Even with a full package, you have to pay extra to drink anything at the hotel. No free water in the rooms, at lunch/dinner, or near a fitness area. The only exception is a few fruit juices and water served during breakfast. Parking is confusing. You can pay 20 euros a night for secured parking. Many people parked next to the hotel for free, and reception says it is okay (if you can find a spot). But I also read a dozen reviews of people still getting towed or fined for parking there. There is completely free parking in a dirt parking lot a 10 minute walk away towards the Carrefour hypermarket. The hotel pool area gets very loud during the day. Rooms aren't very quiet either, and the furniture is not the most comfortable.

Great location right next to the beach. The suite rooms have much more space and a dining area that's quieter and with better quality food. There are lots of activities scheduled throughout the day at the hotel, especially for kids. Room WiFi is okay. A/C works just fine.

Stayed in June 2024

Clean, situated next to beach and good swimming pools

Stayed in May 2024

See above comment.

It looked under staff. Long queues at reception and outside restaurants. Pool had cold water. Bathroom water would come to room and even to the corridor. There was water collected infront of a door for 24 hours before it was cleaned. One person in the room service was cleaning all the rooms on a floor and so our rooms floor was not even wiped. Not too many vegetarians options in the buffet.

Stayed in May 2024

Spa wasnt heated and breakfast was just ok

Service and cleanliness

Stayed in May 2024

Slow bar service with only one bar person at times

Great location. Rooms and facilities were clean and comfortable

Stayed in May 2024

No kettle in the room. Nowhere to hang bits to dry. Could do with a small towel drying rack in a balcony. Shower seal was loose, so a lot of water on the floor.

Excellent location. Very powerful shower. Beachfront, so great sea view.

Stayed in April 2024

The room was cleaned only 2 times in 4 days' stay. Lack of activities, specifically during cloudy days.

Very good location, just beside the beach. Food was great too, various meals available.

Stayed in April 2024

Great view from the balcony, tasty meals (HB option). Very helpful staff. Next time we visit Santa Susanna we’ll stay here again.

Stayed in April 2024

Expected a little bigger room with some additional facilities (Tea maker/Shampoo/Conditioner)

The location, hospitality was good. The breakfast and dinner was fairly good.

Stayed in April 2024

- No electric kettles in many rooms. I would expect that to be a standard service. You need to rent one from the Front Desk at 20 euros, which I think is a bit much, even though it's fully refundable at check-out. - Not enough power outlets in the rooms! Again, if you want to plug in a phone charger or two AND the aforementioned kettle, you need to go down to the Front Desk again to rent an extension cord with a splitter (10-euro deposit!). And then to plug it in, you need to get behind the desk in your room, where all but one (next to just ONE of two beds) power outlets are hidden. - the air-conditioning in the room was insufficient and hard to adjust and the staff weren't very helpful in getting it fixed, claiming it was working fine. Well, it wasn't... And the controls are installed VERY high up on the wall, making them extremely hard to reach for short people. - the following is more about Santa Susanna and less about the hotel itself: the beach along with the first "row" of hotels is separated from the rest of the town - including the main street/promenade - with a rail line with only a handful of underground passages. Thankfully, the hotel sits on one of those, but this is still very inconventient. Also, the train station is a 15-minute walk from the hotel, which is far enough to make a day trip to Barcelona a rather exhausting experience.

- Very nicely located right next to the beach, with its own beach access. - Excellent, diversified food, though I think it could use more spices and feature more local specialties and flavours. But really, a huge choice of different kinds of delicious food! - Almost all rooms have a view of the sea. - Clean swimming pools in the middle of a delightfully sunny patio. - Enough animations to keep those who like this kind of fun busy, but at the same time, not obnoxious for those who prefer to do their own thing. - Large TV screens in the rooms: many hotels tend not to replace and update older, smaller LCD screens, this one spared no expense in this department.

Stayed in September 2023

The breakfast was cold

Great value for money and good atmosphere

Stayed in November 2023

Family hotel so wouldn’t choose again for the two of us

Excellent beach location, restaurants supermarket pharmacy etc on doorstep Staff very helpful and friendly Food ok you can always find something you like

Stayed in October 2023

- No iron facilities in the room - you must pay to use the safety box

Stayed in October 2023

Reception was too small for the size of the hotel and at times needed more staff working

Swimming Pool was really good and so was the aqua aerobics Price of drinks Staff in the restaurant

Stayed in October 2023

In a superior room were just two sockets.

