Not enough beds for announced people, missing bedclothes and cups

Location close to city center

Stayed in August 2024

Nothing really although our apartment had nothing on the walls. Given the numerous lovely places in Helsinki a picture or two would have made the apartment more homely.

Our large studio was as described. Compact and efficient design it worked very well. It had a well equipped kitchen, the apartment was very clean and three windows made it bright The two single beds were very comfortable. Nice sofa, big TV A real bonus was the laundry room and drying room (both free). Quiet location about 5 mins walk to tram stop and 15 to main train station and around 10 minutes to Senate Square. A few stores not far away.. Good speedy response to a question via messaging. Always a little nervous about places with no reception but check in instructions were on time, thorough and precise so all went smoothly.

Stayed in August 2024

Due to a Booking.com / forenom issue, the initial apt we were sent to was not big enough (there were only 3 beds). Sarah at Forenom sorted it out very quickly and without fuss. She was fantastic!!

Stayed in August 2024

The only bad side of location was some issue to have a public trasportation or Uber there.

Stayed in July 2024

In general everything was OK, but the kitchen furniture was a little bit injured on some points.

This hotel is on excellent location! We could reach many (almost all interesting points) by walking. The room was big enough for four persons and equipped with every necessary machines.

Stayed in July 2024

Outdated furniture , broken furniture

Great location, very helpful customer service

Stayed in June 2024

Noice from building work. Fridge not closing properly and a bit noicy. Broken leg on small table and reading light mot working. Now fixed.

Good location. Have stayed several times before.

Stayed in July 2024

Clean. All amenities. Great location.

Stayed in June 2024

Location Cleanliness Amenities

Stayed in May 2024

We have lived on the low first floor (not a ground floor) just above an entrance where the ashtray is located. Smoke from the cigarettes was entering the room quite frequently when the windows were open. If you are very sensitive to the smoke, you may consider asking for a room on the side of the yard and not a street Kristianinkatu. During such a long stays as ours (4 weeks) it would be really convenient if some additional shelves were available in the bathroom and some drawers in the room.

Apartment is furnished with basic, but rather new, well designed and maintained furniture (but for lack of drawers). Kitchenette was well equipped and all appliances (oven, dishwasher, fridge, washing machine) were working properly. It was very clean when we moved in (but for some leftovers of the fur of some previous non-human tenants which were difficult to get rid of), so were the corridors and common spaces. The staff immediately responded to any inquires we had. We have selected Forenom in Kruununhaka as we love the neighbourhood, so from our perspective the localization was perfect.

Stayed in June 2024

I wanted to leave luggage in the luggage storage after check out. Did everything as instructed, but the given code didn't work. I first messaged, and then called about it (twice!), but the staff couldn't help me - essentially, they had no idea what was going on. I found a maintenance person on the spot, who confirmed that codes didn't work. I spent over two hours in the corridor, trying to fix this. All in all, access codes are good, until they stop working. Then you're stuck, because staff is available only by phone, and they are not of much use. I see in Booking reviews that other guests also had problems with access codes.

Clean, functional, well equipped kitchen, good location.

Stayed in June 2024

The only minus of the apartment was that it didn't have any storage place at all, and we stayed a whole month. The other thing was the beginning as the door code we got didn't work, and we arrived after midnight. It was freezing cold and the kids were tired and cold. Luckily the taxi driver waited for us to get in, and in the end he drove us to the other apartment nearby that we got from Forenom for that first night. So a poor beginning, but after that all went well and we really enjoyed our stay.

The location was great and we love the old buildings, the apartment nice and tidy and had all the necessary necessities for our family (nice beds, good tv, well working kitchen, washing machine and dish washer etc.). It was also easy to get in touch with Forenom when we needed to, and that's a big plus.

Stayed in March 2024

The matress and duvets are singles (placed together), so it's not the most confortable arrangement for couples. The windows could do with an upgrade (they are a bit draughty); the sofa is close to the windows and felt a bit cold when sitting there (admittedly it was extremely cold outside).

Nice appartment close to the city centre. It would normally be a nice walk (not so much in the winter at -20 C). The access code makes the check-in process extremely simple and there are two supermarkets a few hundred meters away to stock up if needed. The bed was confortable and everything was tidy and clean when we arrived.

Stayed in January 2024

There wasn’t really any heat , so I was freezing all night , the only warm part of the place was the bathroom

The property was nice and it had a full on kitchen

Stayed in January 2024

I think you need to change the cleaners, because the dishes were all dirty, the bodies couldn't drink water under the bed, there were beer bottles, dirty towels. And the departure time was almost 20 minutes away and the employee was already knocking on the door wanting to come in and didn't even wait, super rude.

Stayed in November 2023

There was no soap in the toilet. Even after filing a complaint, it was not fixed on the second day (or may be the dispenser was broken) but no soap would come out. The sofa bed was uncomfortable.

Nice location, very clean, basic facilities available

Stayed in August 2023

The strong odor of cigarettes in the apartment.

The size of the apartment, a convenient location close to the center, decent prize.

Stayed in March 2023

All according to expectations

Nice neighbourhood, all vital needs at walking distance and cozy atmosphere. Spacious apartment, not much noise.

Stayed in March 2023

Peculiar smell from the washing machine but that happens nothing unusual.

Location very good. For one person there was more than I needed. Luggage storage is available after checking out of the room.

Stayed in November 2022

It could be a bit cleaner, there is lickage in the shower, and you hear everything from the street and staircase

Nice place, nice location. You can find everything what you need to stay in this apartment.

Stayed in January 2023

visit often and if any problems occur as not working reading light or missing cutlery then problems are solved quickly !

like having my very own Helsinki City appartement in the very nice Kruununhaka district . Walking distance to shops & the Helsinki Cathedral or just 200 meter to tram nr 7 stop . Pets also wellcome . Sauna and laundry room in building . No key but access by doorcode handy . 24/7 servicedesk telephone for assistance if any problems Love the dishwasher !

Stayed in December 2022

terrible bed just it

the location is good, very clean

Stayed in January 2023

Great location, walking distance into city centre. Facilities clean and comfortable.

Stayed in October 2022

more than 10 emails with misleading information. „You have to clean the apartment“ which is wrong as clarified with forenom. Today I have got a booking confirmation - total spam

Stayed in October 2022