Tähtikuja 16, 96930 Rovaniemi, Finland
#3 of 34 hotels in Rovaniemi
Guests' ChoiceBased on 235 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.7
Staff
9.7
Value for money
8.4
Free WiFi
9.7
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End of dialog contentReviewed: 2 April 2024
Christine
United StatesThe amenities in the room were wonderful. It had a fully stacked kitchen so we were able to enjoy snacks as we relaxed inside. The staff were amazing!
Stayed in March 2024
Reviewed: 31 March 2024
Jane
United KingdomNothing
The staff are amazing. The resort is perfect. Food was fantastic. Went for my 60th. Couldn’t have been more special.
Stayed in March 2024
Reviewed: 28 March 2024
Alina
United Kingdom-
Everything!
Stayed in March 2024
Reviewed: 15 March 2024
Thalia
Israelgreat resort and facilities! we used the sauna and the outdoor jacuzzi continuously. The idea of a jacuzzi with a view of the forest outside was wonderful! The dinner was of very high quality. We were also impressed by their quick response when they saw that the trail to the jacuzzi and entrance was slightly icy. They immediately took care of it by laying small pebbles along the way.
Stayed in March 2024
Reviewed: 14 March 2024
Iris
United Statesspiral stairs to upstairs can be dangerous. it is very steep. It is too bright from Christmas village to make glass roof useful for northern light if it appears.
We love to have our own spa and sauna. The room is so spacious. it has two beds upstairs and sofa bed down stairs. They are the most comfortable bed in the entire trip. The hotel is very new and modern. The dinner and breakfast is amazing. very high end. Loved it!
Stayed in March 2024
Reviewed: 14 March 2024
Mikkaeli
AustraliaThat I couldn’t afford to stay forever!!! Everything is perfect!
EVERYTHING. Phenomenal! Best glass/igloo style resort in Rovaniemi! Two story and superb! Incredible staff who made me so comfy it was insane! Amazing Jacuzzi, always ready to go, private sauna, peaceful Forrest around and 2 min walk to rest of Santa glass village!!! Best money I’ve ever spent! Just book it! Amazing restaurant included in stay! Phenomenal quality food! Wow. Never had better dinner in my life
Stayed in March 2024
Reviewed: 8 March 2024
Tsungyu
TaiwanBreakfast and dinner service is good. The reception services before check-in and after check-out are even better, especially Francisco’s great help to drive us to Santa’s Express bus stop in such worst slippy road condition in Santa Claus village to carry heavy luggages.
Stayed in March 2024
Reviewed: 17 February 2024
Sandra
SwitzerlandThe Hospitality of the whole staff was outstanding. Also the room couldn't be any better. It got quite hot inside the whole room before the night (due to the usage of the sauna) but the aircon was a big help.
Stayed in February 2024
Reviewed: 30 November 2023
Kin
Hong KongLocating right next to Santa Claus Village makes it really convenient to explore around. Clean and beautiful room with private sauna and even outdoor jacuzzi available was just impeccable. We were lucky enough to see tinge of aurora through glass roof that night as well.
Stayed in November 2023
Reviewed: 22 November 2023
Kuan
TaiwanEvervything here is very well
Stayed in November 2023
Reviewed: 21 November 2023
Sara
Portugalnothing
everything
Stayed in November 2023
Reviewed: 21 November 2023
Tom
United KingdomNothing
The room was breathtaking with the view of the forest , sitting in the hot tub looking out into the snowy forest really made my wife’s break the staff room and food were second To none
Stayed in November 2023
Reviewed: 13 November 2023
Veronika
United KingdomWe found the Gallis restaurant too formal. Very quiet, very dark and our 8 year old was given a child’s menu, when the half board price was the same as ours. His choices of pudding was a scoop of ice cream. Hahaha - fancy. His menu also didn’t include a starter? Ours did, so we purchased him some bread. We didn’t get a choice when booking, half board was the only option. We would not eat in such a formal place. Food was great though. Drinks weren’t included with dinner. Ouch.
The snowy forest was so beautiful and peaceful- I am afraid I will never again see such a beauty. Being literally in Santas village but not in it at the same time, location couldn’t be better. Hot tub!!!
Stayed in November 2023
Reviewed: 11 November 2023
Michael
IrelandPricey
Location, facilities, staff all 5*
Stayed in November 2023
Reviewed: 6 November 2023
Madoka
United KingdomPrice
Everything but the price A little too expensive.
Stayed in November 2023
Reviewed: 5 November 2023
Carmen
SpainI liked everything.
Todo estaba impecable. En la habitación no faltaba ningún detalle, a parte de ser espectacular.
Stayed in November 2023
Reviewed: 4 November 2023
Pino
SingaporeThey should definitely improve the service in the restaurant, which missed dearly the experience of a seasoned maitre. This said, it was a great experience
Stayed in November 2023
Reviewed: 4 November 2023
Didit_ardyanto
IndonesiaNothing
Everything. Room,, ambience, staffs, food.
Stayed in November 2023
Reviewed: 27 October 2023
Mui
MalaysiaEverything was awesome! Love the jacuzzi We also able to see the northern light from the hotel
Stayed in October 2023
Reviewed: 23 October 2023
Harley
United KingdomIt would have been nice as a honeymooning couple to have not been next door to a family with two kids, when we'd requested a quiet room. Appreciate that energy levels of children vary and a hotel can't predict how energetic the children in arriving families are, but was definitely off-putting to be in the provided robes ready to go outside only to see an unsupervised child from the room next door running around the into our garden area to get snow to make snowballs.
The accomodation was great. We both loved everything about the 'kota'. The bed and sofa were really comfortable to rest and relax in. All the gadgets in the room were really easy to use and well-explained to us at the start of our stay. This included the hot-tub, sauna, coffee machine, heated windows and tablet with direct connection to reception. The staff were all very friendly and able to help with questions we had about the local area (such as finding out about luggage lockers at the station and bus times from the city). Everything in the 'kota' and in the restaurant was wonderfully clean and the food was an excellent variety for our one week stay.
Stayed in October 2023
Reviewed: 22 October 2023
Yucheng
Chinacooking facilities needs to be improved
located in the santa claus village,vvery convient to reaach entertaaiiment iiterms,the spa pool outsiide is perfect for taakiing piics
Stayed in October 2023
Reviewed: 12 October 2023
Helen
AustraliaWe were pampered from start to finish! Staff were wonderful.
Stayed in October 2023
Reviewed: 5 June 2023
Sheeran
United KingdomRoom: the pillows were too soft, even piled together, which led to neck pain after a night of sleep.
Stayed in April 2023
Reviewed: 10 April 2023
Cheng
United StatesIt takes in average more than a week to get a reply via email.
Everything. The place, the location, the service, the staff. You name it.
Stayed in February 2023
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