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Reviews of Urban Hotel & Spa Aix-les-Bains - BW Signature Collection 3 stars

1 Avenue de Marlioz, 73100 Aix-les-Bains, France

#7 of 26 hotels in Aix-les-Bains

Guests' Choice

Review score

Based on 130 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 19 September 2024

    9.0
    Very nice hotel
    • Leisure trip
    • Couple
    • Superior Room with spa access
    • Stayed 2 nights
    • Submitted via mobile

    There is no bar, but the staff said there will be one someday

    The bedroom was really nice, very good size bed, quiet, nice bathroom but the shower was a bit slippery. Love the decor. I like the toilet was separated from the shower. I enjoyed the pool and facilities. There is an underground parking which is useful Good location from the city center, just a 5mn walk.

    Stayed in September 2024

  • Reviewed: 18 September 2024

    8.0
    Bit expensive but relaxing stay in good location.
    • Leisure trip
    • Couple
    • Superior Room with spa access
    • Stayed 2 nights
    • Submitted via mobile

    Jacuzzi not working this morning - unable to report this from the Spa. Steam room not great. No fridge in room to keep water cool - expected this at these prices. Drunken woman shouting in corridor at 2am - where was security??

    The staff were wonderful and very approachable. Lounge area was very comfortable. Bed was very comfortable. Housekeeping services were excellent. Decor in lounge area. Great location.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    8.0
    Good location in a modern hotel with a good swimming . Excellent Tunisian restaurant nearby
    • Leisure trip
    • Couple
    • Confort Room without spa acces
    • Stayed 2 nights
    • Submitted via mobile

    A very big negative , there is no door or any form of screening on the toilet

    Rooms are large , plenty of parking , in a central location and a very good swimming pool

    Stayed in September 2024

  • Reviewed: 3 September 2024

    9.0
    Great place for a short stay in a nice city.
    • Leisure trip
    • Couple
    • Confort Room without spa acces
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice decor, very comfortable bed, well designed room, great location, on site parking good.

    Stayed in September 2024

  • Reviewed: 20 August 2024

    7.0
    Good for 2 nights.
    • Leisure trip
    • Group
    • Confort Room without spa acces
    • Stayed 1 night
    • Submitted via mobile

    I wasn’t informed about the fitness room at the check in.

    Everything one can expect from a mid range hotel.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    There was too much chemicals in water. That level is not safe for health. It was a nightmare.
    • Leisure trip
    • Family with young children
    • Superior Triple room with spa access
    • Stayed 2 nights

    Swimming pool

    Location.

    Stayed in July 2024

  • Reviewed: 17 July 2024

    8.0
    Nice stay and close to the train station
    • Leisure trip
    • Couple
    • Superior Room with spa access
    • Stayed 2 nights
    • Submitted via mobile

    Timeslotted breakfast is very annoying and seems like a remnant of Covid-19 safety precautions that they have forgotten to remove. Adds unnecessary stress to the stay.

    Nice and clean, friendly staff.

    Stayed in July 2024

  • Reviewed: 26 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room with spa access
    • Stayed 1 night
    • Submitted via mobile

    good bed, nice Spa

    Stayed in June 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s a pity other services like swimming pool are not included in the booking.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Nice, clean hotel near the thermes
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    The breakfast room is not very big and gets very crowdy and difficult to get food.

    Convenient Location - Clean room - Warm welcoming - Cozy and clean SPA with nice big Jacuzzi

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location , secure parking

    Stayed in February 2024

  • Reviewed: 20 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Water in the pool was actually quite cold

    Great room in nice location just a short walk from the train station and center of town. Room was spotlessly clean and bed was comfortable.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    8.0
    A pleasant well located hotel while passing through Aix-les-Bains
    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    The spa area was a bit disappointing. The sauna was not very hot (only 60°C) and not separate from the swimming area, so not possible to sauna naked as is normal in German speaking and Scandinavian regions.

    Short walk (10 minutes) from station and centre of town. Modern, clean room with unusual doors to bathroom and separate toilet. Safe deposit box in room.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Family suite is great for 4-5 people
    • Leisure trip
    • Family with young children
    • Suite with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Street noise coming in at night

    Having 2 baths was great, one in each room

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 1 night

    The person who welcomed us could have been slightly friendlier. The rest of the stay, the staff was very friendly.

    Modern rooms, central location

    Stayed in September 2023

  • Reviewed: 12 October 2023

    8.0
    Very good
    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night

    Nice room, good secure parking & short walk into town.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    Basic accomodation. Good value close to everything in Aix Les Bains. Parking is a bonus.
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    Bin was not emptied in our bathroom from previous guests and there were several long hairs on the floor throughout bathroom and bedroom from previous guests. Would have liked a little more attention to cleanliness.

    Location and parking as well as friendly and helpful staff willing to do their best to converse in English

    Stayed in October 2023

  • Reviewed: 2 October 2023

    9.0
    A lovely smart little hotel with friendly service.
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 4 nights

    The hotel had all that we needed. The room was comfortable and the air-conditioning kept it at the temperature that we wanted despite the heat outside.

    The breakfasts were very good with a great variety in the continental style. They were plentiful and were replenished as necessary.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room with Spa access
    • Stayed 1 night
    • Submitted via mobile

    The bed comfortable and air conditioner good. Close to some nice food spots

    Stayed in September 2023

  • Reviewed: 7 September 2023

    9.0
    Great stay
    • Leisure trip
    • People with friends
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    No room service

    Location, good size room.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Great location Perfectly clean Excellent spa pool

    Stayed in August 2023

  • Reviewed: 12 August 2023

    7.0
    Nice little hotel
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything gets cleaned just at the visible areas. The lower part of the shower and the tab had some chalk and dark spots. The shelfes and bedframe were dusty. The spa area is very small, for the price of the rooms it should be included. 12 Euro per person and day is way too much for such a small place. I was abit concerned that everyone could enter the hotel without having a card. It's possible to just pass by the reception and take the stairs or the elevator to access the other floors of the hotel.

    This hotel has very friendly staff, everyone tries they best to help and commuicate with you (not everyone spoke perfect english but they really tried their best!) Located in a calm area in the city center next to a park. The small gym room was clean and has well working machines.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    9.0
    Superb
    • Couple
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    The b fast room is a bit small, but breakfast has a good variety

    It is a nice, clean, friendly, convenient hotel! The wellness is a nice and clean space.

    Stayed in July 2023

  • Reviewed: 15 June 2023

    8.0
    convenient, pleasant , comfortable and clean
    • Leisure trip
    • Couple
    • Superior Room with Spa access
    • Stayed 1 night
    • Submitted via mobile

    shower is in the bedroom.

    conveniently located, parking at hotel 10euros . rooms clean and bed comfortable. pool pleasant indoors . Staff very polite . decor light and fresh

    Stayed in June 2023

Showing 1 – 25

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