Customer Relations

The location of the facility is in the forest, exactly where you would want to be in Rovaniemi. We went to the center by bike in 10 minutes, but on the way back we had to walk with our bikes in our hands, it was very tiring. It would be much more comfortable by car. The staff was very helpful, especially Matias. After leaving the hotel, we were warned by e-mail about the negligence of the hotel staff regarding the account, it was an e-mail sent as if we had leave without paying, of course we paid it immediately. We did not use breakfast for 2 days because we woke up late, I asked them for the breakfast fee back, they did not answer. If they had not panicked by forgetting to take the 60 € payment, everything would have been 10 out of 10..

Stayed in September 2024

- we have a kid and we had stairs in the room which was a bit stressful😅 - and a view to car garage but that’s whatever

Stayed in August 2024

Service during dinner was a bit slow, but the staff was very friendly, professional and knowledgeable, and acknowledged the delays.

Excellent breakfast - a lot of gluten-free options that were clearly marked and included both savoury and sweet options. Sauna in the room was great too. Staff was very friendly and professional.

Stayed in August 2024

Restaurant was a little expensive for dinner compared with options available in the town.

Lovely setting out of town, peaceful. Breakfast was amazing.

Stayed in July 2024

Sauna in room

Stayed in July 2024

The midges were a surprise. Obviously not the hotel's fault but how do people enjoy the beautiful outdoor conditions of midsummer without being eaten alive! Maybe I should have, but I didn't anticipate them at that volume.

Travel was by motorcycle. They have covered shelters for parking which was great (it rained :-( ) The breakfast was good and the restaurant has amazing countryside views. The 'mountain top' (ok big hill really) location is superb. It was a really great location on the arctic circle from which to see the midnight sun on midsummer's day from their 'aurora' viewing deck on the roof. The rooms are beautifully appointed and the Nordic styling is fabulous.

Stayed in June 2024

Nothing, wished we'd stayed a couple of extra nights

Absolutely beautiful room, in-room sauna, views,lovely staff, rooftop terrace, excellent regional food, superb breakfast.

Stayed in May 2024

The restaurant has a great view of the city and the sky. The restaurant door closes about10pm, so we can't use the room to try to see the Northern Lights (aurora borealis) after 10pm. Our hotel room was faced to the parking car, the oposite side for the Northern Lights view.

The hotel decoration

Stayed in April 2024

Beautiful hotel! Stunning views from the rooms. Your own private sauna is Amazing! Fire place and snack bar was lovely. The hotel was located in a great area with beautiful winter walking trails and not too far a walk from town.

Stayed in April 2024

The location, the peacefulness of the location, the staff, the view

Stayed in April 2024

Everything was extremely amazing! You wont regret it and I cannot recommend enough!

Stayed in March 2024

View, location, room and breakfast.

Nice breakfast and view is very nice

Stayed in March 2024

Access to the slopes, friendly staff, great food, very clean & luxurious feel overall.

Stayed in March 2024

There were limited food options for vegetarians.

Location with ski resort. The sauna in the room was fantastic

Stayed in March 2024

Time taken for on room sauna to heat up.

Location, right by the ski slope, great walks and ski touing from the door, room size, views from restaraunt. Staff in the hotel and restaraunt were great. Roof viewing platform for Northern Lights.

Stayed in March 2024

there could have been a better selection for kids. The pancakes we ordered were belini sized and not enough for anyone even if you order 2 plates, which was a paid service. Usually all hotels with breakfast included have either american or european pancakes in their breakfast service.

The live egg counter was good and the blue berry powder in the breakfast service. Unfortunately for dinner service they has a vegetarian lasagne which they only had served 1 dish for and which finished and that was there only main dish. So a lot of people like myself were very dissapointed with not serving enough food and only having 1 main dish.

Stayed in February 2024

No elevator/lift No kettle or coffee machine in rooms

Great location, friendly staff, good parking, very nice cozy rooms, beautiful lobby and amazing breakfast :)

Stayed in March 2024

/

Amazing location with gorgeous views Super friendly staff, even though we checked in at midnight Great breakfast buffet

Stayed in February 2024

Nothing

Loved the food , the room was spacious and really enjoyed the sauna . I would deffo come back to stay . All of the staff were very helpful and I don’t have anything negative to say .

Stayed in March 2024

The room was stunning and the view of the forest was majestic. Sauna in the room was so luxurious and only took under an hour to heat up to 75C. The breakfast was superb - lots of choice and amazing quality food, also a decent selection of gluten-free food which was amazing. The juices and smoothies were a highlight, as was the freshly baked bread. The sky restaurant itself and the views are breathtaking! The lobby was really lovely as well, it was a shame the fireplace wasn't working but they made up for it by putting plenty of candles around to create a cosy and warming atmosphere. The staff were very helpful, they gave me a map and some tips on good winter hiking trails around the forest which I really appreciated. I would absolutely come back here again, there is no other place I will ever stay at in Rovaniemi!

Stayed in February 2024

The hotel can improve their fruits juices. Like many others hotel, the juices were not interesting.

The food was tasty, and the choice for breakfast was very large. We never had a buffet like that.

Stayed in February 2024

The staff were so friendly and warm. The hotel was beautifully decorated and very well situated for tourists. The breakfast was outstanding, so much choice!

Stayed in February 2024

Staff was looked pretty dry, borderline annoyed. Didn't really match luxury experience of this hotel.

This hotel is very nice. Room is small but comfortable. The breakfast was great! The dinner at the restaurant was very nice. The hotel is in the middle of nowhere which is not a problem but there are no amenities within reach of the hotel.

Stayed in February 2024

Room was a bit smaller than expected, but thats not a big deal. Unfortunately we were not informed that reservation at restaurant is a must, otherwise hotel guest may remain hungry as there are quite many external visitors. In the end we were lucky to get table at 9 p.m., unfortunately with limited dining options as kitchen was about to close. Still, food was wow!

Great location, in the nature, right at the skiing / walking trails, yet close to the city center. Hotel is nicely decorated, room was quiet, with comfortable beds, sauna, tea/coffee service. Breakfast is amazing, a lot to chose from and very tasty. Restaurant serves delicious food, we were amazed by Surprise menu.

Stayed in February 2024