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Reviews of Best Western Hôtel d'Arc 4 stars

37 Ter, rue de la République, 45000 Orléans, France

#13 of 24 hotels in Orléans

Guests' Choice

Review score

Based on 198 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 10 June 2024

    9.0
    Overnight stay as part of an 8 day French tour
    • Leisure trip
    • Group
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night

    Nothing

    The hotel is in a lovely old building with the quirkiest lift I've ever seen! The receptionist who greeted us with a big smile was so friendly and helpful directing us to the nearest parking and helping to take the cases up to our room. When we wanted to order a drink in the reception lobby she even rushed out to a sister hotel to gather some more drink options! The room was large and well furnished and the hotel was well situated just a few minutes walk from some very nice restaurants. Breakfast the next day was well laid out, attractive and plentiful.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    good place to stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    all goodgood too stay

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was poor.

    Good location. Kind staff.

    Stayed in April 2024

  • Reviewed: 28 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent location in centre. Charming lobby. Quiet room.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    9.0
    -
    • Leisure trip
    • Couple
    • Prestige King Room
    • Stayed 1 night

    -

    Excellent location. Nice welcoming

    Stayed in November 2023

  • Reviewed: 5 October 2023

    7.0
    Great location for a couple of days
    • Leisure trip
    • Group
    • Executive Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No Directions to arrive by car

    Location

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights

    Location Breakfast

    Stayed in July 2023

  • Reviewed: 2 September 2023

    9.0
    very comfortable stay great location
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    very clean staff were excellent

    Stayed in August 2023

  • Reviewed: 1 September 2023

    8.0
    We only spent one night there.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The hotel is close to the train station. It is only a few hundred yards away. Use the elevator and walk over the overpass and down to the street where the hotel is located.

    Stayed in August 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night

    our airco was not good enough

    quality of beds nice and cosy stylish room with grandeur parking for 3 euro

    Stayed in August 2023

  • Reviewed: 22 August 2023

    7.0
    Stopover, arriving very late and therefore served its purpose.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet appeared to be in the wardrobe!

    Location

    Stayed in August 2023

  • Reviewed: 15 August 2023

    9.0
    Great location and lovely friendly staff
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff were so friendly and helpful, great location.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    9.0
    Very convenient and quiet hotel near the train station and restaurants
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Very convenient location near the train station and restaurants. Our room was very quiet and had good a/c. The staff was very helpful and stored our luggage while we completed a bike tour.

    Stayed in July 2023

  • Reviewed: 13 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious comfortable room on the edge of the old town.

    Stayed in July 2023

  • Reviewed: 5 August 2023

    7.0
    Noisy hotel but comfortable bed
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The walls are very thin and therefore a very noisy place to stay. Kept awake until after 12am due to family in next room - and then banging of doors and showers from next door rooms extremely loud early in the morning. As it is directly on tram line they start at 6am too so not much sleep !

    Bed was very comfortable and room was clean

    Stayed in August 2023

  • Reviewed: 3 August 2023

    9.0
    Good location, friendly reception
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Low power of the hairdrier. Room not very large, convenient for a single person in a double room, might be a bit small for two persons.

    Very good location. Personnel at the reception very kind and always smiling, felt like old friends.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    OK for an overnight stop
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The shower room was a bit grubby I.e the tiles didn't look as though they had been cleaned in the shower. The security lock on the bedroom door didn't work well, we eventually got it in but then took forever to get it out in the morning. Air conditioning unit would not stay on, everyday I tried it I couldn't get it to work and it was so late we didn't want to ask for help as my children were asleep already.

    We stayed here last year and it was great arriving in the light but not great arriving at night after dark with young children as had to park away from hotel and walk on my own back which was a little scary on my own. The man on reception was so welcoming, helpful and friendly. The room had a large bed and sofa bed made up which were comfortable for overnight. The view out of the window was good.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    8.0
    Quite good for a short stay
    • With a pet
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night

    Its an old building so there was some mould in the corners of the walls in our room and the smell was not great. For one night with open windows in summer it was bearable.

    The location is very central, the two ladies at the reception very friendly and helpful. Very comfy bed and sheets. Small fridge in the room very handy. Dog friendly. Parking in the underground about 400m for free with a hotel ticket but had a bit of a problem upon exit (the ticket didnt work, needed help out there).

    Stayed in July 2023

  • Reviewed: 23 July 2023

    7.0
    Great experience
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I was expecting more from the buffet breakfast

    The location and the staff

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    In the center of Orleans : practical! With nice staff!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The cleaning was a little poor as the toilets were not clean and a strong smell of humidity in the bathroom…the first room we got was not even made, so we had to go down to tell them but they nicely gave an upgrade for the issue

    The location was good but a little scary when you come at night. Staff were extremely sweet. Bedroom was nice with a nice bed coffee machine and boiler : highly appreciated!

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very quiet room. Very comfortable

    Stayed in July 2023

  • Reviewed: 3 July 2023

    8.0
    Great place to stay.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfasts expensive.

    Good location for Station and Old Town. Very helpful and friendly staff. Comfortable and spacious rooms.

    Stayed in June 2023

  • Reviewed: 2 July 2023

    9.0
    Clean and comfy, all correct, great location. Maybe a bit expensive though
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Sofa Bed
    • Stayed 1 night

    I found it a bit expensive, everything was ok but still a bit old, more a 3-stars than a 4-stars

    Perfect location, next to the station and close to city center. We parked on the street nearby, downloading an App to pay for the parking. Nice staff at reception, good breakfast. Charming building. Room size was ok for 4 people (2 adults 2 kids). Very clean, nice towels. Super comfy beds

    Stayed in June 2023

  • Reviewed: 13 May 2023

    8.0
    Very good
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The carpet had stains on it. The cover to the drain in the shower was loose. They lobby area was full of carts of towels or other things that needed to be put awy.

    Breakfast was good. Great location right across from the train station. 5 minute walk from tourist info.

    Stayed in May 2023

Showing 1 – 25

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