Plaza de España n.5, Centro, 28008 Madrid, Spain
#9 of 452 hotels in Madrid
Guests' ChoiceBased on 700 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.7
Free WiFi
8.9
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End of dialog contentReviewed: 27 September 2024
Jie
United StatesExcellent Hotel for both business and leisure as it is centrally located
Stayed in September 2024
Reviewed: 27 September 2024
Josh
AustraliaThe gym was extremely small. For a 5 star hotel, we expected this to be bigger and better equip - this is the standard at many other 5 star hotels. Bar service on rooftop was average.
The hotel room was amazing. Spacious, well appointed and careful thought out design wise for the user. Bed was very comfortable and clean. One of the best hotel rooms I’ve stayed in.
Stayed in September 2024
Reviewed: 8 September 2024
Nir
Israelbreakfast was not bad but a bit underwhelming for a 5 star hotel at the rate we paid.
Very nice modern hotel. Great rooftop bar and very good central location.
Stayed in August 2024
Reviewed: 4 September 2024
Matthew
United StatesRoom was a little basic but nice
Clean, nice, big room, good view, Great staff
Stayed in September 2024
Reviewed: 31 August 2024
Angela
CanadaCentrally located amazing staff the most comfortable beds ever !
Stayed in August 2024
Reviewed: 28 August 2024
Tally
United StatesLoved this hotel it was newly renovated and a great location
Stayed in August 2024
Reviewed: 27 August 2024
Kenny
IsraelAll was excellent, although the air conditioner was a bit problematic and didn’t cool that well.
Top service. All speak English. Extremely helpful, friendly and respond-full. The staff at the door and at the desk were best in class. Property at 5 star level, spotless and looks all new. We took a room with a terrace.
Stayed in August 2024
Reviewed: 20 August 2024
Viviana
United StatesNothing unpleasant comes to mind. This is where we started our vacation in Spain this summer and it was very positive!
The welcome from the moment we stepped into the hotel lobby was warm and friendly. The staff always provided good advice on places to eat and shows to experience. Always a smile, always at our service to make us feel comfortable and welcomed!
Stayed in July 2024
Reviewed: 16 August 2024
Sim
United KingdomNothing I didn't like
Loved the location and ease of access to all key parts of the city. Staff were very pleasant and helpful.
Stayed in August 2024
Reviewed: 15 August 2024
Jennifer
United StatesNothing
The rooms were perfect and the view
Stayed in August 2024
Reviewed: 14 August 2024
Rand
United Arab EmiratesStaff at breakfast were rude, everyday we feel we are being watched what we eat.
Nice big hotel
Stayed in June 2024
Reviewed: 13 August 2024
Frederic
United StatesGreat location and staff. And great shower and room. Was very pleased.
Stayed in August 2024
Reviewed: 12 August 2024
Allyson
United Kingdomthe service up at Ginko bar during the day could often be very slow even though it was very quiet, but the few staff that were serving were very friendly.
amazing food, great staff very friendly, great breakfast choice. Pefectly located in the centre but also access to parks and places to visit.
Stayed in August 2024
Reviewed: 4 August 2024
Andi
Israelnice workers, excellent service
Stayed in July 2024
Reviewed: 3 August 2024
Margaret
New ZealandIt was all fabulous
Very modern and clean. Close to attractions we liked . Concierges were outstanding in their job, especially Angel. Bed comfortable .
Stayed in August 2024
Reviewed: 30 July 2024
Salman
KuwaitThe room service was slow and got the orders wrong
The hotel staff are great the facilities were great the room clean neat and nice.. location as well
Stayed in July 2024
Reviewed: 28 July 2024
Alejandro
United StatesThe only issue we found during our stay is that early in the morning we heard all the noise from the cleaning crew, I know they have to do their job but it was loud noise and woke up us !
Room, location and feel of luxury.
Stayed in July 2024
Reviewed: 27 July 2024
Victoria
United KingdomLocation
Stayed in July 2024
Reviewed: 22 July 2024
Margaret
United StatesNothing.
Our room was beautiful!
Stayed in July 2024
Reviewed: 21 July 2024
Ali
MoroccoEverything was perfect. Very kind staff
Stayed in July 2024
Reviewed: 16 July 2024
Rami
KuwaitNot all draft speaking English
New clean friendly good location
Stayed in July 2024
Reviewed: 12 July 2024
David
United KingdomThe breakfast offering was ok but not what one would expect from a 5 star hotel
Room and location. Reception staff very helpful with restaurant recommendations and booking tables
Stayed in July 2024
Reviewed: 7 July 2024
Ján
SlovakiaNone
Perfect location
Stayed in July 2024
Reviewed: 2 July 2024
Nathalie
BelgiumThe rooms are not very big, although we booked a larger one. This is a minor problem really :)
Comfortabel rooms with great bed and gorgeous bathroom. Very cool and elegant at the same time. Great views on Plaza de ESPAÑA from our room. Very varied breakfast.
Stayed in June 2024
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