5, boulevard Heurteloup, 37000 Tours, France
#15 of 51 hotels in Tours
Guests' ChoiceBased on 250 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.3
Staff
8.8
Value for money
8.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 September 2024
Natasha
KuwaitI found the bathroom layout extremely odd and dated.
The hotel is in a great location, and was really useful for our through trip to Calais from Spain. The staff were all very friendly and helpful. We enjoyed the spa facilities and breakfast, and the beds were super comfortable.
Stayed in August 2024
Reviewed: 16 September 2024
Jean
ThailandRoom furniture
Location.nice spa.good breakfast.nice staff
Stayed in September 2024
Reviewed: 13 September 2024
Andrew
United KingdomHappy with it all except restaurant meals and treatments too expensive. So we didn’t use them at all.
Excellent location plus good parking facility
Stayed in September 2024
Reviewed: 26 August 2024
Kevin
United KingdomParking, it wasn’t clear on booking.com that you had to reserve in advance so after a long journey we had to use public car park a bit away.
Location was very good , staff were helpful and friendly , clean . Enjoyed the Spa after a long car journey . Bar was very nice , old style
Stayed in August 2024
Reviewed: 21 August 2024
Allen
United KingdomThe restuarant was booked for a private event on the night we arrived. Although there was a pool, it was quite industrial. There were two loungers and a very small sitting area. We booked to relax by the pool, but this was impossible, which was a real shame. We messaged the hotel the day before about parking but never got a response. Outside the hotel, you can only park for a couple of hours. We searched for an overnight car park, which was £17 for 24 hours and about 10 minutes' walk away.
The hotel is in a very central location which is fantastic for everything. The room was very "grand" with everything you would need. There was a pool & steam room and a dressing gown was provided Breakfast was lovely, and all of the staff were great
Stayed in August 2024
Reviewed: 19 August 2024
Nicola
United KingdomEverything
Stayed in June 2024
Reviewed: 17 August 2024
Antoniou-mpesi
ChinaIf we had a parking in the hotel. We had to park at a distant parking as the hotel doesn't have enough parking. There are no fridges in the rooms
The breakfast was great but it would be nice if it was not the same every day.
Stayed in August 2024
Reviewed: 7 August 2024
Gordon
United KingdomNo fridge in room. Had to go to bar for ice. Dinner menus limited but lots of alternatives near by.
Great location. parking very useful. Great decor and comfortable rooms. Breakfast is good
Stayed in August 2024
Reviewed: 4 August 2024
Gareth
United KingdomPaper cups for tea and coffee - really!? Pool was smaller than thought and get this, no fridge in the room. I can't remember the last hotel I stayed in with no fridge!!!!
Good location; private parking; nice bar
Stayed in August 2024
Reviewed: 3 August 2024
Joana
United KingdomRoom had toilet separated from bathroom. The toilet area had a sink but no towel rack or soap. No mini fridge in room either which is almost vital when you have a baby (for milk and baby food). Great coffee machine but no kettle (again would’ve been useful with baby for sterilising/cleaning, etc). Impossible to order room service at 8.30pm even though it closed at 9pm.
Super central, clean and good amenities (crib) for babies. Pet friendly too ❤️
Stayed in August 2024
Reviewed: 20 July 2024
Jason
United KingdomThe only annoying part of this stay was the hotel insisting on payment in advance! We were on a-road trip and this was the only hotel that required this, but silly because then on checking out had to pay a small invoice for tourist tax and parking. Surely easier to just do everything in one transaction. This process made using this hotel more time consuming, not what I expected.
Almost everything
Stayed in July 2024
Reviewed: 15 July 2024
Palmer
United KingdomPoor staff numbers and training - mostly inexperienced but pleasant students. Room facilities were pretty good but lacked attention to detail. I.e; a good capsule style coffee maker but insufficient water to use it. Only 4 capsules, of 4 different varieties. 2 teabags - again of obscure varieties. No refrigerator.
For overnight accommodation, it was fine for us - comfortable bed and all basic requirements met - with a few niggling exceptions
Stayed in July 2024
Reviewed: 12 July 2024
Nicola
United KingdomEverything.
Stayed in June 2024
Reviewed: 17 June 2024
Anastasia
Francethe spa was not the best, but it's ok
Good location in the city center and just next to the train station
Stayed in June 2024
Reviewed: 16 June 2024
Vanessa
United KingdomToilet totally separate from the bathroom (across entrance hall) with its own wash basin but no towel or soap. No soap in bathroom either and do had to use shower gel in shower. Staff at breakfast did not man the entrance desk and although at least 3 on duty all were in the kitchen for over 5 minutes so we ended up just sitting at a table and helping ourselves.
Great room and extremely friendly staff on reception.
Stayed in June 2024
Reviewed: 15 June 2024
Catherine
United StatesI thought this facility had laundry and is one of the reasons I booked here. Also the hot tub wasn't hot but had cool water, which was unexpected.
Felt safe in the midst of a college town, roomy and comfortable. Liked the steam room and pool area. Staff is super helpful. Easy to walk to the train station, the office of tourism and many places to eat.
Stayed in June 2024
Reviewed: 11 June 2024
Judith
United KingdomBreakfast
Position
Stayed in May 2024
Reviewed: 4 June 2024
Dale
United KingdomNot much negativity, the only thing for the rooms would be the TV, outdated (not a smart TV, couldn't connect to anything) and pretty small for the room sizes, we checked other rooms too, and it was the same throughout. The hot tub wasn't great, warm temperature and was constantly switching itself off, not sure if this was intended or not, but definitely not something I was expecting. Not the hotel itself, but travelling by bus, you'll need the app or get a day ticket to travel these services. Honestly France is so far behind in travelling, no idea why they dont make everything contactless would be so much easier to travel like London/UK
Room was very spacious and the beds comfortable. Bathroom facilities were impeccable, especially the shower. Pool and sauna were amazing, we spent most evenings in there. Ideal location, close to train station and in the centre of town. The whole town is easy to navigate in general. Great selection of breakfast choices, mostly continental, but there is cooked food buffet style available.
Stayed in May 2024
Reviewed: 28 May 2024
Judith
United KingdomBreakfast could be better
Stayed in May 2024
Reviewed: 18 May 2024
Martin
United KingdomNothing
Position
Stayed in May 2024
Reviewed: 18 May 2024
Katherine
AustraliaWould not recommend planning to sleep on the sofa beds. No bar fridge.
Good hotel near the train station. Kids loved the pool. Stayed in the family room and was very spacious. Had an issue with the room type when we arrived but it was sorted out in a helpful and professional manner. Very good breakfast with good accommodations for gluten free. Would stay again.
Stayed in April 2024
Reviewed: 15 May 2024
A
AustraliaLittle outdated facilities but clean 4 stars hotel
Location, staff
Stayed in May 2024
Reviewed: 13 May 2024
Radovana
Czech RepublicFor a 4 star hotel very avarage breakfast
Nice, comfortable ,spacious room, well equipt
Stayed in May 2024
Reviewed: 29 April 2024
Richard
United KingdomLate check in - planned for 3pm, didn't get keys until 4.10pm
Staff very helpful with finding us a restaurant for the evening
Stayed in April 2024
Oaxaca City, Mexico
Oberfell, Germany
Bruges, Belgium
Zell an der Mosel, Germany
Moreiras Grandes, Portugal
Haarlem, Netherlands
Zell am See, Austria
Ramsau im Zillertal, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content