50 avenue Paul Firino Martell, 16100 Cognac, France
#2 of 13 hotels in Cognac
Guests' ChoiceBased on 151 hotel reviews
9.1Cleanliness
9.8
Comfort
9.7
Location
9.3
Facilities
9.5
Staff
9.4
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 24 June 2024
Aimee
United KingdomThere was some confusion on checking in about the deposit, forewarning your card is actually charged 750 euros and returned on check out. I found this unusual and the explanation was not clear. There was also a lack of late night room service food (we arrived at 11pm starving but didn’t want a sit down meal)
The rooms were spacious, comfortable and very clean. The spa facility is one of the best I’ve been to.
Stayed in May 2024
Reviewed: 20 June 2024
Mark
United KingdomThe price, but you get what you pay for.
The location, the luxurious comfort and cleanliness. It was just beautiful.
Stayed in June 2024
Reviewed: 18 June 2024
Richard
FranceThe quality price ratio in the bistro was way off. On the other hand, the staff was excellent.
Impeccable
Stayed in June 2024
Reviewed: 6 June 2024
Yvette
United KingdomItem from fridge taken
Stayed in May 2024
Reviewed: 1 June 2024
Amy
United StatesThis property is not to be missed!
Stayed in May 2024
Reviewed: 28 May 2024
Hugh
United KingdomBeautifully designed and presented. Superb staff, so friendly and helpful. Fabulous cuisine. One of the best hotels I’ve stayed in
Stayed in April 2024
Reviewed: 7 May 2024
Heather
United KingdomWe were disappointed by the food in the brasserie
Friendly staff who go out of there way to help. Lovely, well equipped and high quality spa and gym. Big rooms with high quality furnishings. Great valet service.
Stayed in May 2024
Reviewed: 27 April 2024
Guy
United KingdomNothing
What a treat, sadly we had only booked one night but we will return to enjoy the excellent facilities that this wonderful hotel offers. A lovely location with amazing facilities, very quiet superb spa, a lovely bar & excellent eating options.
Stayed in April 2024
Reviewed: 23 February 2024
Jason
United StatesVery beautiful property with both modern and traditional elements. Great food and bar. Beautiful local art and super friendly staff.
Stayed in January 2024
Reviewed: 13 February 2024
Thanh
BelgiumBathroom was not working in the room, the shower overflowed in the room and we had to change room. The other room was not as great but it was the only option.
Staff is very kind and . Location was good, big parking and impressive building.
Stayed in January 2024
Reviewed: 28 December 2023
Sankari
United StatesThe place was perfect and will stay there anytime
Stayed in December 2023
Reviewed: 28 November 2023
Latoya
United StatesSmall gym
Excellent food, exceptional customer service, and a beautiful hotel.
Stayed in November 2023
Reviewed: 11 November 2023
Michael
AustraliaNothing
Stunning
Stayed in November 2023
Reviewed: 17 October 2023
Clare
JerseyVery slow service at breakfast but we were charged half price for all four of us for the one cooked breakfast, so full marks for customer service and satisfaction.
Helpful staff, lovely room, excellent swimming pool. Good meal.
Stayed in October 2023
Reviewed: 6 October 2023
Natalie
United KingdomThe location was great for Hennessy but a little out of the way for restaurants. On the last day we saw a hotel car, so we can only presume that the hotel offers lifts to and from the main hub of the town… it would have been beneficial if we’d been informed of this. The rooftop bar is quirky but pretty uncomfortable!
The spa was lovely, very relaxing.
Stayed in September 2023
Reviewed: 29 September 2023
Alison
United KingdomAbsolutely nothing.
Stunning hotel in beautiful grounds. Huge rooms with the most comfortable bed. Fantastic restaurant with delicious food. All the staff were friendly & so polite, you could tell how proud they were if this wonderful hotel. We didn’t want to leave.
Stayed in September 2023
Reviewed: 28 September 2023
Xxxxxx
Cayman IslandsNo streaming in TV (there's Youtube which says "blocked", there are HDMI/USB ports but they're, of course - blocked), double-bed is actually a merged twin, i.e. you have a "hole" in the middle. Maybe it's our room specifically, but the shower without any door/cover - is a design disaster. If I knew how bad it is - I would consider not reserving such a room at all. This must be fixed.
Very friendly staff, location, parking. Huge gorgeously looking rooms
Stayed in September 2023
Reviewed: 27 September 2023
Jan
NetherlandsUnless you like Cognac, not too much to do in Cognac....
We always stay in 5 star hotels, this holiday trip we visited 3 different hotels. But only this hotel can be called truly 5 star, the other more like 3 or 4 as every detail is perfect.
Stayed in September 2023
Reviewed: 26 September 2023
Glenn
United KingdomNothing it was lovely
Excellent facility lovely setting
Stayed in September 2023
Reviewed: 24 September 2023
Clare
United Kingdomnothing really apart from no milk available in the rooms for hot drinks . we ordered some
It’s ambience , the excellent and sympathetic architecture and it’s location
Stayed in September 2023
Reviewed: 22 September 2023
Paul
United KingdomNothing really
Very quirky style Hotel, Very clean and stylish rooms
Stayed in September 2023
Reviewed: 17 September 2023
Ben
United KingdomNothing
Great pool and spa. Huge modern bedroom, bed soo comfortable. Brasserie superb. Place ultra clean. service exemplary very close to centre but in large grounds. Bar and music both top notch. We booked to stay again immediately, best hotel we’ve stayed in.
Stayed in September 2023
Reviewed: 10 September 2023
Nicola
United KingdomWe loved everything.
A wonderful hotel in every way. The room was extremely comfortable and of a very high specification. The pool and area were fantastic.
Stayed in September 2023
Reviewed: 10 September 2023
Katrina
United KingdomOne of the best hotels I have stayed at. Absolutely stunning! Great spa, AMAZING FOOD!!
Stayed in August 2023
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