Bolivia s/n, 38632 Playa de las Americas, Spain
#255 of 683 hotels in Playa de las Americas
Guests' ChoiceBased on 672 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
8.5
Facilities
8.3
Staff
9.1
Value for money
8.1
Free WiFi
7.5
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End of dialog contentReviewed: 6 August 2024
Guðríður
IcelandThe bathroom was not the cleanest and we got a dirty towel the first day, but they came right up with new ones. The bed were really uncomfortable and the pillows.
the staff was very nice and the guys that did the entertainment were amazing. The food was better than i expected but wouldve loved more viarity between lunch and dinner
Stayed in July 2024
Reviewed: 4 August 2024
David
United KingdomLovely staff and food was always good
Great location
Stayed in July 2024
Reviewed: 4 July 2024
Sandra
United KingdomAdult only hotel in danger of creating a 18-30 club exclusive to older clients!!!!
Informal relaxed atmosphere. Welcoming professional friendly and approachable staff . Breakfast excellent evening meal variable. Hotel facilities excellent very clean and user friendly. Location good. Overall excellent
Stayed in June 2024
Reviewed: 27 June 2024
Costel
United KingdomThe works on the 4 and 5 floors,with lots of noises during the day. The WiFi was disconnecting all the time(like every 10 seconds).
The food was good and diverse. The location is close to the beach and supermarket. The pool was heated.
Stayed in June 2024
Reviewed: 18 June 2024
Edward
SpainThe room was spoiled by (necessary) renovation works. e.g. couldn't have a siesta.
Room was lovely, breakfast excellent.
Stayed in May 2024
Reviewed: 14 June 2024
William
United KingdomBuilding works going on
Location and very friendly staff
Stayed in June 2024
Reviewed: 13 June 2024
Alexandra
RomaniaWe booked a room with ocean view and we get a room at first floor and the ocean view doesn’t exist , so I implored them to give me a room at another floor to have a small ocean view. The rooms look great here in photos but in reality doesn’t look like this . The staff it’s a lil bit irritated, doesn’t smile, doesn’t hear you when you ask something. The restaurant cost a little bit more than its offers , food not so good and 40€ for 1 person I’ve eat only 1time at their restaurant and was enough. It’s better to don’t try to lose your money .
Nothing special in this property. Just jokes.
Stayed in May 2024
Reviewed: 29 May 2024
Claudia
United KingdomBathroom in the room was a bit old. Would have been great to have more pastries option at breakfast.
Great location, spacious space for north breakfast and outdoor
Stayed in May 2024
Reviewed: 27 May 2024
Donna
United KingdomNo kettle etc in room, building work going on which we where not notified about
Friendly staff, clean, good breakfast
Stayed in May 2024
Reviewed: 25 May 2024
Esther
IrelandIt would gave been nice to have tea/coffee facilities in the room,also the beds were quiet hard
Great breakfast ,catered for people with celiac with gluten free bread cereal muffins etc
Stayed in April 2024
Reviewed: 21 May 2024
Juta
United KingdomAmazing breakfast and great location
Stayed in April 2024
Reviewed: 2 May 2024
Sam
United KingdomI couldn’t find a safe in my room.
Great breakfast. Friendly and helpful staff. Fun activities
Stayed in April 2024
Reviewed: 28 April 2024
Lucie
United KingdomNothing
The staff at this hotel were super lovely & helpful, they couldn’t do enough for our group of 10. It was really clean and comfortable and the pool area is super lovely.
Stayed in April 2024
Reviewed: 16 April 2024
Ronny
GermanyKindermenu Top
Stayed in April 2024
Reviewed: 1 April 2024
Jeannie
United StatesEverything seemed to be extra. Extra for the safe, extra for the towels, extra for the lounges, extra for the parking. We had to ask for the safe key - really? 3 euros per day? We had to ask for beach towels - really? A 15 euro deposit? Why not give a card that must be returned? We had to ask if it was ok to park where we were just to hear that there were 6 free spots and the rest were 18 euros per day! Why not just let your guests enjoy the use of the hotel without feeling squeezed - charge 10 euros more per person per stay and don’t make the guests feel like you need to get more? That is like the airlines charging for your seat!
The rooms were clean and the beds very comfortable. The maid was very nice as were the rest of the staff.
Stayed in March 2024
Reviewed: 1 April 2024
Sarah
United KingdomWhen i first arrived at the hotel, i was quite disappointed, it is average, the location spoilt it, being on a main road, although i appreciate not much you can do about that! The Bar isn't big enough to seat everyone - shame Restaurant food was only ever warm, got a bit samey after a week, but ok ( salads were our favourite ) Bed mattresses were too hard
I hope you are paying your entertainment managers/ staff well because they honestly made our holiday . The difference to the vibe/ atmosphere was so much better when they were working. We loved Manu and all he did - pilates class, and Thomas & Deigo were fantastic, always engaging with residents, but not too pushy either. Their shows were great.
Stayed in March 2024
Reviewed: 29 March 2024
Caroline
IrelandThe bedroom in the suite is very dark with just a little window up high This was not shown in any of the pictures so would recommend a photo is included so people know what to expect. Hangers in wardrobe were dusty. Also you can hear the toilets/showers from neighbouring rooms. All just minor areas for improvement.
Excellent breakfast, very friendly & helpful staff, Easy check-in & check out. Cleaners every day. Location is excellent as its slightly back from the main strip so noise isn't an issue late at night. Enjoyed our stay!
Stayed in March 2024
Reviewed: 25 March 2024
Gary
United KingdomNo tea or coffee making facility in the room.
Good location and nice touch with the wine on arrival.
Stayed in March 2024
Reviewed: 22 March 2024
Arndís
IcelandRoom a little worn out. Parket old and ruined
Good situation, balcony towards sun, enough space in garden, exelent breakfast, fun staff, lot of activity
Stayed in March 2024
Reviewed: 19 March 2024
Bridie
JerseyBedrooms to small
Breakfast very good location not good to far out
Stayed in March 2024
Reviewed: 12 March 2024
Óli
Icelandroom 420 needs a new flooring and the beds were to hard
good
Stayed in March 2024
Reviewed: 7 March 2024
Jon
IcelandBed was old. To near street with car 24/7
Food, pool facility. Staff
Stayed in March 2024
Reviewed: 6 March 2024
Mervyn
United KingdomBreakfast was fine. Dinner was ok but choises were limited
Stayed in February 2024
Reviewed: 6 March 2024
Christopher
United KingdomFood was good and a good selection but very repetitive and it wasn't ideal if you liked meat no steak chops etc
Location was good friendly staff and clean.
Stayed in March 2024
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