15 avenue des Reynats, 24650 Chancelade, France
#6 of 6 hotels in Chancelade
Guests' ChoiceBased on 48 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
8.4
Facilities
7.3
Staff
8.7
Value for money
7.2
Free WiFi
7.0
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Showing 1 – 25
Reviewed: 3 October 2024
Robert
United KingdomRoom was tired, carpet stained in places. Sink cracked in bathroom.
The restaurant was very good
Stayed in October 2024
Reviewed: 30 September 2024
Derek
United KingdomBreakfast was extra but was good with lots of choice and regularly inspected and replenished
Stayed in September 2024
Reviewed: 19 September 2024
Clive
United KingdomThe carpet in the bedroom was dirty and the bathroom was a little tired.
A beautiful building in a lovely town. The bed was comfortable.
Stayed in September 2024
Reviewed: 16 September 2024
Douglas
United KingdomShower was a bit basic, no English channels on TV
Good Cooked Breakfast, comfortable bed, Shower wasn't the most sophisticated but did the job location excellent for site seeing few minutes drive to the centre. Restaurant of a high standard.
Stayed in September 2024
Reviewed: 10 August 2024
Diana
SpainIt took them almost 1 hour to give us the room, we were going with children, it was 3 pm they didn’t even offer us water... In the rooms there were spiders, very fair value for money.
The environment is beautiful. The Spa is ok.
Stayed in August 2024
Reviewed: 24 June 2024
Colin
United KingdomBut a bit past its best and tatty inside - need as refurbishments. However very French provincial in decor
Big impressive chateau
Stayed in June 2024
Reviewed: 18 September 2023
George
Austriathe suite was large but not thought over 100%
its actually more a famed restaurant than a hotel
Stayed in September 2023
Reviewed: 23 August 2023
Scott
United StatesRooms seemed run down. Upon our arrival a men's swim trunks and shirt were found on the floor behind the curtain.
Breakfast was well layed out with good selection. Eating area was clean and well managed.
Stayed in August 2023
Reviewed: 22 August 2023
Jessica
SwitzerlandThe bathrooms could have been better and the breakfast is only mediocre - the coffee not to be recommended at all. So at our second stay, we simply skipped the breakfast and went straight for lunch :-)
The restaurant of the Hotel is excellent and the staff very friendly - they served us even at our late arrival with no complaint with excellent food! They are very accommodating also to our dogs :-)
Stayed in July 2023
Reviewed: 12 July 2023
Tony
Australiabit tired outside
very nice Chateau
Stayed in July 2023
Reviewed: 18 May 2023
Robert
United Kingdomlimited menu & ran out of beer
room / location
Stayed in March 2023
Reviewed: 23 February 2023
Scott
United KingdomDécoration
Shabby suite. Not up to expectations. Staff were brilliant. Spa was superb. Good and service beyond compare. What let it all fall apart for us was the decoration or lack of it in the suite. We know it’s and old building. We too live in one on the Dordogne it’s just a shame that the suite was so dated and poorly dressed. Must emphasis the staff all were fabulous and helpful
Stayed in February 2023
Reviewed: 1 October 2022
Barbara
FranceThe lift was out of order for all of our stay. As we were on the second floor it meant a climb 9f 57 stairs 3very time, quit exhausting.
Breakfast good on the first morning but less choice on the second- fewer guests shouldn't mean fewer options. Apart from that the food was lovely, we ate in the restaurant twice - a lovely room with spectacular chandeliers. Loved the spa.
Stayed in September 2022
Reviewed: 20 September 2022
Carlos
Spain-
The place and very nice staff
Stayed in July 2022
Reviewed: 7 September 2022
Sherriff
United Kingdomthe meal and staff
Stayed in July 2022
Reviewed: 3 September 2022
Andy
United KingdomNo a/c in rooms and being on the top floor, room was exceedingly hot - not really surprising as outside temp during day was 30.5 c
Great Breakfast, Good service at Dinner, Quiet location
Stayed in September 2022
Reviewed: 31 August 2022
Jason
United Kingdomwe had a suite which had several spiders. many cobwebs. suite was tired and sadly unloved. not up to 4 star quality. carpet worn. terrace area has lots of weeds and was unkept.
some parts of the château are gorgeous. dining room is fabulous. amazing breakfast. pool area lovely. spa and tennis courts great.
Stayed in August 2022
Reviewed: 31 July 2022
Stephen
AustraliaThe Restaurant books out due to one restaurant being closed. In peak season this means driving to perigeaux and we were unable to find a restaurant there the first night except a table next to really loud music. We asked the hotel to make a booking at a recommended restaurant the night after and the lady who made the booking left a note. When we got back we were told there were no tables available anywhere, we checked the fork and everything was booked and ordered bad take away instead. Upon checkout we found out a booking had been made and the concierge handover didn't look to read it. A very disappointing experience given our honeymoon and our desire to enjoy a nice meal. If you go book your own restaurants prior if it is a weekend as the hotel makes little attempt to ensure you can eat somewhere. A disabled man arrived as I was waiting for my bad takeaway to be told also about the dinner situation and an inability to even enjoy a drink in the evening. Also internet didn't work on the wifi, pool was crowded and couldn't get a chair due to an additional 20 rooms outside the main château. There is also no air con so it does get very hot at night. Worth 1 night if you want to stay in a château.
Great location and really nice room
Stayed in July 2022
Reviewed: 4 July 2022
Sukhdev
United KingdomBreakfast more varied and extensive
Continental buffet
Stayed in July 2022
Reviewed: 27 June 2022
Ian
United KingdomSome small surprises, also related to the age of the building: no fixed shower, lack of mains outlets round the bed. But also: the automatic entrance door invited everyone to walk up and in but it didn’t always work and everyone we saw had to try and then find another door - not a good first impression. The keys only work one way round in the room lock so 50% of people will feel stupid or frustrated trying to enter their own room. And finally on 2nd floor the fire door was wedged open… Oh another finally our loo did not flush even tissue correctly, leading to multiple assisted attempts to get things ‘away’. (Lascoux).
The old buildings, the woodwork. The restaurant food was really excellent.
Stayed in June 2022
Reviewed: 28 April 2022
Tone
United KingdomWe were upgraded to a large spacious room which was ideal
Stayed in March 2022
Reviewed: 2 February 2022
Ruth
United KingdomSmall bathroom
Fabulous food
Stayed in January 2022
Reviewed: 1 June 2024
Michelle
FranceThe price of wine being in France was very high
We had a spa afternoon. The spa is absolutely beautiful. Hôtel very authentic and dinner was really lovely
Stayed in April 2024
Reviewed: 24 July 2023
Jonathan
United KingdomThe welcome from the staff on reception was average, but the staff in the restaurant were horrific. The food was poor. The Fillet steak was burnt and clearly we got what was left.., Oh and no stand up shower.
This is a stunning Chateau and certainly has the wow factor on the approach. Set back off a busy road it all starts to show that it’s all glitz with no substance.
Stayed in July 2023
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