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Reviews of Serras Barcelona 5 stars

Passeig de Colom, 9, Ciutat Vella, 08002 Barcelona, Spain

#13 of 571 hotels in Barcelona

Guests' Choice

Review score

Based on 227 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.6

  • Location

    9.7

  • Facilities

    9.3

  • Staff

    9.8

  • Value for money

    8.5

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 25 August 2024

    9.0
    we had a wonderful stay and enjoyed a bit of the american cup race.
    • Leisure trip
    • Couple
    • Grand Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room had no view and looked on next building, which was very close. But we were not in the room very much luckily.

    Location and service was great. Room comfortable. Restaurant on top terrace was very good.

    Stayed in August 2024

  • Reviewed: 21 August 2024

    9.0
    Fantastic stay with Serras and extremely friendly and attentive staff.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit dark even with lights all switched on. The room took a bit longer to warm up once temperature was changed.

    Very attentive staff. Was greeted with welcome drinks and chocolate during check in. The staff heard of my injuries sustained earlier the trip and arranged a doctor to come visit (while preparing a vacuum sealed bag of ice). One of the receptionist accompanied me to my room and checked to make sure I am comfortable and showed me how to use the facilities within the room. The room also had welcome snacks together with handwritten card. When called to ask order room service, a different receptionist spoke to me and checked if I am okay and if I needed more ice for my injury - this meant they actually took the effort to communicate internally about my issues. During check out, the staff again inquired about my injuries.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    10
    The staff was magnificent and enhanced our stay. Made us feel so comfortable and at home.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    Excellent location

    Stayed in August 2024

  • Reviewed: 10 August 2024

    10
    A must stay when in Barcelona. Perfect location and comfort.
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights

    Amazing experience all around. From the moment we walked in, we could tell their special attention to detail. The way staff goes about taking care of their guests is exceptional. The rooms were very comfortable and the staff was on point every time. The team at this hotel takes great pride in what they do and were meaningful in resolving any issues that came up. Lobby breakfast and the rooftop restaurant with over-the-top flavors. We would absolutely return.

    Stayed in August 2024

  • Reviewed: 16 July 2024

    10
    Everything I am looking for in a hotel to feel comfortable and pampered
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautiful boutique hotel in a great location. From very comfortable rooms, great breakfast and the most magnificent roof top, our group of 6 tremendously enjoyed our stay. The staff was very welcoming and always accommodating with a smile on their face.

    Stayed in July 2024

  • Reviewed: 28 June 2024

    10
    Amazing stay - we will definetely come back
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The „only“ aspect that we could critize is that you see the age of the furniture with respect to e.g., there are cuts on the bathrooms door, the floor was at some points damaged, the outdoor furniture was a bit „used“. But for Spanish standards, still a really good quality and we were very happy.

    We loved the interior, the furniture and that all the public rooms were scented. We dined also in and had once room service; the food was on both occasions delicious, fresh and worth a 5 star hotel.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Lovely stay. Extremely helpful staff. Well maintained facilities.
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The location is about 10-15 mins walk from the centre.

    Very helpful staff. Very nice boutique hotel. Had a very nice feeling staying with them.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    10
    Amazing staff
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are a bit small

    Everything g

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Best hotel I’ve ever stayed at
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The service was exceptional!!!

    Stayed in May 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    This is a true 5 star. From the initial greeting, to the tour of the hotel and the amenities. There is no place else to stay. This is it.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    fantastic
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights

    Location superb, Staff exceptional and knew what the word service meant in a modern unobtrusive professional way. Food at the roof top restaurant delicious. Extra coffee pods supplied to our room as we were both working. and small conference room provided in the middle of the night comfortable and welcoming. Loved the lollies!

    Stayed in March 2024

  • Reviewed: 24 February 2024

    10
    Pampered in Barcelona!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We liked everything about the property.

    The room was very nice, good size and layout and the bathroom was perfect for a couple. The staff was incredibly polite and helpful. They suggested and booked excellent restaurants for us. The breakfast was great.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    10
    Was short stay but most luxurious I have ever had in Barcelona. Staff is amazing, highly professional and attentive to d
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    None

    Location, cleanness, quality and reliability

    Stayed in January 2024

  • Reviewed: 20 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Best staff. So helpful.

    Stayed in January 2024

  • Reviewed: 4 December 2023

    10
    We had a wonderful stay. Thank you to the lovely staff. Special thanks to Sandra.
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double or Twin Room
    • Stayed 5 nights

    Beautiful hotel. Great location. Lovely service.

    Stayed in December 2023

  • Reviewed: 2 December 2023

    10
    Ah-mazing!
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Service was outstanding! Sandra in particular made the trip extra special

    Stayed in December 2023

  • Reviewed: 22 November 2023

    10
    Best hotel in Barcelona
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    Perfect hotel

    This hotel was one of the best hotels we have ever visited. The location is perfect, and the staff were all incredible. Knowledgeable and helpful to the fullest, and incredibly kind. The rooms are comfortable and the roof bar area was fantastic.

    Stayed in November 2023

  • Reviewed: 15 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic hospitality, super-friendly team and excellent design.

    Stayed in November 2023

  • Reviewed: 14 November 2023

    10
    Love love love
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was awesome ...

    What a great stay! My sister and I loved everything about this place. The hospitality shown from our hosts was outstanding. Highly recommend!

    Stayed in November 2023

  • Reviewed: 1 November 2023

    10
    Magnificent
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The facilities exceeded our expectations only to be surpassed by the staff at every level from the moment we arrived until the moment we left. The staff, especially at the front desk, could not be any more helpful and efficient and accommodating!

    Stayed in October 2023

  • Reviewed: 29 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Grand Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The beds are a little soft, but each person has their own preferences

    It was a very nice hotel. Double windows to keep down the outside noise. Right at the start of the Bari Gotic and easy reach to Barceloneta. The rooftop area was small but comfortable, and the service was excellent. We only had one dinner in the restaurant, but it was delicious.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Sitting on wet seats on the roof top terrace

    Good

    Stayed in October 2023

  • Reviewed: 12 October 2023

    10
    Serras has the best staff! Eager to help make our stay most incredible!
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 4 nights

    Having to leave.

    This hotel is Five Stars and had the best service we have ever had. The food is lovely. Our room was exquisite. The roof top was a great place to relax and have a night cap. The employees at this hotel are thoughtful and very helpful!

    Stayed in September 2023

  • Reviewed: 4 October 2023

    9.0
    Great stay, the hotel was so good it made the visit better because the hotel experience was so good.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Roomy and fresh with lovely staff.

    Stayed in September 2023

Showing 1 – 25

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