The Bath was to high, made it difficult to step in and out after every bath. I would have preferred a walk in shower instead. The restaurant staff on duty during the afternoon tea and dinner were not friendly. Every request or question raised to them was met with a straight face. I felt i was bothering them. Unlike the staff on duty during breakfast who were very friendly and helpful. I also did not understand the preauthorization payment, i paid in full upon departure and i had to chase several times to have my money refunded.

Location was great, with the tram stop just outside the hotel. Breakfast was lovely, though we would have loved some toast. The hotel building was amazing. Worth visit especially due to its rich history

Stayed in September 2024

design of the shower/bath. No matter how you adjusted the showerhead the whole bathroom floor was soaked.

spacious room, comfortable beds, delicious breakfast & central location. Very helpful staff

Stayed in September 2024

Maybe it should be a better mattress on additional (child bed), also room could have slippers for guests.

We like that the room is very clean and tidy, also it is very spacious. Breakfast and dinner are exceptional. Good position close to the tram stop, but the city center is not far away even on foot.

Stayed in September 2024

Former prison made it interesting. Staff were great - friendly and helpful.

Stayed in September 2024

The dinner option was really poor. Embarrassingly poor. Wouldn’t opt for half board again.

Unique

Stayed in August 2024

Abrupt member of staff at the dinner buffet. Shower screen a little small - wet bathroom floor

Breakfast was excellent - a very wide selection and really liked the local food features such as the berries, oat yoghurt and so forth. Room was comfortable

Stayed in September 2024

Dirty bathroom, door and Carpet in the room. Mold in the shower. Dinner poor.

Stayed in September 2024

Everything

Great location, friendly staff.

Stayed in September 2024

I stayed on the first floor and it was hot days in Helsinki, however in the room was quite chilly. When asked about the possibility to turn on the conditioner or heater, unfortunately was told that its impossible. Drinks at the hotel are sold till 1:30am and thats ok, but would be practical to have this information somewhere written.

Absolutely amazing hotel. Everything was just perfect. I didn't expect such an amazing experience. From reception, to the kitchen - all the workers were extremely kind and helpful. I adored the breakfast and dinner, wide range of fruits, drinks, and various food. The style in the hotel is great.

Stayed in September 2024

Nil

Location and history.

Stayed in September 2024

After staying at various hotels in Helsinki over the years, this now was our second stay at Hotel Katanajokka. We like the hotel for its location in a quiet neighbourhood. Yet, it is only a short walk from there to the bustling centre of Helsinki. Rooms are comfortable, breakfast superb - and there is public parking right on the property, not a given in Helsinki. We didn't miss a thing.

Stayed in August 2024

Large room and comfy bed. Provided free afternoon cake and light dinners.

Stayed in September 2024

This former prison has been very nicely renovated. The rooms are clean, comfortable and modern and quiet. There is a decent breakfast buffet which should cater for most people. Dinner is included in the price and is simple home-cooked type food. It's about a 15 minute walk to the ferry to Suonmenlinna and a few more minutes to the cathedral and retail area.

Stayed in September 2024

Two things did detract a little. The first was being asked to pay an extra 10 Euros to check in early (we arrived an hour before regular book in time) most hotels allow this an no charge if the room is ready. The second was being asked if we were okay with them not cleaning our room every day? We have come across this before but usually with an offer to give a credit for those days you chose not to have the room cleaned. That was not the case here, and as we were paying a fairly hefty rate we requested that our room be done each day. This was done and they even offered us a takeaway breakfast the day of our departure as we were leaving so early.

Loved the concept of it right from the beginning, it is a very interesting place, being a converted prison as it is. Our room was obviously originally two small cells, the central hallways with the metal stairs and railings were exactly what you would see in a movie (although they were now carpeted). It was a great experience indeed and the staff were excellent. We also used the hotel sauna, we pre-booked it and had it to ourselves for an hour. Well worth it.

Stayed in September 2024

They don't clean your room unless you asked Also the light dinner could have more variety For example, when they served pork if you don't eat pork there's no alternative like fish etc.

The hotel is nice & the staff are very nice Breakfast was good , the light dinner was ok The room big enough to move around & clean I would go back it's an interesting place , the tram Is on the corner of the hotel to go to town. I would recommend it to my friends

Stayed in August 2024

Unique hotel. Great location near the city center.

Stayed in August 2024

No issues

Location room, breakfast, free evening meal, tea stop just outside

Stayed in August 2024

Very disappointing take away if you leave early: bad old sandwiches, bad plums plus candy and vegetable chips We couldn’t adjust the temperature in the room it was too hot at the end of August

Good breakfast:any choices both food and drinks Room was stylish and spacious. Nice towels and toiletries Sauna was wonderful in our junior suit Staff friendly and helpful

Stayed in August 2024

This hotel is superb, breakfast an dinner are excellent. The room was spacious and the beds really comfortable. This was my second stay at the hotel and I am looking forward to staying again.

Stayed in August 2024

I don't mind the room not being cleaned during my stay, but for a 6-night-stay I will need more than one roll of toilet paper - it's a bit of a hazard that I had to come and ask for this. I suffered from the intense air conditioning and didn't find a way to stop it from noisily blowing into my face - this is probably just a problem for me as a difficult sleeper. Finally some more explicit communication would have been nice: please have a leaflet in the room stating when breakfast etc. is served; I now had to go make a picture in the reception area. I still don't know by when checkout was due, since I couldn't find any information on this.

Really good food (I especially liked the dinner; though some more variation in the breakfast would have been nice), excellent location for me and very efficient and friendly staff.

Stayed in August 2024

Nothing

The location is fantastic right outside number 4 tram stop straight into the city and a 2 min walk to the Vikingline ferry terminal to Tallinn. Cleanliness was great, breakfast and evening meal filling and tasty with free Fika (coffee and cake) 3-5 everyday. Very good value considering the meals are included in the price which would be expensive eating out in Helsinki. Kept prison features great go see the old cells and very quirky. Staff friendly.

Stayed in August 2024

Everything! This hotel is amazing and the staff are wonderful. Rooms are incredible & the breakfast was sublime. Do not hesitate to stay here! ❤️

Stayed in August 2024

The included evening meal was a bit hit and miss: the soup and salad were always good (but the soup ran out quite early one night) and the "main" part of the meal was sometimes a bit disappointing. Hard to complain though as the room rate was so reasonable. Best to consider it a bonus rather than an inclusion and be prepared to pop to the nearby supermarket (5 mins)to top yourself up if needed. Not a complaint, just an observation: rooms are not serviced during the stay (except I think on request). Once we realised this we found it quite relaxing (as not on tenterhooks that someone might be knocking on door whilst snoozing)

Excellent hotel with garden (unusual in Helsinki) and parking available (c£20 per day). We liked it so much we stayed twice in the same trip. It's worth paying the small supplement to have a superior room which means that you are guaranteed a window you can look out of. The position of the hotel is great: on a little island out of the way but only 10mins walk from the main street (or catch the no 4 tram which runs every 10 minutes from outside the front gate). Breakfast was excellent and the included Fika (afternoon coffee/tea and cake) a lovely way to end a days sightseeing.

Stayed in August 2024

Good could have been better

Unique and very nice

Stayed in August 2024