Calle del Prado, 18, Centro, 28014 Madrid, Spain
#124 of 443 hotels in Madrid
Guests' ChoiceBased on 2050 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.1
Value for money
8.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2024
Elif
NetherlandsThis place is centrally located, had a very nice restaurant and helpful staff It’s worth the money
Stayed in June 2024
Reviewed: 20 June 2024
Ajit
United Arab EmiratesThe rooms were slightly less spacious as one would have liked. Also, would have been great to have some more amenities like kettle to cater to a variety of guests.
The location of the hotel was great. Just minutes walking from some of the key locations. The hotel used sustainable products which is great to see.
Stayed in May 2024
Reviewed: 18 June 2024
Amanda
United KingdomI really thought it was great!
Clean, airy, funky with lovely staff.
Stayed in June 2024
Reviewed: 18 June 2024
Carolina
BrazilToo expensive for what it offers. Rooms are new and very clean, but it shouldn’t cost as much as it does.
Location is perfect.
Stayed in June 2024
Reviewed: 17 June 2024
John
JapanThe lobby! the restaurant! reception! location! everything!
Stayed in May 2024
Reviewed: 17 June 2024
Siddarth
SwitzerlandNo gym
Excellent location. I had heard of reviews about noise but this is the most silent in my opinion you can get in Madrid if you book in the center. Make sure you take rooms facing the patio. Room 623 was pretty silent!!!
Stayed in June 2024
Reviewed: 16 June 2024
John
United KingdomNothing
Great hotel in very good location for all one wants to see and visit
Stayed in June 2024
Reviewed: 14 June 2024
Maria
GermanyWe were there for five nights. The room was big clean and had a bit bathroom. Unfortunately it was a bit to dark in the room as it was facing a small square inside the courtyard, . After I told them that, they were very nice and gave us a room facing the street. The staff was very friendly and helpful . The location is great and near to all the sights like Prado, Rena Sofia , e.t.c . We stayed there in the beginning of April
Stayed in April 2024
Reviewed: 14 June 2024
Serena
United KingdomThe location is ideal (walking distance from the Plaza Mayor). There are a number of great bars and restaurants within walking distance as well. Despite its central location, there is very little noise at night. My room was a good size (as was the bathroom). Would definitely stay here again!
Stayed in June 2024
Reviewed: 11 June 2024
Abdullah
KuwaitStaff too load in the morning
Location and room size
Stayed in June 2024
Reviewed: 11 June 2024
Elizabeth
CanadaThe location was close to the city centre and to all tourist attractions. The room was clean and comfortable.
Stayed in May 2024
Reviewed: 7 June 2024
Nicola
United Arab Emirates-
Location of Vincci is just amazing! I literally could walk every morning to Prado, it was 2mins away! And the staff at Vincci is as warm and hospitable as the great city of Madrid. I found the room cozy, perfect after a full day of meetings. WiFi was great and I appreciated the cool lemonade at the lobby!
Stayed in June 2024
Reviewed: 7 June 2024
Mark
Irelandn/a
didn't include breakfast
Stayed in June 2024
Reviewed: 4 June 2024
Jacquiline
JamaicaNo iron in the room. I didn't expect the slanted ceiling like an attic. I expected more windows in my room. There were two small windows and with the attic ceiling felt a bit claustrophobic. Was this a regular room? For the price, I was disappointed.
The staff were bilingual and friendly. The hotel was clean. The food was excellent. Jazz at dinner was nice. Was able to borrow an adapter at front desk.
Stayed in June 2024
Reviewed: 3 June 2024
Richard
United KingdomThe right kind of quirky, backed up a good bar, excellent breakfast (and opening times) very good suite, and friendly and flexible staff.
Stayed in June 2024
Reviewed: 31 May 2024
Pamela
United StatesThe location is excellent, close to many attractions.
Stayed in May 2024
Reviewed: 26 May 2024
Anna
SpainThe style of the lobby, the breakfast, the size of the bed and the room that had everything necessary
Stayed in April 2024
Reviewed: 25 May 2024
Matthew
PortugalGreat room and great location. Attentive staff.
Stayed in May 2024
Reviewed: 19 May 2024
Sarah
United KingdomExcellent location, nice breakfast
Stayed in May 2024
Reviewed: 17 May 2024
Lahsan
FranceLe parking super cher et le fer à repassé petit.
The room and the building. Best area in madrid.
Stayed in May 2024
Reviewed: 16 May 2024
Daniela
RomaniaA little noisy at night but just while window left open.
Location is best you can get close to everything. Staff is great .
Stayed in May 2024
Reviewed: 16 May 2024
Abdulwareth
YemenFantastic
Stayed in May 2024
Reviewed: 16 May 2024
Aurelia
Czech RepublicGreat breakfast. Great location. We could walk everywhere. Very clean
Stayed in March 2024
Reviewed: 12 May 2024
Carrie
PortugalThe rooms are very small and somewhat dated. Our original room was right above the restaurant/cafe and a wedding party was in full swing. I asked to be moved to a quieter room and was accommodated very nicely. The new room was smaller but very quiet. Unfortunately reception rang our room at 5AM to say a cab we never ordered was here. Not a nice way to start my 65th year, but all was fine.
Perfect location for a quick trip to Madrid. The reception staff is exceptionally friendly and efficient. I mentioned my birthday was today, and they so very thoughtfully sent us a beautiful dessert plate decorated so beautifully. It’s small touches like this that would not only make this hotel highly recommended but also, make us return. Thank you.
Stayed in May 2024
Arzachena, Italy
Gurnee, USA
Rostov on Don, Russia
Pembroke, Canada
Hook Norton, UK
Calpe, Spain
Altea, Spain
Madrid, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content