186 Route de Pré la Joux, 74390 Châtel, France
#70 of 96 hotels in Châtel
Guests' ChoiceBased on 8 apartment reviews
Cleanliness
6.3
Comfort
6.7
Location
8.7
Facilities
6.8
Staff
6.8
Value for money
7.7
Showing 1 – 8
Reviewed: 29 July 2022
Rachel
United KingdomThe apartment was filthy! The bins were full of rubbish, the floor was too dirty to walk on except in shoes, there were crumbs on the table and the bathroom and kitchen both needed a deep clean.
The location is excellent and the apartment is well situated with a lovely view.
Stayed in July 2022
Reviewed: 11 June 2022
Roland
GermanyEverything was fine. As suggestions, some things could have been a little cleaner, and the table is sticky, not related to dirt but probably needs a coat of varnish. Also, it might help guests to emphasize certain check in instructions (location of entrance door, how to operate key safe) as they are trickier than expected.
Fully, fully equipped kitchen, great location also between seasons. Owner is friendly and responsive. Our rate without linens has been very low.
Stayed in June 2022
Reviewed: 18 September 2023
Rok
SloveniaThere was no toilet paper, towels and silverware was dirty.
Cheap
Stayed in September 2023
Reviewed: 11 April 2023
Paul
United KingdomThis was the worst Booking.Com experience I have had after many stays all over the world. We were staying for one night and arrived late evening to leave early the next day. We arrived to find the external key box open and with no keys inside. Infact, the door was open with keys on the table. On entering the apartment the beds were extremely messy (see photo), there were bottles and food items on the table and the bin was half full. The toilet had also not been flushed and there was a bottle on the balcony table that had been used as an ashtray. It was very obvious no cleaning had been done prior to our arrival. We cleaned the table and tried to clean the toilet (no cleaning materials were available) and assessed the beds. We had brought bed linen as detailed on the website, but the beds were still horrible and the duvets (as shown in the photo) were dirty and stained. There was no way we wanted to sleep on the beds or use the duvets. Luckily we had sleeping bags and mats and so used those (2 of us on the sofa bed and one on the floor). It was horrible and if we had had any alternative we would have left at this point. We used a few plates and bowls for breakfast but there was no towel to dry them. We couldn't find any information about the bins and there were no bin bags available so this was left as we found it. We left early in the morning. We thought that was the end of the stay but unfortunately not. Later that evening we received an email from the owner saying new residents had arrived and complained about the state of the apartment. I'm not surprised they complained, but apparently this was our fault and the owner had complained to Booking.com. In fact, we had left the apartment better than we found it (this wasn't hard) and were very offended by the accusation. We should have read previous reviews better as this is clearly a trend about it being unclean and dirty.
The property has good parking and is only a short walk away from the nearest ski lift.
Stayed in April 2023
Reviewed: 8 May 2024
Neil
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 31 October 2022
Ross
United KingdomThere are no comments available for this review
Stayed in October 2022
Reviewed: 5 September 2022
Hassan
LebanonThere are no comments available for this review
Stayed in September 2022
Showing 1 – 8
