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Reviews of Excelsior Chamonix Hôtel & Spa 4 stars

251, Chemin de Saint Roch Les Tines, Les Tines, 74400 Chamonix-Mont-Blanc, France

#292 of 906 hotels in Chamonix-Mont-Blanc

Guests' Choice

Review score

Based on 609 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 18 June 2024

    7.0
    Can you improve the dinner and it’s to expensive now
    • Leisure trip
    • Group
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The terrasse and spa . Reception is kindly

    Hi cost low value

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Safe parking for motorbike. Wievs, staff, spacious room. Location.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    okay, tx
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    It took too long to check in and meanwhile no option to have a drink by lack of personnel. (while the bar was supposed to be open). The bathroom had a bath, but you could not fill it properly because of a defective plug and shower screen was missing a joint leaving the floor wet

    comfortabel bed, enough space and cabinets in the room. good 1st impression about style/decoration

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The only tiny improvement would have been having the coffee, milk and sugar replenished every day. Otherwise it was a great stay!

    The hotel was lovely, great room with lots of space and wonderful views from the balcony. A great terrace and swimming pool. Really friendly staff and very patient. We will definitely be back!

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Nice and clean and comfortable , room is good value , but food & wine is expensive
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Pool opened too late in the morning - not until 1000hrs - I wanted to swim around 8, then continue our drive to Italy . The food in the restaurant is excellent but expensive - the wine /fizz is expensive for France .

    Clean , lovely rooms . Delicious food .

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in June 2024

  • Reviewed: 17 May 2024

    8.0
    Nice little hotel for that area. Would stay again
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No real choice for food. As the room service was very limited

    Good location Nice room

    Stayed in April 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    - The staff asked for a card as a guarantee for our stay, even though this kind of policy isn’t used anymore in the whole Europe. This kind of policy offends any tourist specially because it is applied selectively. And also, this kind of demand will only upset the clients because of any case of damages in the room, the card cannot be charged without pre-authorisation, so it is useless. - Also, a very bad note that happened to us and also to our friends, although the hotel was quite empty, they tried to get rid of the bad rooms first: they tried to give us the room next to the elevator which had the elevator exactly inside the room. The same story happened the next day to our friends. The receptionist changed our room after that.

    Nice ambiance, gorgeous view, parking just in front of the hotel.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Very good, highly recommended.
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slightly out of town but train was a great option to go into chamonix centre.

    Staff very friendly, very comfortable room and great value.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    It’s a great experiences for us.Thanks for YOUr service.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel view and locations. CleanCleanness is a perfect... Overall everything is over the Moon.. Most important thing Hotel staff are too kind and friendly 🥰

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Good place to stay outside of Chamonix
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Lack of storage space / furniture, particularly in the mountains when you have lots of clothes and gears.

    Quiet environment. Correct breakfast.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Amazing
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Terasse room restaurant cocktails

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights

    My only complaints are that jacuzzi was very very cold 2nd day we used it - temperature had been turned down and when you are paying E20 you expect all spa facilities to be good. Also, would have liked my tea / coffee / water stocked up daily.

    Hotel was perfect. Very comfortable, staff were amazing and room was superb. All in all, very happy.

    Stayed in April 2024

  • Reviewed: 21 March 2024

    7.0
    Stay OK. Breakfast a bit limited. Staff quite friendly & helpful.
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights

    See previous comments

    Hotel fine really, views amazing , Got a bit fed up with continental breakfast after 4 days. Room a bit small, lack of storage. We thought restaurant was expensive for evening meal. Pool closed for winter

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Lovely and cosy stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Room was not well isolated, so we could barely hear our neighbors. The doors of the room closes not well, need to push it to make it closed.

    Very lovely receptionists, bartendenders and all personal of the hotel is very high valued professionals. Best cocktails in the bar I have ever tried in France. Great bathroom

    Stayed in March 2024

  • Reviewed: 15 March 2024

    7.0
    Magic Alpine Escape..away from the city.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are getting tired now. Great size, comfort and aspect but a little worn out on furniture, fittings.

    Great food, limited menu for 5 nights. One special at dinner which differed daily the rest was set. Great quality food and service. Staff were very kind.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, restaurant, staff

    Stayed in January 2024

  • Reviewed: 22 February 2024

    7.0
    Lovely
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Restaurant was over priced for tiny meals

    Lovely staff and spa

    Stayed in December 2023

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    20€ per person for a 1 hour jacuzzi and sauna use is very steep, especially for a resident of the hotel. Most hotels offer this for free which should be expected when paying over €1,000 for a standard room with no view and no breakfast.

    Staff was lovely and location was good. I had cocktails in the bar and they were great and fresh.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no slipper in the room :(

    Breakfast and stuff

    Stayed in January 2024

  • Reviewed: 30 January 2024

    9.0
    Good value for money
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    If you come for skiing - nearest bus stop is about 800m away. And that was far for me to walk with ski boots. They did not have basic things in the room- wine glasses, wine opener, spoons for hot drinks. I think these are essential. Breakfast - very poor choice! Not a single vegetable. No any kind of porridge. The only warm thing they had was some scrambled eggs and pancakes which were quite cold too. We booked hotel because they had spa. Only later we found out that it was at extra charge. Which is ok, but it would have been nicer to know prior the booking. Poor signs to find ski lockers, way out and even way back in to the hotel with ski equipment. It should not be so hard to put some sings I guess.

    Good value for money compared with the quality and location. Comfy beds, the fact that the bathrobes and slippers were provided. Extremely helpful and nice staff - reception, restaurant. Everyone were really very caring.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Good value for money, overall great experience at the hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    The Spa area costs extra to use it - the sauna and jacuzzi are quite small so if there are more than 2 people it is already quite crowded. The breakfast is tasty however is a bit plain and could use more variety for the price.

    The hotel is located 6 minutes walking distance from the train station (train runs every hour), and from the bus station (Les Tines bus stop, buses run every 10-15 minutes during the day) - getting to Flegere ski lift or Chamonix Mont Blanc is quite easy (2 bus stops to Flegere - 3-4 min). The hotel gives you host passes for the public transportation (with host card trains are free, buses are no longer free but you can buy the 2 day pass for EUR 4 with the host card). The train also takes you to Les Houches and other ski areas - it is very convenient if you time its arrival well. Rooms are comfortable, warm and clean, staff is friendly.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    7.0
    Very pleasant stay
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The central heating did not work.

    Nice environment and decoration. Comfortable beds. Nice location

    Stayed in December 2023

  • Reviewed: 25 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Would be nice if it was told in booking.com that spa is 40€/h for the two of us

    Staff

    Stayed in December 2023

Showing 1 – 25

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