Gran Vía, 41, Centro, 28013 Madrid, Spain
#116 of 452 hotels in Madrid
Guests' ChoiceBased on 1727 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.0
Value for money
8.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Kevin
United KingdomRoom had limited seating
Location yet quiet
Stayed in September 2024
Reviewed: 23 September 2024
Jperfet
FranceBreakfast
Stayed in September 2024
Reviewed: 20 September 2024
Zahrah
Saudi ArabiaThe room did not have kettle or coffee maker
The location was great
Stayed in September 2024
Reviewed: 19 September 2024
Deepak
IndiaLocation
Stayed in September 2024
Reviewed: 17 September 2024
Bernardkruger
United StatesThe bathroom shower was disappointing, as in so many decent European hotels. Why is it that hotels expect that little piece of glass to keep the water in the shower? Don't these designers take showers themselves?! By simply adding a second piece of glass they could have provided a proper shower door, instead of the inevitable splashing of water all over the bathroom floor, and soaked towels! The sad thing is thing is that everyone now seems to follow this unacceptable trend.
A very well appointed modern hotel in a central location on the Gran Via. Excellent staff. Great breakfast.
Stayed in September 2024
Reviewed: 17 September 2024
Patricia
CanadaThe location was perfect.
Staff very friendly and helpful.
Stayed in September 2024
Reviewed: 17 September 2024
Muyuan
New ZealandThe location was perfect for me. All the shops and eating places were so close, there was even a supermarket across the road. I walked to some of the major attractions, along some beautiful roads, both directions were nice. The staff were very nice. The breakfast was great The room was small but enough for me. The bed was very comfortable. Very quiet even the hotel was in a busy area.
Stayed in September 2024
Reviewed: 16 September 2024
May
IsraelThe location is great, close enough to everything, just on the gran via, across a supermarket and a Starbucks. The staff were attentive and helpful.
Stayed in September 2024
Reviewed: 15 September 2024
Ayoub
MoroccoNothing
- Location - comfort
Stayed in September 2024
Reviewed: 15 September 2024
Alireza
United StatesIts was great loction and good ambiance
Stayed in September 2024
Reviewed: 11 September 2024
Salem
QatarNothing
Location was amazing,all staff friendly Eapacily Danieal. Everything was great
Stayed in September 2024
Reviewed: 11 September 2024
Abdulaziz
Saudi ArabiaRoom size
Perfect location
Stayed in September 2024
Reviewed: 11 September 2024
Bojana
MontenegroEverything
Stayed in September 2024
Reviewed: 6 September 2024
Jodi
SpainAlways excellence 100% profesional top quality
Stayed in September 2024
Reviewed: 3 September 2024
Josfy
IndiaEverything was excellent.
The hotel is excellent. The staff at the reception was great. The rooms are very clean and comfortable and the restaurant service for breakfast was spot on.
Stayed in August 2024
Reviewed: 1 September 2024
Hernandez-ying
United StatesLocation, beautiful rooms and architecture, and friendly staff.
Stayed in August 2024
Reviewed: 29 August 2024
Simisola
United StatesLocation, location, location. Friendly staff
Stayed in August 2024
Reviewed: 26 August 2024
Anas
QatarNothing
Everything
Stayed in August 2024
Reviewed: 23 August 2024
Ferney
ColombiaLocation and room
Stayed in July 2024
Reviewed: 22 August 2024
Turki
Saudi ArabiaBecause I check out earlier in the morning there is no staff to help in our luggage
The location it’s near from everything
Stayed in August 2024
Reviewed: 20 August 2024
Sinead
IrelandPerfect location. Beautiful breakfast. Lovely helpful staff. 👌
Stayed in August 2024
Reviewed: 19 August 2024
Benjamin
NorwayHad a medical emergency and told the staff about this on the phone, asking to stay past check-out time, they kept calling multiple times and stressing us, although we had agreed upon a new check-out time for additional pay.
Good location, nice and uniquely designed rooms, beautiful views.
Stayed in July 2024
Reviewed: 19 August 2024
Rashid
IraqNot clean High prise Bad service They take money from my visa card after 2days of leaving I make block to my account for this reason I pay cash for mini bar after 2day take from visa card
Good location
Stayed in August 2024
Reviewed: 18 August 2024
Noha
EgyptThere is no kettle , no coffee or tea no water in room. There are no facilities in the room. I asked room service for a plate and spoon in my room but they refused and usually in any other hotel they do that it was strange . I found in bathroom two insects one small silverfish and the other was a worm near the bathtub. Breakfast was expensive compared to the around prices.
Great location in downtown
Stayed in August 2024
Exmore, USA
Killstad, Sweden
Lincoln, USA
Porto Cervo, Italy
Philadelphia, USA
Saintes-Maries-de-la-Mer, France
Guadalajara, Mexico
Villeneuve-de-Duras, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content