Plaza de España n.5, Centro, 28008 Madrid, Spain
#9 of 443 hotels in Madrid
Guests' ChoiceBased on 659 hotel reviews
9.2Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.6
Free WiFi
9.0
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End of dialog contentReviewed: 17 June 2024
Amy
United KingdomWhen you’re around the pool area you have to go in to the restaurant to order drinks, it would be nice if they had pool staff
Great location, very luxury hotel and staff were friendly and helpful.
Stayed in June 2024
Reviewed: 14 June 2024
Nouf
KuwaitSmall gym
Quite and clean
Stayed in June 2024
Reviewed: 13 June 2024
Qianqian
Hong KongEverything was perfect
Very nice stay at VP hotel! Staff were really friendly and helpful. We were assigned into a very great room with city scenery. Also the facility and design were wonderful! Will definitely choose VP again next time )
Stayed in June 2024
Reviewed: 13 June 2024
Alexa
United StatesThe pillow was very flat and didn’t offer much support. I saw there was a pillow menu but didn’t know if this was an extra charge or not. This could be a good point to bring up at check in.
Beautiful hotel and luxury room. The bathroom was modern and very spacious. I loved how the toilet and shower are separated from the sink area with a door. The staff were incredibly kind and offered exceptional hospitality. We never had to wait for an answer to our questions and there was always someone available to help us right away. Truly a phenomenal staff that is passionate about their work. Being greeted with a welcome beverage was a nice touch! The rooftop was also so beautiful. We wished we stayed here longer and will definitely return on our next trip to Granada.
Stayed in June 2024
Reviewed: 11 June 2024
Arlene
United KingdomThe breakfast - it was awful. Really poor for 5 star. I would pass and go out of the hotel given the cost. It’s like a big budget hotel breakfast with limited healthy options. Staff in the Ginko bar have real attitude. Poor service, dont care. Food in Ginko was poor - much better elsewhere. Yes it has a view but just not great. All other hotel staff were great.
Room was modern, well appointed, comfortable and clean. Good black out blinds and good air con - quiet and effective. All modern and new
Stayed in June 2024
Reviewed: 4 June 2024
Fahad
United Arab EmiratesVery amazing and friendly staff
Stayed in June 2024
Reviewed: 3 June 2024
Richard
United KingdomReally great location close to the Metro. Within walking distance of the Royal Palace and Cathedral. Plenty of good shops and restaurants nearby.
Stayed in June 2024
Reviewed: 23 May 2024
Payam
AustraliaThe hotel is stunning - very new and modern. Location is excellent and staff are lovely.
Stayed in May 2024
Reviewed: 21 May 2024
Demi
United KingdomThe spa wasnt the best.
The staff were all friendly and very helpful. The bedroom had a great view of the square and was very modern. Ginko bar had amazing food and cocktails.
Stayed in May 2024
Reviewed: 20 May 2024
Nicholas
United StatesFor the price it was missing that super lux feeling. It was luxurious, but it didn't make you feel exclusive. And at that price it should have.
The room was large and luxurious. The breakfast was impressive. The location was centrally located.
Stayed in April 2024
Reviewed: 4 May 2024
Reza
IranExcellent staff clean , good airconditio
Stayed in April 2024
Reviewed: 2 May 2024
Nicola
United KingdomNo issues at all!
Great location, rooftop bar and restaurant was excellent, as was the breakfast!
Stayed in April 2024
Reviewed: 2 May 2024
Gianni
ItalyAmazing location, amazing breakfast, comfortable room, comfortable beds.
Stayed in May 2024
Reviewed: 30 April 2024
Daniel
United StatesCheck in and services.
Stayed in April 2024
Reviewed: 21 April 2024
Aileen
United StatesWe liked everything.
Great Location, comfortable and spacious rooms, and great staff.
Stayed in March 2024
Reviewed: 16 April 2024
Wael
QatarThe Area very crowded
Everything was wonderful
Stayed in April 2024
Reviewed: 12 April 2024
Elda
United KingdomThe swimming pool is only open at summer times but is ok
Is close to central and next to Riu hotel Same time close to metro . Also only 15 min away from airport And gou have taxi everywhere every second ( not expensive) depending on location but max is €35 . Lovely staff and rooftop bar and restaurant was amazing . We really enjoyed the trip and recommend
Stayed in April 2024
Reviewed: 6 April 2024
Vineesh
United KingdomNothing to complain
Fabulous property with excellent service
Stayed in April 2024
Reviewed: 5 April 2024
Sunil
United StatesToo expensive for that room size
Location, cleanliness and Modern
Stayed in March 2024
Reviewed: 5 April 2024
Teresita
Hong KongCan’t complsin on any thing
The staff were excellent, were friendly, informative, helpful and attentive. Room was most comfortable. Conveniently located to the most favoured Tourist attraction.
Stayed in April 2024
Reviewed: 4 April 2024
Darvasmate
Hungarylack of shelves
Room size, cleanliness, staff
Stayed in April 2024
Reviewed: 28 March 2024
Dean
United KingdomWe had renovations on the floor which affected the hot water overnight however this was well communicated and work was completed overnight with no impact to my stay.
Outstanding room. Friendly and helpful staff, large rooms, extremely clean and great amenities. Perfect location only a short walk from the most beautiful parts of Madrid.
Stayed in March 2024
Reviewed: 26 March 2024
Andrew
United KingdomSee above
Good choice, would have like a fresh selection of cereals rather than boxes.
Stayed in March 2024
Reviewed: 25 March 2024
Jonida
SwitzerlandPerfect location and super friendly and professional staff. Anytime again.
Stayed in March 2024
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