The location was great! Lovely views from the hotel

Stayed in September 2024

close to the port , pet friendly , large balcony to the room . great view , good food , staff excellent

Stayed in September 2024

The only thing I didnt like is that the temperature in the room was too hot. The AC is controlled by the hotel; the first day, they fix it, but the second night, I haven't a good sleep at all.

Very good service, nice breakfast, excellent location and the restaurant for dinner is very good! You can enjoy the view of the river from the tranquility of the bar. Nice surrounding, plenty of trees.

Stayed in September 2024

There was nothing that we didn't like. We didn't get to try out the restaurant as it was closed for a private event, but it didn't bother us at all.

Room was spacious, with all the amenities provided. It was the first time we stayed in a hotel with our little dog and we felt very welcomed. They had a little dog care package in the room, ie bowl for water, pads and some canned food just in case you need them! We felt this extra touch was very nice. Parking was a bonus, as when you come by car you always worry about where to leave it safely and we didn't have to worry at all.

Stayed in July 2024

The bathroom needed updating. Old grouting had mildew in the shower/bath At 70 and 76 years old, climbing in and out of a very narrow bath to take a shower is not very safe or easy. For a 4* hotel, the towels were not up to standard, quality wise.

The gothic look is great. Staff were friendly Location is so convenient for the ferry port and the area of Santurce is worth a stroll to. The lovely terrace where you can have breakfast or a late night drink Quaint seating areas around the hotel. Secure parking The breakfast was good Beds were comfy

Stayed in August 2024

The restaurant staff could be nicer and more accommodating. When asking for a child's portion, the request was denied and suggested that we share the adult plates with her. The noise in the street at night was very noticeable, the train and the people at the train station! And the hair was very dry.

The location and the beautiful architecture of the building was a plus. The reception staff was also nice and accommodating.

Stayed in August 2024

Bathroom a little tired

Location

Stayed in August 2024

Worst gym I ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym.

All good, as expected. Comfortable beds, nice air conditioned rooms

Stayed in August 2024

Thought breakfast was included, told it was on check in , confirmed this but had to pay surplus in morning after eaten

Location, staff lovely

Stayed in August 2024

There was 'no lunch available the hotel only microwave meals.

Stayed in July 2024

Breakfast was pretty good (normal).

Stayed in July 2024

Close to the port. Staff stored bicycles with zero fuss.

Stayed in June 2024

Being dog friendly, we think that dogs should be allowed in the bar and that it should open at lunchtime.

Beautiful hotel in a good location for the ferry port. Lovely staff and really good food.

Stayed in July 2024

The restaurant should offer room service for evening meals. Helpful if travelling with a dog,

Excellent if travelling with a dog, huge balcony, gardens outside

Stayed in July 2024

Air con in room struggled a bit

Lovely building, great situation for ferry.

Stayed in July 2024

The rates for rooms are a little bit expensive. The hotel does not offer a free bottle of water in the room.

The building is nice and the location is very convenient.

Stayed in July 2024

Could not have dinner as the hotel was swarming with coach tour guests. They monopolized the hotel.

Good location and underground parking available

Stayed in June 2024

It was extremely quiet, not many people!

We had a lovely room

Stayed in June 2024

Rooms very basic

Nice breakfast, very friendly staff

Stayed in May 2024

Waited a long time for service as large group in hotel Left adapter+ toothbrush charger at hotel - messaged them but no response

Venue although upgraded room was dark with no central lighting

Stayed in June 2024

The car park, although very useful in location, frightens me as the space and access is so tight.

Didn’t eat there but great spot.

Stayed in June 2024

Poor selection menu, in the restaurant, no bar food available, bar only opened for about 2 hours in the evening, couldn't get lunch, as there was a private function on. Very disappointed, had to get a sandwich from a small shop set up in the foyer, which was awful, no tea coffee facility in the room. Such a shame, as this really is a beautiful hotel, as they could offer a much better food service. I would use them again, but would bring a picnic.

Beautiful clean rooms, very comfortable bed, great nights sleep. Perfect stop over hotel

Stayed in June 2024

Room had a splendid view over the harbour. The house wine was very pleasant indeed. Overall it is a very pleasant place to stay.

Stayed in June 2024

Room wasn't ready at the stated check in time and the garage was difficult to get into as the intercom didn't seem to work properly. House keeping entered the room an hour before check out time.

Room size was good and air con worked well. Staff were really friendly and helpful. We were allowed to keep our motorcycles parked in the garage and kept our luggage at the hotel for the afternoon after our check out time for free.

Stayed in June 2024