Stayed in July 2023

The mattress on the single bed was uncomfortable.

Absolutely stunning location for views. The village was less than 10 min walk. We did three walks from the residence. Ideal for cycling and walking.

Stayed in July 2023

The breakfast could be better organized. There was no sponges, washing up liquids, bin bags, shower gel, no tea or coffee, nothing for the first night/morning. The bedrooms are tiny.

There is everything you need, little kitchenette, fridge, kettle, important for a family - separate toilet and bathroom, huge balcony. The Residence is located perfectly, a few minutes walk from the village centre, and is very quiet. Big car park is just in front of it. Was very clean. Location is absolutely beautiful and great start for cyclists to do the famous climbs. We would like to thank the staff for all the kind help they gave us with our extra enquiries )))

Stayed in July 2023

Disappointing that after booking I was notified that the spa and pool facilities were closed for refurbishment. Did receive a voucher for the luz spa but one of us still had to pay.

Great location and lovely apartment. Really friendly and helpful staff.

Stayed in October 2022

You pay the stay but you also have to clean at the end or pay for the cleaning services. I think it's a bit weird, at least in Spain. So maybe it's better to include this fee in the final budget instead claim the customer for clean in his holidays. (I meant, the final clean, of course everybody is responsible of the daily maintenance of the apartment) The water of the spa was quite chill

The apartment was cozy and nice..also you reach the town center in 5 minutes by walk. We have all we need there

Stayed in September 2022

Kitchen is very limited. No cleaning products available. We paid a high price plus the tourist tax per night, and you yet have to clean when you leave (or pay another extra 50€).

Quiet place, the staff was very helpful and servicial.

Stayed in September 2022