The room was a little dark. More lighting would be helpful.

Stayed in September 2024

They can work to improve the balconies!

The location was fantastic, the hotel, we loved the spa also and the food!

Stayed in August 2024

Overall, it was really good, but it would have been better if there was a fridge in the room.

Close to the train station. The room was spacious and warm, the bed was comfortable, and I liked that the room had a separate bathroom and toilet. I also liked the view of the nature from the terrace. It was nice to have access to the spa.

Stayed in September 2024

excellent location, just next to the train station. good facilities availability of parking near by and within the facilities great restauant options available

Stayed in September 2024

The hotel was great for our short few-day stay. The whole family enjoyed it. I liked the welcome happy hour with complimentary drinks. The pool area was great. Very comfortable stay.

Stayed in August 2024

The trees in the breakfast area - why??? Just in the way.

Location. Very comfortable and quiet.

Stayed in August 2024

No aircon in the rooms for hot days

Room size good and facilities good

Stayed in September 2024

Sure wish they had AC!

breakfast was an add-on, but coffee was complimentary.

Stayed in July 2024

My only concern was the lighting situation in my second room RM. 145 across from the main building. There is very little bright light from any overhead lighting in the bedroom area. Small problem during an exceptional stay

The hotel was an exceptional surprise as there were many previous reviews about renovation and construction noise and confusion. There were no outstanding renovations taking place anywhere that I saw. The two different rooms I had were both very generous in size, well appointed, nice bathrooms, and good space provided. Breakfast was fantastic and catered to a variety of travellers, all food was well prepared, adequate, well replenished, staff were excellent and helpful everywhere. Overall an great hotel, perfectly located next to the train station and the main pedestrian street into the city centre. Spa was an extra added treat as well.

Stayed in August 2024

It wil be better if there is a writing desk in the room.

I like the spa facilities.

Stayed in August 2024

Lovely spa & nice large room. Easy access to the centre of Chamonix. Breakfast was also superb.

Stayed in August 2024

Our floor was nice but it looked like some others could use some updates

The location was great.

Stayed in July 2024

The rooms were just fine, actually not a highlight at all unfortunately. The lighting in the room wasn't good, option was just all or nothing at night, but the biggest issue was that there was no air conditioning - it got so hot we found it very hard to sleep. Also despite quite a nice bathroom, with a walk in shower, the water pressure in the shower was really bad. The views of the mountains in general are great, and the balconies are pretty big, however be warned with the shapes of the balconies and their roofs that almost all on south east side are blocked from actually seeing Mont Blanc, the staff kindly gave us a room 'with a view' on 'the mont blanc side' as they said, but you'd be hard pushed leaning over the edge of the balcony to actually catch a sliver of the iconic mountain, you need to be on the south west side to have a view of it, if that's what you're looking for. Parking is expensive at €30/day, it's actually €10/day cheaper to make use the car park right next to the hotel, which isn't affiliated, although note you'll have to move you car out and back in every 24hrs, easy to do though.

The staff were lovely. Breakfast was good, the outdoor area is such a tranquil spot to have a morning coffee, looking up at a glacier. The spa, which seems very new, was also lovely although we didn't try the sauna, just the pool and outdoor area. Nice bathrobes are provided in your room, but no slippers. The location for Chamonix (at least in the summer) is fantastic, the hotel is really central, right next to the train station, with shops, bars and restaurants on the doorstep, and just a short walk to the middle of the town. There is a car park right next to the hotel too.

Stayed in August 2024

Nothing. Far better than many of the negative reviews make the hotel sound bad

Centrally located right beside the train station Great helpful staff Excellent choices for breakfast

Stayed in August 2024

You should ask your guests if they want breakfast for their entire stay when they check-in. Better service. AC not included

Good location , good breakfast and good SPA

Stayed in August 2024

We expected amenities suitable for a 4 star hotel - we've been here when the hotel was owned by Mercure - , but the reality was disappointing: no fridge in the room, no table and chairs in the room, no suitable amenities in the bathroom, only partial cleaning of the bathroom. We were 5 nights in the hotel but the towels were not changed. The breakfast price for a 13 years child was 40 Euro, which is the highest I've seen. No host discounts card was available.

The hotel is well placed, closed to the center and transport means. We liked the room and lobby decoration.

Stayed in August 2024

No airconditioning while it was 30 degrees outside. Loud concert across the street so we kept windows and balcony doors closed. Fan provided after requesting it at the reception. Very low carpark in the underground garage (not usable for Small SUV with skibox on the roof) so public parking is required. Breakfast ok, but no vegetables or other healthy options (lots of sugary stuff and a single yoghurt with fruit option).

Nice location, excellent swimming pool with outdoor sauna, hot tub and indoor hamam. Across the street but bathrobes are provided (no slippers by the way!). 1 minute from the SNCF trainstation, 2 minutes from the city center and Montenvers station. 5 minute walk from the Téléphérique to the Aiquille du midi. Rather small room, but with a balcony.

Stayed in August 2024

The rooms are small and have minimal conveniences, not even a minibar. Balconies are useless: no table, no chairs, no rack to dry towels used at the pool. For a 4 star hotel to have only very basic things such as soap/shampoo and towels is not right. I would rate this hotel at 3 stars but the little pool and a sauna with services elevate their quality.

Location, staff, hall, pool.

Stayed in August 2024

Had to change rooms when I extended my stay from 2nights to 5. Stayed in a lovely room the first night which made us want to extend. Went from having a lovely room with a great view to one with no view facing a parking lot and another hotel. Asked to move rooms 10min after moving and was told no, yet the hotel wasn’t full? Just a bit frustrating. New room had no chairs on the balcony and lights around the tv didn’t work so room in the evening was really dark. Only managers seem to be able to make decisions so you have to wait for one to be on shift. Surely you could give your team a bit more empowerment to make decisions? All the rooms seem to be pre allocated before arrival which is just silly. We had to check out and then wait till 4pm till our room was ready.. why not just put us in a room that was ready so we don’t have to wait all day and put all our stuff in the car for the day? Little things but changed our stay from being wonderful to a bit average. The pool facilities are really impressive but can get really busy with kids later in the day. Definitely need some signage about wet floors and jumping in the pool. Surprised how little signage you have in that area. Bit disappointing it doesn’t open till 9am and closes at 8pm.

Great location and loved the pool area. The team are nice and everyone we met through the hotel were very approachable and always greeted us. We stayed when this hotel was a Mercure 2 years ago and they’ve really done a lovely refurb.

Stayed in August 2024

A lack of air conditioning in the room was the only thing missing from an otherwise fantastic stay.

Fantastic staff, great breakfast, clean room and bathroom and underground parking was good too.

Stayed in August 2024

Nothing.

Location. Nice hotel. Secure parking. Good size family room. Friendly staff.

Stayed in July 2024

There's no AC, the room is too hot. They can provide a fan which we found out by chance but still not enough.

The location is central, very close to the town, the room itself is good and new but it lacks AC.

Stayed in August 2024

Great location and great SPA.

Stayed in August 2024

Good location friendly staff and clean accommodation

Stayed in August 2024