12 rue de Serre, 54000 Nancy, France
#14 of 27 hotels in Nancy
Guests' ChoiceBased on 207 hotel reviews
7.9Cleanliness
8.3
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.6
Value for money
8.1
Free WiFi
8.0
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End of dialog contentReviewed: 26 May 2024
Bill
United StatesNothing really negative. Room was on the small side, but that is typical for this area. No refrigerator, but that was definitely not a "deal breaker"
Location was close to the train station and shopping, which made it convenient. This is not the first time we have stayed here; we had been here on previous visits.
Stayed in May 2024
Reviewed: 7 April 2024
Marlina
SwitzerlandIt’s not easy to find the address by car.
It was rainy Weekend, so the Bar lounge was a place to go.
Stayed in April 2024
Reviewed: 15 November 2023
Frederique
FranceDance party upon arrival in lobby/bar My key didn’t open the room and I had to go down to lobby, 9th floor down again. Bed occupies most space in bedroom. No luggage holder in room: suitcase on bed! Not many amenities for ***
Location
Stayed in November 2023
Reviewed: 14 November 2023
Mike
United KingdomNothing
Very friendly staff and central location
Stayed in November 2023
Reviewed: 12 November 2023
Robyn
AustraliaThere was a notice at the front desk,saying that there would be a disruption to the hot water. However nothing was sent before the cut-off time for cancellation,so that I could book another place. No attempt to notify me before I arrived in France. After the first time that it happened, I was assured that the problem was fixed. 3 days later no hot showers again. It reached 3 °C that night so cold showers were not appreciated.Not even a discount for those nights was offered. In the rooms the beds had the top just pulled over without tidying the sheets,so it was left rumpled each day.Beds not really made. A noisy Salsa night was held straight under my room until well after midnight . I could understand if it was a Saturday night,but resorted to ear plugs in the end. Maybe a higher level room would be better.
Good position, close to the station and a short walk into the main centre. Some staff were welcoming,and apologised for the cold showers, but others were abrupt.It wasn't their fault-- that was the responsibility of the management. Good breakfast,with plenty of choices.
Stayed in November 2023
Reviewed: 29 October 2023
Ina
CanadaGreat breakfast buffet.
Stayed in October 2023
Reviewed: 16 October 2023
Paula
IrelandThere was nothing that would prevent me from booking it again. However, I would have liked a larger dressing table and tea and coffee facilities in the room
All of the staff were pleasant and helpful, but some were exceptionally good. I have little to no french but this was not a problem
Stayed in October 2023
Reviewed: 12 October 2023
Giovanni
Switzerlandpillows to be improved
breakfast was top, position was top as well.
Stayed in September 2023
Reviewed: 6 October 2023
Sayena
AustraliaRoom was smaller than what it looked like in photos, but was clean and comfortable.
Excellent location, 2 minute walk to the train station and very close to town centre. Room was cleaned everyday, and they had even left a little activity pack for my daughter on arrival.
Stayed in October 2023
Reviewed: 2 October 2023
Evion
AlbaniaNothing in particular. Everything was nice.
Campanile is located in an excellent location, easily accessible and close to center and main attractions. Staff was friendly and the check in was smooth, check out too. Room had everything we needed, was clean and very comfortable.
Stayed in October 2023
Reviewed: 28 August 2023
Robert
CanadaThe first room we were given did not have air conditioning and the reception tried to convince us to take the room as they provided a fan, even though we specifically requested air conditioning. Parking is a bit challenging. The nearest lot is about 3 blocks away, but it's difficult to drive to with all the one-way streets and blocked turns. Our GPS didn't know about all the road inconsistencies, so be careful where you drive.
The room was adequate for our needs, and once we were able to get a room with air conditioning, it the worked properly. A reasonably close walk to the downtown core and old town square (a must-see).
Stayed in August 2023
Reviewed: 16 August 2023
Anthony
United KingdomNothing
Ideally located, clean and welcoming good staff and excellent breakfast
Stayed in July 2023
Reviewed: 15 August 2023
Roman
NetherlandsReceptionist could be friendlier, but did his job fine.
Most staff were very friendly, perfect location, smokers area, i wish i couldve tried the bar but something came in between and one night is hard to try out all the facilities
Stayed in August 2023
Reviewed: 13 August 2023
Alina
RomaniaClean and comfortable, close to the city center and the train station.
Stayed in August 2023
Reviewed: 2 August 2023
Robert
NetherlandsOffloading of luggage was a little difficult, due not able to park at the front of the Hotel
The location was very convenient. In the city centre and close to parking. We had the pleasure to witness a lichtshow, in the city center. Breakfast was really good, very well taken care off.
Stayed in August 2023
Reviewed: 30 July 2023
Olivier
United Arab EmiratesNo bottle of water available in the room. Rooms are a little bit smaller for 2 people.
Fast internet connexion. Hotel close to train station. Breakfast ok.
Stayed in July 2023
Reviewed: 14 July 2023
Catherine
BelgiumVery nice and helpful service and great breakfast. Very good location next to the station. Very good value for the money.
Stayed in July 2023
Reviewed: 2 July 2023
Fabio
ItalyLocation. Easy parking for the motorbike. Friendly staff...
Stayed in July 2023
Reviewed: 19 June 2023
Breda
IrelandWould have been nice to have tea/coffee making facilities in room.
Clean and comfortable, very close to city centre and Gare
Stayed in June 2023
Reviewed: 1 June 2023
Beverly
United StatesLimited selection at breakfast and not replenished.
Quiet, clean, comfortable room. Friendly and helpful staff.
Stayed in May 2023
Reviewed: 27 May 2023
Kathy
United StatesNo a/c! We were told there was a/c. Then when we wanted it they said they don't turn it on until June. I asked for a fan and it was delivered very promptly.
clean and comfortable
Stayed in May 2023
Reviewed: 22 May 2023
Lori
United StatesThe bed was a little firm for my taste but after almost ni sleep on the plane the night before, I could have slept anywhere.
The gentleman at the desk during check in was exceptionally helpful and friendly. Our room was clean and comfortable. The location was within walking distance of the train station. We had a wonderful stay!
Stayed in May 2023
Reviewed: 22 May 2023
Walter
Switzerlandall the staff was charming, helpfull and competent
Stayed in May 2023
Reviewed: 10 May 2023
Monica
LuxembourgWhen the doors from other rooms closed, big big noise
staff were kind, always gave me an answer which was always clear.
Stayed in May 2023
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