We traveled as family of 6 persons. Staff was great, every day our 2 rooms were cleaned. I especially want to mention the manager of the restaurant (a big man with short hair, standing at the entrance), he really loves his job and brings joy to others. Every day in resrtraunt were different dishes for eating. The location is absolutely the best, 3 min. to the beach, 5 min. to the main street of Santa Susanna.

Stayed in October 2023

The only thing I could fault is the lack of electrical sockets in the room apart from that our stay was great

Location was excellent, and facilities very good

Stayed in September 2023

Lifts - the biggest disaster as they were always crowded and slow.

Very good location of the hotel as it is really close to the beach but also to the commercial side of the town. I need to mention that Javier in the restaurant was a real gentleman, always happy, polite and helpful! Very nice and clean swimming pools and areas for children. Definitely recommend for families with children although the animation team could be a bit more engaging.

Stayed in September 2023

There was no oatmeal at breakfast. This could be added. They seemed to run out of things at supper and then substituted with something else.

Bfst and dinner buffets were great. Lots of choices and tasty.

Stayed in September 2023

The toilet facilities in the public areas were limited, shared facility by the pool area with 4 WCs not really adequate for the number of guests. The dining experience was not great, lots of choice, however the food needs to be hotter. Some of the staff in the dining area would benefit from customer service training, in particular Carmen, my wife raised her hand to attract her attention for a drinks order, Carmen scowled at my wife and said do you want a taxi. Very little interaction with the staff, although they are on the whole efficient.

The location was excellent, the room was good, very comfortable beds, and a great shower. Reception staff were always helpful and attentive

Stayed in September 2023

Paying for drinks during dinner

Beautiful location near beach. Swimming pool, bars and restaurant, room with view, animations

Stayed in September 2023

Came to celebrate both of our birthdays, so expected something a little special, like has happened before at a different hotel, nothing crazy, like a chocolate bar; however, nothing this time, even tho we have let them know in advance. Was a little disappointed, but not a big deal.

The location of the hotel is perfect, the beach is just a minute away, with plenty of space. Staff is lovely and very polite. The food was delicious; however, it was practically the same every single day, both at breakfast and dinner.

Stayed in September 2023

family friendly beachfront hotel.

Stayed in August 2023

There wasn’t enough sun loungers for everyone, so you had to get to the pool early to get them. The lifts in the hotel were very slow so make sure to ask for a room on floor 1 or 2. The sand on the beach was rough. The hotel didn’t provide free sun loungers on the beach. The swimming pool was cold but good for cooling down in. We thought the small circular pool with jets would be warm but it was cold too!

All of the staff were very friendly, especially the staff on reception. Checking in and checking out was quick and easy, and our room was ready early so we didn’t have to wait around. The room was a great size and cleaned every day. Pool towels were worth borrowing as it was a €10 deposit per towel, and you could swap them every day for a clean one. The sun loungers by the pool were comfortable although by 11am they were all taken, so you need to go earlier, especially if you want a sun lounger with an umbrella. There was always entertainment on and we thought the aqua gym and aqua dance was fantastic. Drinks were available to buy from the bar by the pool, but we chose to take a bottle of water from the shop to save money, and stored these in the mini fridge in our room. There was a shop across the road which sold everything we needed for our stay (drinks, snacks, sun creams, toiletries) and pharmacy next door. The food was nice and accommodated picky eaters. At lunch and dinner they had paella, fish, meats, pasta, pizza, chips, vegetables, along with fruit and puddings. Every meal was a buffet style so you could eat as much as you wanted. There was plenty to choose from but the food started to get repetitive towards the end of our stay. There was no queue to get in to the restaurant. Drinks were included at breakfast, so you could have juice, water, tea, coffee, hot chocolate. However at lunch and dinner there was no water available, and all drinks had to be paid for. The wifi was good and we even managed to get wifi on the beach! We visited Barcelona by train which was very easy. Santa Susanna train station is a 10 minute walk and the train went directly to Barcelona in under an hour. We landed in Girona Airport and found the cheapest way to get to the hotel and back to the airport was by coach - we used the From2 shuttle bus and had no problems.

Stayed in September 2023

Excellent swimming pools, very good restaurant and lovely staff.

Stayed in September 2023