The room was spoiled by (necessary) renovation works. e.g. couldn't have a siesta.

Room was lovely, breakfast excellent.

Stayed in May 2024

Building works going on

Location and very friendly staff

Stayed in June 2024

We booked a room with ocean view and we get a room at first floor and the ocean view doesn’t exist , so I implored them to give me a room at another floor to have a small ocean view. The rooms look great here in photos but in reality doesn’t look like this . The staff it’s a lil bit irritated, doesn’t smile, doesn’t hear you when you ask something. The restaurant cost a little bit more than its offers , food not so good and 40€ for 1 person I’ve eat only 1time at their restaurant and was enough. It’s better to don’t try to lose your money .

Nothing special in this property. Just jokes.

Stayed in May 2024

Bathroom in the room was a bit old. Would have been great to have more pastries option at breakfast.

Great location, spacious space for north breakfast and outdoor

Stayed in May 2024

No kettle etc in room, building work going on which we where not notified about

Friendly staff, clean, good breakfast

Stayed in May 2024

It would gave been nice to have tea/coffee facilities in the room,also the beds were quiet hard

Great breakfast ,catered for people with celiac with gluten free bread cereal muffins etc

Stayed in April 2024

Amazing breakfast and great location

Stayed in April 2024

I couldn’t find a safe in my room.

Great breakfast. Friendly and helpful staff. Fun activities

Stayed in April 2024

Nothing

The staff at this hotel were super lovely & helpful, they couldn’t do enough for our group of 10. It was really clean and comfortable and the pool area is super lovely.

Stayed in April 2024

Kindermenu Top

Stayed in April 2024

Everything seemed to be extra. Extra for the safe, extra for the towels, extra for the lounges, extra for the parking. We had to ask for the safe key - really? 3 euros per day? We had to ask for beach towels - really? A 15 euro deposit? Why not give a card that must be returned? We had to ask if it was ok to park where we were just to hear that there were 6 free spots and the rest were 18 euros per day! Why not just let your guests enjoy the use of the hotel without feeling squeezed - charge 10 euros more per person per stay and don’t make the guests feel like you need to get more? That is like the airlines charging for your seat!

The rooms were clean and the beds very comfortable. The maid was very nice as were the rest of the staff.

Stayed in March 2024

When i first arrived at the hotel, i was quite disappointed, it is average, the location spoilt it, being on a main road, although i appreciate not much you can do about that! The Bar isn't big enough to seat everyone - shame Restaurant food was only ever warm, got a bit samey after a week, but ok ( salads were our favourite ) Bed mattresses were too hard

I hope you are paying your entertainment managers/ staff well because they honestly made our holiday . The difference to the vibe/ atmosphere was so much better when they were working. We loved Manu and all he did - pilates class, and Thomas & Deigo were fantastic, always engaging with residents, but not too pushy either. Their shows were great.

Stayed in March 2024

The bedroom in the suite is very dark with just a little window up high This was not shown in any of the pictures so would recommend a photo is included so people know what to expect. Hangers in wardrobe were dusty. Also you can hear the toilets/showers from neighbouring rooms. All just minor areas for improvement.

Excellent breakfast, very friendly & helpful staff, Easy check-in & check out. Cleaners every day. Location is excellent as its slightly back from the main strip so noise isn't an issue late at night. Enjoyed our stay!

Stayed in March 2024

No tea or coffee making facility in the room.

Good location and nice touch with the wine on arrival.

Stayed in March 2024

Room a little worn out. Parket old and ruined

Good situation, balcony towards sun, enough space in garden, exelent breakfast, fun staff, lot of activity

Stayed in March 2024

Bedrooms to small

Breakfast very good location not good to far out

Stayed in March 2024

room 420 needs a new flooring and the beds were to hard

good

Stayed in March 2024

Bed was old. To near street with car 24/7

Food, pool facility. Staff

Stayed in March 2024

Breakfast was fine. Dinner was ok but choises were limited

Stayed in February 2024

Food was good and a good selection but very repetitive and it wasn't ideal if you liked meat no steak chops etc

Location was good friendly staff and clean.

Stayed in March 2024

Great location for restaurants, the beach and for the strip. Easy to get to and from the airport via bus as the bus stop is just outside. Was delighted to have entrainment and activities out of season available.

Stayed in March 2024

Sound from veronicas

Stayed in February 2024

If you don't include dinner with your stay (we didn't) and want to eat dinner in the hotel it is extremely expensive. The beds are comfortable but small. Overall a pleasant stay however it is quite expensive for the standard of it. A very good standard of a hotel but very pricey for it.

Had a lovely stay. The hotel is located near the beaches, Playa de las Américas and Playa de Troya. There is an excellent breakfast daily. It's located in a quieter area away from the nightclub area of Las Américas! There is a bus stop near the hotel which is brilliant to do day trips or to get to other beaches. The staff are very friendly in the hotel!

Stayed in February 2024

No tea and coffee facilities in room, no walk in showers, very narrow bath showers, beds very hard, needs urgent refurbishment of rooms and bathrooms

Great staff, entertainment team were brilliant, lovely warm pool, very clean, good food but limited choice

Stayed in February 2024